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When I open Firefox, it goes to a blank page instead of google, like I had it set up. When I go to a bookmark, nothing. It won't load anything. HELP!

Posted

When I open FF, it used to go to google. Now, I just get a blank page with the tab that says, "New Tab". When I click on the home button (suppose to go to google), it will change to "connecting..." for half a second but remain on the blank page returning to "New Tab". It is set to not use a proxy as it should be. It is not set to work offline. I do not have a firewall preventing it from accessing the internet. IE works and I have no problems there.

When I open FF, it used to go to google. Now, I just get a blank page with the tab that says, "New Tab". When I click on the home button (suppose to go to google), it will change to "connecting..." for half a second but remain on the blank page returning to "New Tab". It is set to not use a proxy as it should be. It is not set to work offline. I do not have a firewall preventing it from accessing the internet. IE works and I have no problems there.

Additional System Details

This happened

Every time Firefox opened

This started when...

9/7/2012 9am

Application

  • User Agent:

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus2.1.2true{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}All-in-One Sidebar0.7.18true{097d3191-e6fa-4728-9826-b533d755359d}avast! WebRep7.0.1466truewrc@avast.comDidtheyreadit.com Web Plugin1.3truewegmo@didtheyreadit.comDownloadHelper4.9.9true{b9db16a4-6edc-47ec-a1f4-b86292ed211d}Microsoft .NET Framework Assistant0.0.0true{20a82645-c095-46ed-80e3-08825760534b}Photobucket Uploader1.3.3truepbupload@photobucket.comDivX Plus Web Player HTML5 <video>2.1.2.145false{23fcfd51-4958-4f00-80a3-ae97e717ed8b}Move Media Player7falsemoveplayer@movenetworks.comPremiumplay Codec-C0.72.17falsecrossriderapp435@crossrider.comSkype Click to Call5.11.0.9874false{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
accessibility.blockautorefreshtrueaccessibility.browsewithcarettrueaccessibility.typeaheadfindtruebrowser.cache.disk.capacity153600browser.cache.disk.smart_size.enabledfalsebrowser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size_cached_value1048576browser.display.background_color#C0C0C0browser.display.use_system_colorstruebrowser.history_expire_days.mirror20browser.history_expire_days_min60browser.places.smartBookmarksVersion4browser.search.updatefalsebrowser.search.useDBForOrdertruebrowser.sessionstore.interval600000browser.startup.homepagehttp://www.google.combrowser.startup.homepage_override.buildID20120905151427browser.startup.homepage_override.mstone15.0.1dom.disable_open_during_loadfalsedom.max_chrome_script_run_time0extensions.lastAppVersion15.0.1keyword.URLhttp://www.bing.com/search?pc=Z134&form=ZGAADF&install_date=20111124&q=network.cookie.lifetimePolicy2network.cookie.prefsMigratedtrueplaces.database.lastMaintenance1347033215places.history.enabledfalseplaces.history.expiration.transient_current_max_pages104858places.history.expiration.transient_optimal_database_size167772160places.last_vacuum1297741280print.print_printerCanon MP560 series Printerprint.printer_Canon_MP560_series_Printer.print_bgcolorfalseprint.printer_Canon_MP560_series_Printer.print_bgimagesfalseprint.printer_Canon_MP560_series_Printer.print_commandprint.printer_Canon_MP560_series_Printer.print_downloadfontsfalseprint.printer_Canon_MP560_series_Printer.print_edge_bottom0print.printer_Canon_MP560_series_Printer.print_edge_left0print.printer_Canon_MP560_series_Printer.print_edge_right0print.printer_Canon_MP560_series_Printer.print_edge_top0print.printer_Canon_MP560_series_Printer.print_evenpagestrueprint.printer_Canon_MP560_series_Printer.print_footercenterprint.printer_Canon_MP560_series_Printer.print_footerleftprint.printer_Canon_MP560_series_Printer.print_footerrightprint.printer_Canon_MP560_series_Printer.print_headercenterprint.printer_Canon_MP560_series_Printer.print_headerleftprint.printer_Canon_MP560_series_Printer.print_headerrightprint.printer_Canon_MP560_series_Printer.print_in_colortrueprint.printer_Canon_MP560_series_Printer.print_margin_bottom0.5print.printer_Canon_MP560_series_Printer.print_margin_left0.25print.printer_Canon_MP560_series_Printer.print_margin_right0.25print.printer_Canon_MP560_series_Printer.print_margin_top0.5print.printer_Canon_MP560_series_Printer.print_oddpagestrueprint.printer_Canon_MP560_series_Printer.print_orientation0print.printer_Canon_MP560_series_Printer.print_page_delay50print.printer_Canon_MP560_series_Printer.print_pagedelay500print.printer_Canon_MP560_series_Printer.print_paper_data1print.printer_Canon_MP560_series_Printer.print_paper_height 11.00print.printer_Canon_MP560_series_Printer.print_paper_size_type0print.printer_Canon_MP560_series_Printer.print_paper_size_unit0print.printer_Canon_MP560_series_Printer.print_paper_width 8.50print.printer_Canon_MP560_series_Printer.print_reversedfalseprint.printer_Canon_MP560_series_Printer.print_scaling 1.00print.printer_Canon_MP560_series_Printer.print_shrink_to_fittrueprint.printer_Canon_MP560_series_Printer.print_to_filefalseprint.printer_Canon_MP560_series_Printer.print_unwriteable_margin_bottom0print.printer_Canon_MP560_series_Printer.print_unwriteable_margin_left0print.printer_Canon_MP560_series_Printer.print_unwriteable_margin_right0print.printer_Canon_MP560_series_Printer.print_unwriteable_margin_top0privacy.clearOnShutdown.offlineAppstrueprivacy.clearOnShutdown.sessionsfalseprivacy.cpd.cookiesfalseprivacy.cpd.sessionsfalseprivacy.popups.showBrowserMessagefalseprivacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.sanitizeOnShutdowntrueprivacy.sanitize.timeSpan0security.warn_viewing_mixedfalse
Graphics
Adapter DescriptionIntel(R) G45/G43 Express ChipsetVendor ID0x8086Device ID0x2e22Adapter RAMUnknownAdapter Driversigdumd64 igd10umd64 igdumdx32 igd10umd32Driver Version8.15.10.2202Driver Date8-25-2010Direct2D EnabledtrueDirectWrite Enabledtrue (6.1.7601.17789)ClearType ParametersClearType parameters not foundWebGL RendererGoogle Inc. -- ANGLE (Intel(R) G45/G43 Express Chipset) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)GPU Accelerated Windows1/1 Direct3D 10
AzureBackenddirect2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum versionVersion in useNSPR4.9.14.9.1NSS3.13.6.0 Basic ECC3.13.6.0 Basic ECCNSS Util3.13.6.03.13.6.0NSS SSL3.13.6.0 Basic ECC3.13.6.0 Basic ECCNSS S/MIME3.13.6.0 Basic ECC3.13.6.0 Basic ECC

Matt_G 365 solutions 1860 answers

hi cnlbell,

Have you tried going to the General Preferences tab and verifying that google is set as you home page? I'd suggest you try setting about:home as your home page. It's a cool FF page with a google search bar. Then tell Firefox to display your home page on startup. These options are all in the General Preferences panel. Try that and let me know how it goes!

Hopefully this helps!

hi cnlbell, Have you tried going to the General Preferences tab and verifying that google is set as you home page? I'd suggest you try setting about:home as your home page. It's a cool FF page with a google search bar. Then tell Firefox to display your home page on startup. These options are all in the General Preferences panel. Try that and let me know how it goes! Hopefully this helps!