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How do I use Google websites and LinkedIn on Firefox 14.0.1?

Posted

I have just downloaded Firefox 14.0.1 on my pc which uses Windows 7, with the default settings. Everytime I try to use Google to signin into my account or goto Gmail, I get the following error message: "Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

This problem doesn't happen in IE9. My web accounts appear to be fine except Linkedin which doesn't recognise my user ID and password, even though it's correctly entered.

Chosen solution

Try clearing your cache and cookies.

  1. Click on the Firefox button, open the Tools menu, then select Clear Recent History.
  2. In the Time Range to clear drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now.
Read this answer in context 3

Additional System Details

Sites Affected

http://www.gmail.com www.linkedin.com

Installed Plug-ins

None

Application

  • User Agent:

More Information

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
My Search Toolbar
2.0
true
probcomp@gmail.com
Symantec Intrusion Prevention
11.0.0.243 - 2
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.google.com/ig?refresh=1
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
browser.tabs.loadInBackground
false
browser.tabs.onTop
false
extensions.lastAppVersion
14.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1345659894
places.history.expiration.transient_current_max_pages
84861
privacy.cpd.cookies
false
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
0x8086
Device ID
0x0116
Adapter RAM
Unknown
Adapter Drivers
igdumdx32 igd10umd32 igd10umd32
Driver Version
8.840.7.3000
Driver Date
5-11-2011
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 9
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

Chris Ilias
  • Moderator
116 solutions 1065 answers

Chosen Solution

Try clearing your cache and cookies.

  1. Click on the Firefox button, open the Tools menu, then select Clear Recent History.
  2. In the Time Range to clear drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now.

Helpful Reply

This fixes the problem. Thanks for your help.