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Still having problems opening PDFs in Firefox

Posted

I have the latest version of Firefox (15.0.1) on my mac, and even though I have followed the instructions for updating the preferences to use Adobe Acrobat to open my pdfs, I am still having troubles with getting only a blank page when I try to open a pdf from Firefox. Could it be because I use Adobe Professional instead of Adobe Reader? What else can I try to fix this problem?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Version 3.5.1.8982
  • Google Talk Plugin Video Accelerator version:0.1.44.16
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.4
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Evernote Web Clipper
5.1.0.252437
true
{E0B8C461-F8FB-49b4-8373-FE32E9252800}
LeechBlock
0.6.3
true
{a95d8332-e4b4-6e7f-98ac-20b733364387}
PDF Download
3.0.0.2
true
{37E4D8EA-8BDA-4831-8EA1-89053939A250}
Zotero
3.0.8
true
zotero@chnm.gmu.edu
Zotero Word for Mac Integration
3.5.5
true
zoteroMacWordIntegration@zotero.org
Adobe Acrobat - Create PDF
1.2
false
web2pdfextension@web2pdf.adobedotcom
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.letraslibres.com/
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
15.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1346500721
places.history.expiration.transient_current_max_pages
104019
places.history.expiration.transient_optimal_database_size
166429982
places.last_vacuum
1297800620
plugin.disable_full_page_plugin_for_types
application/vnd.fdf,,,,,application/pdf,application/vnd.adobe.xdp+xml,application/vnd.adobe.xfd+xml
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
56
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Vendor ID
0x8086
Device ID
0x 46
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine -- 2.1 NVIDIA-1.6.40
GPU Accelerated Windows
4/4 OpenGL
AzureBackend
quartz
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

ideato
  • Top 25 Contributor
617 solutions 4263 answers

Hi karenwfrazier,

Try Reset download actions and check it again.

If the above did not solve the issue try Re-initializing the plugins database .

see also : Can't view PDF on the web


thank you

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Try to disable the Adobe Reader plugin in Firefox and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

Question owner

Thanks for the suggestions, but no luck...

@ideato — I tried both of your suggestions, but I am still getting a blank page. I don't think the problem is with Adobe Professional, because I am able to open pdfs from both Chrome and Safari.

@cor-el — I tried that before I posted my question, based on suggestions to previous forum posters.

Does anyone have any other ideas?

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Did you try to delete the mimeTypes.rdf file in the Firefox Profile Folder to reset all file actions?

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

Question owner

Hi cor-el, Yes, I have deleted the mimeTypes.rdf twice (ideato above suggested it).

When I try to open a pdf, I still get a blank webpage with "about:blank" in the navigation bar. Do you know of any other reasons why this might be happening?

thanks!