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I cannot click certain things on firefox and don't know how to fix it.

Posted

Okay so this problem started today. I know nothing about computers so a detailed response would be really helpful. When I go on any website, I can't click certain things. For example, on Facebook, I cannot click to update my status and I cannot click anything in the top blue bar. Nothing is blocking them, my cursor just won't click them. I can't download music from sites or do anything that I want to do. I am not sure if it is Firefox or if it is just my computer, because a couple days ago my cursor wasn't working at all unless I plugged a computer mouse into my laptop. I really don't want to download another browser, so I wanted to check here for some solutions. Do you think it is a hardware program? If so is it an easy fix? Thanks!

Okay so this problem started today. I know nothing about computers so a detailed response would be really helpful. When I go on any website, I can't click certain things. For example, on Facebook, I cannot click to update my status and I cannot click anything in the top blue bar. Nothing is blocking them, my cursor just won't click them. I can't download music from sites or do anything that I want to do. I am not sure if it is Firefox or if it is just my computer, because a couple days ago my cursor wasn't working at all unless I plugged a computer mouse into my laptop. I really don't want to download another browser, so I wanted to check here for some solutions. Do you think it is a hardware program? If so is it an easy fix? Thanks!

Additional System Details

This happened

Not sure how often

This started when...

This started today. I have done nothing differently on my computer, it just randomly started.

Installed Plug-ins

  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • npsitesafety
  • Shockwave Flash 11.4 r402
  • iTunes Detector Plug-in
  • VLC media player Web Plugin 2.0.0-rc
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

n/a

cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157918 answers

Helpful Reply

That problem can be caused by an extension like the Yahoo! Toolbar or a Babylon extension that extents too much downwards and covers the top part of the browser window and thus makes links and buttons in that part of the screen not clickable.

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

That problem can be caused by an extension like the Yahoo! Toolbar or a Babylon extension that extents too much downwards and covers the top part of the browser window and thus makes links and buttons in that part of the screen not clickable. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes). *Don't click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode

Helpful Reply

If the yahoo toolbar is the problem do I uninstall it? If so I don't know how to because I can't find it in my programs under control panel

If the yahoo toolbar is the problem do I uninstall it? If so I don't know how to because I can't find it in my programs under control panel
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157918 answers

Do you have the Yahoo toolbar?

  • View > Toolbars or the orange Firefox button > Options

If you do not have it then this doesn't apply and you need to check for problems caused by other extensions.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
Do you have the Yahoo toolbar? * View > Toolbars or the orange Firefox button > Options If you do not have it then this doesn't apply and you need to check for problems caused by other extensions. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do not click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes