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update failed

Posted

Out of the blue I'm getting and error of :"The update could not be installed. Please make sure there are no other copies of FF running on your computer, and then restart FF to try again." I tried to do a manual update thru Help-About FF and keep getting the same error. Was doing this a couple of months ago then quit and now it's back. I'm on a new laptop running Windows 7 and all my info was transferred from my old to new computer by a professional.

Additional System Details

This happened

Every time Firefox opened

This started when...

starts out of the blue

Installed Plug-ins

  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.4 r402
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • GEPlugin
  • iTunes Detector Plug-in
  • 4.1.10329.0
  • NPWLPG
  • 15.0.1.13
  • Sling Player Plug-In for Mozilla
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • NPTURNMED
  • np-mswmp
  • 1.5.0723.1

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files if there are still problems.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

You may need to remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.