X
Tap here to go to the mobile version of the site.

Support Forum

I can not successfully install Adobe Flashplayer 11.4 on FF 15 Trying to go Back to 11.2 and still get crashes on installation.

Posted

I can not successfully install Adobe Flashplayer 11.4 on FF 15 Trying to go Back to 11.2 and still get crashes on installation.

I can not successfully install Adobe Flash Player 11.4 on FF 15.

With each new release of FF, I have to go through this procedure.

When I try to go back to Adobe Flash Player 11.2 I still get still get crashes on installation. I get caught in a near infinite loop of the kind of error message displayed in the attached screen shots.

Task Bar -> Close does not work. Alt+F4 does not work. I must be missing something, because the only way I can to stop the install is by killing the process, or killing the entire process tree in Task manager. Not good.

How do I leave the Beta team and get back to work?

I am becoming quite desperate, but not enough to give up on FireFox.

I was advised to turn off the Hardware Acceleration, but I have to get flash working before I can try that.

This particular functional anomaly crashes Adobe Flash Player every time.

My system details:

OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name D32K5JC1 System Manufacturer Dell Inc. System Model Inspiron 530 System Type X86-based PC Processor x86 Family 6 Model 23 Stepping 7 GenuineIntel ~2327 Mhz BIOS Version/Date Dell Inc. 1.0.16, 12/12/2008 SMBIOS Version 2.5 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume2 Locale United States Hardware Abstraction Layer Version = "5.1.2600.5574 (xpsp_sp3_gdr.080402-1256)" User Name D32K5JC1\user Time Zone Eastern Daylight Time Total Physical Memory 4,096.00 MB Available Physical Memory 1.80 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 5.09 GB Page File C:\pagefile.sys

I can not successfully install Adobe Flashplayer 11.4 on FF 15 Trying to go Back to 11.2 and still get crashes on installation. I can not successfully install Adobe Flash Player 11.4 on FF 15. With each new release of FF, I have to go through this procedure. When I try to go back to Adobe Flash Player 11.2 I still get still get crashes on installation. I get caught in a near infinite loop of the kind of error message displayed in the attached screen shots. Task Bar -> Close does not work. Alt+F4 does not work. I must be missing something, because the only way I can to stop the install is by killing the process, or killing the entire process tree in Task manager. Not good. How do I leave the Beta team and get back to work? I am becoming quite desperate, but not enough to give up on FireFox. I was advised to turn off the Hardware Acceleration, but I have to get flash working before I can try that. This particular functional anomaly crashes Adobe Flash Player every time. My system details: OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name D32K5JC1 System Manufacturer Dell Inc. System Model Inspiron 530 System Type X86-based PC Processor x86 Family 6 Model 23 Stepping 7 GenuineIntel ~2327 Mhz BIOS Version/Date Dell Inc. 1.0.16, 12/12/2008 SMBIOS Version 2.5 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume2 Locale United States Hardware Abstraction Layer Version = "5.1.2600.5574 (xpsp_sp3_gdr.080402-1256)" User Name D32K5JC1\user Time Zone Eastern Daylight Time Total Physical Memory 4,096.00 MB Available Physical Memory 1.80 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 5.09 GB Page File C:\pagefile.sys

Additional System Details

Crash ID

@ couictlr.dll@0x26373

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Next Generation Java Plug-in 10.5.0 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • GEPlugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0

