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after update, firefox won't open

Posted

after last update, firefox won't start. maybe because I believed it would restart the first time I started computer. the instructions have always given that option

Chosen solution

Try to download the full version and trash the currently installed version to do a clean (re)install of the latest version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application (e.g. open the Applications folder in Finder and drag the Firefox application to the Trash) to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Read this answer in context 1

Additional System Details

This happened

Not sure how often

This started when...

9/7

Installed Plug-ins

none

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_5_8) AppleWebKit/534.50.2 (KHTML, like Gecko) Version/5.0.6 Safari/533.22.3

More Information

troubleshooting info did not help

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Chosen Solution

Try to download the full version and trash the currently installed version to do a clean (re)install of the latest version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application (e.g. open the Applications folder in Finder and drag the Firefox application to the Trash) to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Question owner

Thank you Co-rel, I appreciate you taking the time to answer. I am way tech-challenged, so I will save your directions and have a friend help me.

Many thanks, Fred