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this is what appears when I open up page

��`I�%&/m�{J�J��t��`$ؐ@�����iG#)�*��eVe]f@�흼��{���{��;�N'���?\fdl��J�ɞ!���?~|?"~������˓7����t�.���WO����m߽��{'w�>}�4������x'}Sg˦h�j��w�(�h޶�Gw�^]]�����Ww��.^�_�[���}tD]��ݢ\6�E��>|�P^��y6K��gM�rg���6�����E�f)^��Ѻ��죓j���v���*�(��_�}���ڻv�N�Y���g��|���.AO�P�l���Ӽ��� �z0^��o�u��'�yݤYY��պNW�F�N���by�.�|֤WE;O�M^o��

this is what appears when I open up page ��`I�%&/m�{J�J��t��`$ؐ@�����iG#)�*��eVe]f@�흼��{���{��;�N'���?\fdl��J�ɞ!���?~|?"~������˓7����t�.���WO����m߽��{'w�>}�4������x'}Sg˦h�j��w�(�h޶�Gw�^]]�����Ww��.^�_�[���}tD]��ݢ\6�E��>|�P^��y6K��gM�rg���6�����E�f)^��Ѻ��죓j���v���*�(��_�}���ڻv�N�Y���g��|���.AO�P�l���Ӽ��� �z0^��o�u��'�yݤYY��պNW�F�N���by�.�|֤WE;O�M^o��

Additional System Details

Sites Affected

https://www.suntrust.com/PersonalBanking?redirect=true

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • 4.1.10329.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • BitCometAgent v1.30 for Firefox
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • Office Live Update v1.5
  • 1.9.0009.1
  • CANON iMAGE GATEWAY Mycamera Plugin
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0

More Information

Running windows XP with Norton antivirus

cor-el
  • Top 10 Contributor
  • Moderator
12299 solutions 113913 answers

Helpful Reply

You can check the network.http.* prefs on the about:config page and reset all bold user set network.http prefs to the default value via the right-click context menu -> Reset.

Check at least:


Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
You can check the network.http.* prefs on the about:config page and reset all bold user set network.http prefs to the default value via the right-click context menu -> Reset. Check at least: *network.http.accept-encoding (default: gzip,deflate) *http://kb.mozillazine.org/network.http.accept-encoding ---- Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Press and hold Shift and left-click the Reload button. *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (MAC) Clear the cache and the cookies from sites that cause problems. "Clear the Cache": *Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Tools > Options > Privacy > Cookies: "Show Cookies"
philipp
  • Top 10 Contributor
  • Moderator
2974 solutions 13817 answers

hello kfnpemai, enter about:config into the firefox location bar & search for the preference named network.http.accept-encoding - right-click and reset that entry to the default value. if this does not resolve the issue already, please also go through the steps offered at Websites look wrong or appear differently than they should.

hello kfnpemai, enter about:config into the firefox location bar & search for the preference named network.http.accept-encoding - right-click and reset that entry to the default value. if this does not resolve the issue already, please also go through the steps offered at [[Websites look wrong or appear differently than they should]].

Question owner

please explain what Firefox location bar is

please explain what Firefox location bar is
melakopf 3 solutions 18 answers

Helpful Reply

"Location bar" is the url bar (where you type a site's address in firefox). Hope this helps. :)

"Location bar" is the url bar (where you type a site's address in firefox). Hope this helps. :)
cor-el
  • Top 10 Contributor
  • Moderator
12299 solutions 113913 answers
See: *http://kb.mozillazine.org/about:config