More Information

Application Basics
Name
Firefox
Version
15.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
AVG Do Not Track
12.0.0.2166
true
{F53C93F1-07D5-430c-86D4-C9531B27DFAF}
FindBar Tweak
0.5.5
true
fbt@quicksaver
NewTabURL
2.2.3
true
newtaburl@sogame.cat
Norton Toolbar
2012.7.5.2
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.0.73 - 1
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Personas
1.6.2
true
personas@christopher.beard
Status-4-Evar
2012.07.08.17
true
status4evar@caligonstudios.com
TimeLineRemove.Com
1.0.1
true
jid0-YxzrUsJ0WOiOaU89TngAzLcIs18@jetpack
United States English Spellchecker
6.0
true
en-US@dictionaries.addons.mozilla.org
Forecastfox
2.2.1
false
{0538E3E3-7E9B-4d49-8831-A227C80A7AD3}
FreeWorkz
1.0.0
false
links@freeworkz.com
Freeze.com NetAssistant
3.6.5
false
{1266764D-FC4F-4FA7-B63B-884D53B1680F}
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
NoScript
2.5
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
RivalGaming
1.0.0
false
links@rivalgaming.com
XFINITY Constant Guard Protection Suite
1.1.730.1
false
idvaultaddin@whitesky
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
accessibility.typeaheadfind.timeout
30000
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_document_fonts
0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
90
browser.history_expire_days_min
180
browser.link.open_newwindow
2
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.openintab
false
browser.search.param.yahoo-fr
chr-greentree_ff&ilc=12&type=380920
browser.search.useDBForOrder
true
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20120824154833
browser.startup.homepage_override.mstone
15.0
browser.tabs.closeButtons
1
browser.tabs.opentabfor.middleclick
true
browser.tabs.tabMinWidth
100
browser.tabs.warnOnClose
false
dom.disable_open_during_load
false
dom.disable_window_move_resize
true
dom.max_chrome_script_run_time
0
dom.max_script_run_time
0
extensions.lastAppVersion
15.0
font.internaluseonly.changed
true
font.name.serif.x-western
Arial
font.size.variable.x-western
14
general.useragent.extra.brc
BRI/1
general.useragent.extra.searchtoolbar
BrotherSoftSearchToolbar/1.2
gfx.blacklist.suggested-driver-version
10.6
keyword.URL
network.cookie.prefsMigrated
true
network.dns.disableIPv6
true
network.http.max-persistent-connections-per-proxy
30
network.http.max-persistent-connections-per-server
4
network.http.pipelining
true
network.http.pipelining.maxrequests
30
network.http.proxy.pipelining
true
network.http.proxy.version
1.0
network.prefetch-next
true
places.database.lastMaintenance
1346668529
places.history.expiration.transient_current_max_pages
87192
places.history.expiration.transient_optimal_database_size
139506810
places.last_vacuum
1300943381
plugin.expose_full_path
true
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
Dell 968 AIO Printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
0
print.print_unwriteable_margin_left
0
print.print_unwriteable_margin_right
0
print.print_unwriteable_margin_top
0
print.printer_Dell_968_AIO_Printer.print_bgcolor
false
print.printer_Dell_968_AIO_Printer.print_bgimages
false
print.printer_Dell_968_AIO_Printer.print_command
print.printer_Dell_968_AIO_Printer.print_downloadfonts
false
print.printer_Dell_968_AIO_Printer.print_edge_bottom
0
print.printer_Dell_968_AIO_Printer.print_edge_left
0
print.printer_Dell_968_AIO_Printer.print_edge_right
0
print.printer_Dell_968_AIO_Printer.print_edge_top
0
print.printer_Dell_968_AIO_Printer.print_evenpages
true
print.printer_Dell_968_AIO_Printer.print_footercenter
print.printer_Dell_968_AIO_Printer.print_footerleft
&PT
print.printer_Dell_968_AIO_Printer.print_footerright
&D
print.printer_Dell_968_AIO_Printer.print_headercenter
print.printer_Dell_968_AIO_Printer.print_headerleft
&T
print.printer_Dell_968_AIO_Printer.print_headerright
&U
print.printer_Dell_968_AIO_Printer.print_in_color
true
print.printer_Dell_968_AIO_Printer.print_margin_bottom
0.5
print.printer_Dell_968_AIO_Printer.print_margin_left
0.5
print.printer_Dell_968_AIO_Printer.print_margin_right
0.5
print.printer_Dell_968_AIO_Printer.print_margin_top
0.5
print.printer_Dell_968_AIO_Printer.print_oddpages
true
print.printer_Dell_968_AIO_Printer.print_orientation
0
print.printer_Dell_968_AIO_Printer.print_page_delay
50
print.printer_Dell_968_AIO_Printer.print_pagedelay
500
print.printer_Dell_968_AIO_Printer.print_paper_data
1
print.printer_Dell_968_AIO_Printer.print_paper_height
11.00
print.printer_Dell_968_AIO_Printer.print_paper_size_type
0
print.printer_Dell_968_AIO_Printer.print_paper_size_unit
0
print.printer_Dell_968_AIO_Printer.print_paper_width
8.50
print.printer_Dell_968_AIO_Printer.print_reversed
false
print.printer_Dell_968_AIO_Printer.print_scaling
0.80
print.printer_Dell_968_AIO_Printer.print_shrink_to_fit
false
print.printer_Dell_968_AIO_Printer.print_to_file
false
print.printer_Dell_968_AIO_Printer.print_unwriteable_margin_bottom
0
print.printer_Dell_968_AIO_Printer.print_unwriteable_margin_left
0
print.printer_Dell_968_AIO_Printer.print_unwriteable_margin_right
0
print.printer_Dell_968_AIO_Printer.print_unwriteable_margin_top
0
print.printer_Lexmark_5400_Series.print_bgcolor
false
print.printer_Lexmark_5400_Series.print_bgimages
false
print.printer_Lexmark_5400_Series.print_command
print.printer_Lexmark_5400_Series.print_downloadfonts
true
print.printer_Lexmark_5400_Series.print_edge_bottom
0
print.printer_Lexmark_5400_Series.print_edge_left
0
print.printer_Lexmark_5400_Series.print_edge_right
0
print.printer_Lexmark_5400_Series.print_edge_top
0
print.printer_Lexmark_5400_Series.print_evenpages
true
print.printer_Lexmark_5400_Series.print_footercenter
print.printer_Lexmark_5400_Series.print_footerleft
&PT
print.printer_Lexmark_5400_Series.print_footerright
&D
print.printer_Lexmark_5400_Series.print_headercenter
print.printer_Lexmark_5400_Series.print_headerleft
&T
print.printer_Lexmark_5400_Series.print_headerright
&U
print.printer_Lexmark_5400_Series.print_in_color
true
print.printer_Lexmark_5400_Series.print_margin_bottom
0.5
print.printer_Lexmark_5400_Series.print_margin_left
0.5
print.printer_Lexmark_5400_Series.print_margin_right
0.5
print.printer_Lexmark_5400_Series.print_margin_top
0.5
print.printer_Lexmark_5400_Series.print_oddpages
true
print.printer_Lexmark_5400_Series.print_orientation
0
print.printer_Lexmark_5400_Series.print_pagedelay
500
print.printer_Lexmark_5400_Series.print_paper_data
1
print.printer_Lexmark_5400_Series.print_paper_height
11.00
print.printer_Lexmark_5400_Series.print_paper_size
6422575
print.printer_Lexmark_5400_Series.print_paper_size_type
0
print.printer_Lexmark_5400_Series.print_paper_size_unit
0
print.printer_Lexmark_5400_Series.print_paper_width
8.50
print.printer_Lexmark_5400_Series.print_reversed
false
print.printer_Lexmark_5400_Series.print_scaling
1.00
print.printer_Lexmark_5400_Series.print_shrink_to_fit
true
print.printer_Lexmark_5400_Series.print_to_file
false
print.printer_Lexmark_5400_Series.print_unwriteable_margin_bottom
0
print.printer_Lexmark_5400_Series.print_unwriteable_margin_left
0
print.printer_Lexmark_5400_Series.print_unwriteable_margin_right
0
print.printer_Lexmark_5400_Series.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.history
false
privacy.clearOnShutdown.sessions
false
privacy.cpd.cookies
false
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.OCSP.disable_button.managecrl
false
security.csp.enable
false
security.disable_button.openCertManager
false
security.disable_button.openDeviceManager
false
security.enable_ssl2
true
security.enable_tls
false
security.warn_entering_weak
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 2600 XT
Vendor ID
0x1002
Device ID
0x9588
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
8.490.0.0
Driver Date
4-9-2008
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

