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Firefox crashes first time only (after starting computer). Still no solution after some forum help.

Posted

When I open Firefox after turning on CPU it crashes after about 5-10 seconds. Afterwards, it works just fine. I have done all Firefox recommended troubleshooting, to no avail. I posted this problem on another forum thread and was advised to reset Firefox. This appeared to work for a short time, but Firefox is crashing again.

Since it works the second time I open it, this is really more of a nuisance than a crucial problem. However, I do want it to work properly. Please help.

When I open Firefox after turning on CPU it crashes after about 5-10 seconds. Afterwards, it works just fine. I have done all Firefox recommended troubleshooting, to no avail. I posted this problem on another forum thread and was advised to reset Firefox. This appeared to work for a short time, but Firefox is crashing again. Since it works the second time I open it, this is really more of a nuisance than a crucial problem. However, I do want it to work properly. Please help.

Additional System Details

Crash ID

???

Installed Plug-ins

  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.4 r402
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 5.1.10411.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Norton Toolbar
2012.7.5.2
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.0.73 - 1
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
XFINITY Constant Guard Protection Suite
1.1.730.1
false
idvaultaddin@whitesky
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
extensions.lastAppVersion
14.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
0x8086
Device ID
0x0116
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2509
Driver Date
8-31-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

philipp
  • Top 10 Contributor
  • Moderator
4347 solutions 19500 answers

hello jstonchus - when you type about:crashes into the firefox location bar, are there any recent crash reports listed? if so please copy & paste their IDs into a reply to this thread. thank you!

hello jstonchus - when you type about:crashes into the firefox location bar, are there any recent crash reports listed? if so please copy & paste their IDs into a reply to this thread. thank you!

Question owner

5cf8f395-edb9-495f-bdd9-2f69bac81536 8/22/20124:13 PM fce9c1bb-fb55-40b3-9266-7b8ff2e48a18 8/8/20126:01 PM 53cceb4a-1a90-4ae8-803b-e3026a4e87f7 8/8/20126:01 PM be9e6724-ef96-4c84-b2ff-ccf2bbf2a6b6 8/5/20121:52 PM 8a738305-783c-4234-8111-8830ff841920 7/27/20122:55 PM bp-b718d96c-f7fb-4dda-9484-01d092120725 7/25/201212:27 PM bp-69ea4d12-ed9f-466a-b83f-846022120725 7/25/201212:27 PM

5cf8f395-edb9-495f-bdd9-2f69bac81536 8/22/20124:13 PM fce9c1bb-fb55-40b3-9266-7b8ff2e48a18 8/8/20126:01 PM 53cceb4a-1a90-4ae8-803b-e3026a4e87f7 8/8/20126:01 PM be9e6724-ef96-4c84-b2ff-ccf2bbf2a6b6 8/5/20121:52 PM 8a738305-783c-4234-8111-8830ff841920 7/27/20122:55 PM bp-b718d96c-f7fb-4dda-9484-01d092120725 7/25/201212:27 PM bp-69ea4d12-ed9f-466a-b83f-846022120725 7/25/201212:27 PM
philipp
  • Top 10 Contributor
  • Moderator
4347 solutions 19500 answers

hello, thanks for providing more details. unfortunately most of the ids come back as invalid & don't offer a clue on what's triggering the crashes.

a few things i'd recommend to further troubleshoot the issue:

hello, thanks for providing more details. unfortunately most of the ids come back as invalid & don't offer a clue on what's triggering the crashes. a few things i'd recommend to further troubleshoot the issue: * please make sure that all your browser [https://www.mozilla.org/plugincheck/ plugins are up to date] * update your graphics driver, this should be the correct link for your model: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21430&ProdId=3319&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=%0ADrivers%0A * enter about:config into the firefox location bar (confirm the info message in case it shows up), search for the preference named 'gfx.direct3d.prefer_10_1' and right-click & reset that entry

Question owner

Thanks for the advice, but these didn't seem to work either. Any other ideas?

Thanks for the advice, but these didn't seem to work either. Any other ideas?