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When I open Firefox, it goes to the first page and then stops, saying "Not Responding" with the cursor spinning. What can I do to fix this? Thanks for any help

Posted

When I open Firefox, it goes to the first page I open, but then stops and says "Not Responding" with the mouse cursor spinning. I hit the close button and it says Windows is searching for a solution (which doesn't come). When I open Firefox again, it says:

Well, this is embarrassing.

         Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.
             
                 You can try:
         
           Removing one or more tabs that you think may be causing the problem
           Starting an entirely new browsing session


Any ideas? I gretly appreciate any help. Thanks!!

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Name
Firefox
Version
15.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0
Profile Folder
Enabled Plugins
about:plugins
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about:buildconfig
Crash Reports
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Name
Version
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ID
HP Smart Web Printing4.5falsesmartwebprinting@hp.comNorton IPS3.0false{BBDA0591-3099-440a-AA10-41764D9DB4DB}Norton Toolbar2010.9.0.6false{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity1048576browser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size_cached_value1048576browser.places.smartBookmarksVersion4browser.startup.homepage_override.buildID20120824154833browser.startup.homepage_override.mstone15.0extensions.lastAppVersion15.0network.cookie.prefsMigratedtrueplaces.database.lastMaintenance1345770741places.history.expiration.transient_current_max_pages104858privacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.timeSpan0security.warn_viewing_mixedfalse
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Adapter DescriptionIntel(R) G45/G43 Express ChipsetVendor ID0x8086Device ID0x2e22Adapter RAMUnknownAdapter Driversigdumd64 igd10umd64 igdumdx32 igd10umd32Driver Version8.15.10.2040Driver Date1-8-2010Direct2D EnabledBlocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.DirectWrite Enabledfalse (6.1.7601.17789)ClearType ParametersClearType parameters not foundWebGL RendererBlocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.GPU Accelerated Windows0. Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
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0
Library Versions
Expected minimum versionVersion in useNSPR4.9.14.9.1NSS3.13.6.0 Basic ECC3.13.6.0 Basic ECCNSS Util3.13.6.03.13.6.0NSS SSL3.13.6.0 Basic ECC3.13.6.0 Basic ECCNSS S/MIME3.13.6.0 Basic ECC3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10737 solutions 96600 answers

What is that first page?

Can't you open any web pages in Firefox?

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Modified by cor-el

Question owner

Hi again. Thanks for replying. The Windows Security Center said I have Norton Antivirus, but Windows Firewall is off. I did try the Safe Mode, but I still have the problem. Firefox opens to the home page (Google). It starts off with the message:

Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.

                You can try:
        
          Removing one or more tabs that you think may be causing the problem
          Starting an entirely new browsing session
above 

When I click to go to another site, any site, it goes to that page and then freezes up with the cursor spinning and "Not Responding" message, then I have to turn it off. I just updated Firefox 2 months ago. You can talk to me like the tech simpleton that I am :), and I VERY much appreciate any other suggestions. Thanks!!