jscher2000
  • Top 10 Contributor
3598 solutions 32243 answers

Sorry that you couldn't attach screen shots to your original question. However, you can attach them to a reply.

Are you closing Firefox before running the Adobe installer? That's probably a good idea to ensure that Firefox is not locking any files Adobe wants to replace.

You might also consider disabling the new protected mode in Flash 11.3-11.4, since that feature is currently being debugged. See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Sorry that you couldn't attach screen shots to your original question. However, you can attach them to a reply. Are you closing Firefox before running the Adobe installer? That's probably a good idea to ensure that Firefox is not locking any files Adobe wants to replace. You might also consider disabling the new protected mode in Flash 11.3-11.4, since that feature is currently being debugged. See this support article from Adobe under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
eric109 0 solutions 2 answers

The "Not Working" message occurs with version Adobe Flashplayer 11.4 and the earlier version 11.3 which was tried in an attempt to cure the problem. Both versions were installed as directed by Adobe. The problem only started after FF was up-dated to version 15

The "Not Working" message occurs with version Adobe Flashplayer 11.4 and the earlier version 11.3 which was tried in an attempt to cure the problem. Both versions were installed as directed by Adobe. The problem only started after FF was up-dated to version 15
jscher2000
  • Top 10 Contributor
3598 solutions 32243 answers

The "Not Working" message occurs with version Adobe Flashplayer 11.4

Where do you see this message?

