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just had a download from Firefox and now it won't let me get into sites I want

Posted

I am 69 year old grandma who isn't up with a lot of the things on the computor so why is this happening it stopped me from going into my work site plus I wanted to get the white pages .com.au up and it keeps going to every thing about incredmail

I am 69 year old grandma who isn't up with a lot of the things on the computor so why is this happening it stopped me from going into my work site plus I wanted to get the white pages .com.au up and it keeps going to every thing about incredmail

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Google Update
  • iTunes Detector Plug-in
  • 4.1.10329.0
  • Facebook Video Calling Plugin
  • NPWLPG
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • npapicomadapter
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 solutions 10731 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!