X
Tap here to go to the mobile version of the site.

Support Forum

Firefox 14 on Win7: Sync encountered an error while syncing: Failed to connect to the server. Sync will automatically retry this action

Posted

Dear,

I bought a new laptop and I'm merging all my programs and data from the old to the new one. For Firefox, containing a big amount of tabs I use every day, passwords etc... I thought the Sync option might be a good way not to have to start over all again on Firefox on my new laptop, however it doesn't seem to work for some reason.

I already tried deleting my account creating a new one using a different email address, I researched the internet about this problem but didn't find a working solution. I also checked the status of your servers but that didn't show any defects...

Your help in fixing this issue zould greatly help my everyday life ;-)


Thanks

Best regards

Philip

Dear, I bought a new laptop and I'm merging all my programs and data from the old to the new one. For Firefox, containing a big amount of tabs I use every day, passwords etc... I thought the Sync option might be a good way not to have to start over all again on Firefox on my new laptop, however it doesn't seem to work for some reason. I already tried deleting my account creating a new one using a different email address, I researched the internet about this problem but didn't find a working solution. I also checked the status of your servers but that didn't show any defects... Your help in fixing this issue zould greatly help my everyday life ;-) Thanks Best regards Philip

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • 4.1.10329.0
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Logitech Device Detection
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Logitech Device Detection
1.24.0.9
true
DeviceDetection@logitech.com
Woordenboek Nederlands
3.1.0
true
nl-NL@dictionaries.addons.mozilla.org
German Dictionary
2.0.2
false
de-DE@dictionaries.addons.mozilla.org
Logitech Flow Scroll
4.00.33
false
{5D3F3872-91E9-4d59-AD9F-AA174A3145DD}
Important Modified Preferences
Name
Value
accessibility.browsewithcaret
true
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage
www.google.com
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
extensions.lastAppVersion
14.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1345308065
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics 4000
Vendor ID
0x8086
Device ID
0x0166
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version
8.15.10.2696
Driver Date
3-19-2012
Adapter Description (GPU #2)
NVIDIA GeForce GT 640M
Vendor ID (GPU #2)
0x10de
Device ID (GPU #2)
0x0fd2
Adapter RAM (GPU #2)
2048
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2)
8.17.12.9601
Driver Date (GPU #2)
2-25-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

Marc Sances 20 solutions 240 answers

Please send us a screenshot of the error messages and every screenshot you would consider useful for us to solve your issue by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. You really help us to visualize the problem.

Also you might try to reset Firefox. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Please send us a screenshot of the error messages and every screenshot you would consider useful for us to solve your issue by following the guide mentioned at [[How do I create a screenshot of my problem?]]. Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. You really help us to visualize the problem. Also you might try to reset Firefox. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!

Question owner

Hi marcsances,

Thanks for your reply and detailed information!

I made some screen shots in png format +-210Kb each but it seems it doesn't want to upload when I browse it and select it, it keeps stuck in the upload logo.

Meanwhile it seems the sync partially worked as I have now my saved passwords, site history, autofill history etc... on my new laptop but the Firefox preferences or tabs & tab groups didn't sync yet.

I looked at the reset option but as you can probably imagine I would really not want to loose all my data :-)

I did try to delete my account and log in sync again making a new account with a different email address as said in my first post but that didn't help.

Another info, I am on a mobile Verizon 3G network all the time, it isn't as fast as my broadband at home but so far it didn't block or stop me from up or downloading files, syncing offline files through network etc... so I don't expect the problem to be the somewhat slow connection?

Thanks,

Cheers

Phil

Hi marcsances, Thanks for your reply and detailed information! I made some screen shots in png format +-210Kb each but it seems it doesn't want to upload when I browse it and select it, it keeps stuck in the upload logo. Meanwhile it seems the sync partially worked as I have now my saved passwords, site history, autofill history etc... on my new laptop but the Firefox preferences or tabs & tab groups didn't sync yet. I looked at the reset option but as you can probably imagine I would really not want to loose all my data :-) I did try to delete my account and log in sync again making a new account with a different email address as said in my first post but that didn't help. Another info, I am on a mobile Verizon 3G network all the time, it isn't as fast as my broadband at home but so far it didn't block or stop me from up or downloading files, syncing offline files through network etc... so I don't expect the problem to be the somewhat slow connection? Thanks, Cheers Phil

Question owner

Hi marcsances,

When I tried uploading through Google Chrome it did work, so hereby the print screens...

Thanks

Phil

Hi marcsances, When I tried uploading through Google Chrome it did work, so hereby the print screens... Thanks Phil
Marc Sances 20 solutions 240 answers

It seems some firewall or extension is preventing Firefox from connecting with Sync servers.

What is a firewall? A firewall is an application designed for preventing programs from connecting or receiving data in certain modes. Windows has one enabled by default, and may block some untrusted connections, such as Sync ones, that may work on a port different than 80 which Firefox uses usually.

How do I disable it? If you have a Internet Security solution or regular firewall, refer to its instructions to disable it. If you have Windows Firewall, go to Start / Control panel / Security Center and disable it by clicking on Windows Firewall.

If this doesn't work, what do I do?

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

It seems some firewall or extension is preventing Firefox from connecting with Sync servers. ''What is a firewall?'' A firewall is an application designed for preventing programs from connecting or receiving data in certain modes. Windows has one enabled by default, and may block some untrusted connections, such as Sync ones, that may work on a port different than 80 which Firefox uses usually. ''How do I disable it?'' If you have a Internet Security solution or regular firewall, refer to its instructions to disable it. If you have Windows Firewall, go to Start / Control panel / Security Center and disable it by clicking on Windows Firewall. If this doesn't work, what do I do? The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!