''The "Not Working" message occurs with version Adobe Flashplayer 11.4'' Where do you see this message?

Question owner

I need to be more precise in my use of the written word. I believe you mean this:

Task Bar -> Close does not work. Alt+F4 does not work

I will make system responses in bold and keep my comments in italics

Task Bar -> Close does not work. Alt+F4 does not work

I sure hope that looks better after I press Enter.

This are the two pictures I captured.

Patience with a Newbie is rewarded in Heaven. :-)

I need to be more precise in my use of the written word. I believe you mean this: Task Bar -> Close does not work. Alt+F4 does not work I will make system responses in bold and keep my comments in italics '''Task Bar''' -> '''Close''' ''does not work.'' '''Alt+F4''' ''does not work'' I sure hope that looks better after I press '''Enter.''' This are the two pictures I captured. Patience with a Newbie is rewarded in Heaven. :-)
jscher2000
  • Top 10 Contributor
3598 solutions 32243 answers

Hi FoxPhoenix, by the way, I didn't mean that last comment for you, but for the other poster, eric109. Sorry for the confusion; this forum software doesn't "thread" the responses.

I've never seen a Flash updater crash dialog. As far as I know, that program runs completely outside of Firefox. Have you tried completely removing all versions of Flash and then reinstalling both the plugin version (for Firefox) and the ActiveX version (for IE)?

This article has a link to Adobe's uninstaller: https://support.mozilla.org/en-US/kb/flash-113-crashes

Hi FoxPhoenix, by the way, I didn't mean that last comment for you, but for the other poster, eric109. Sorry for the confusion; this forum software doesn't "thread" the responses. I've never seen a Flash updater crash dialog. As far as I know, that program runs completely outside of Firefox. Have you tried completely removing all versions of Flash and then reinstalling both the plugin version (for Firefox) and the ActiveX version (for IE)? This article has a link to Adobe's uninstaller: https://support.mozilla.org/en-US/kb/flash-113-crashes
eric109 0 solutions 2 answers

Helpful Reply

The "Not Working " message followed updates by Flash Player, Firefox and Windows. However following further research on the web, I applied the suggestion to turn off Trusteer Rapport. This allowed Flash Player to work but I am still unclear as to which application caused Trusteer to "malfunction". I hope the offending party will soon update their application.

The "Not Working " message followed updates by Flash Player, Firefox and Windows. However following further research on the web, I applied the suggestion to turn off Trusteer Rapport. This allowed Flash Player to work but I am still unclear as to which application caused Trusteer to "malfunction". I hope the offending party will soon update their application.
Charlie Sam 0 solutions 2 answers

I looked all over the internet and got help from an analogue friend of mine on the phone. He explained that adobes "installer" is actually a redirect to a site which will install it. This ruled out my being able to download FlashPlayer onto a disk or thumb and carrying it to my computer. He sent me to this offline loader (link below) ending three days of searching. On the right hand side find; "Download Adobe Flash Player 11.5 Offline Installers" Hope this helps folks!

http://www.technize.net/download-adobe-flash-player-11-5-offline-installers/

I looked all over the internet and got help from an analogue friend of mine on the phone. He explained that adobes "installer" is actually a redirect to a site which will install it. This ruled out my being able to download FlashPlayer onto a disk or thumb and carrying it to my computer. He sent me to this offline loader (link below) ending three days of searching. On the right hand side find; "Download Adobe Flash Player 11.5 Offline Installers" Hope this helps folks! http://www.technize.net/download-adobe-flash-player-11-5-offline-installers/
jscher2000
  • Top 10 Contributor
3598 solutions 32243 answers

Helpful Reply

Hi Charlie_Sam, Flash is now up to 11.6 so if you used that link, you also will need to run an update.

Adobe's "archive" page also has links to full installers, but they are huge ZIP files because they contain a combination of versions:

http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html#Flash%20Player%20archives

Hi Charlie_Sam, Flash is now up to 11.6 so if you used that link, you also will need to run an update. Adobe's "archive" page also has links to full installers, but they are huge ZIP files because they contain a combination of versions: http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html#Flash%20Player%20archives
Charlie Sam 0 solutions 2 answers

Thanks jscher! Good catch :)

Thanks jscher! Good catch :)