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Will not update, cannot use the web because your update keeps popping up


Not sure what further information you need. The update has not installed and your system will not let me utilize the internet.

Additional System Details

This happened

Every time Firefox opened

This started when...

Update bar has been there. Have not been able to use internet at all today except for e-mail

Installed Plug-ins

  • Default Plug-in
  • Shockwave Flash 11.3 r300
  • 4.1.10329.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Next Generation Java Plug-in 1.6.0_16 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv: Gecko/20110420 Firefox/3.5.19

More Information

  • Top 10 Contributor
2346 solutions 20793 answers

This site detected your Firefox version as 3.5.19, which seems too old to be correct. Can you check Help > About Firefox to see what version you're actually running?

You can always get a new installer and do the upgrade manually. You might want to make a backup of your personal settings folder (AKA your Firefox profile folder) first in case there are difficulties:

  • Top 10 Contributor
2346 solutions 20793 answers

Helpful Reply

If you have the current version, i.e., Firefox 14.0.1, check this article to correct the version your browser is reporting to websites: Websites say that Firefox is outdated or incompatible even though it's the latest version.

Question owner

It worked thank you. HATE THE NEW VERSION. Do not like the set up, it is slower and harder to use.

  • Top 10 Contributor
2346 solutions 20793 answers

Did you just switch from Firefox 3.6? The Firefox UI is very customizable, so you can restore most of the earlier appearance. If you don't find what you need on the menus (press Alt+v to open the classic View menu to turn toolbars on/off and customize them) please feel free to post specific questions.

I'm not sure about slower. A lot of parts test much faster, but perhaps it depends on the sites you visit and your PC.

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

If you won't update, there i very little we can do to help you. Firefox 3.5 was released in 2009, and was dropped from support many years ago. This means it is both unstable and HIGHLY insecure.

As for the speed of Firefox 14, many tests show to to be 7-10 times faster than Firefox 3.5. It uses less RAM, and utilizes your computer's available resources much more intelligently.

However, if the reason you don't want to update is because you don't like the look of Firefox 14, you can very very easily change the look to be almost exactly like 3.5, but still be secure. So I highly recommend you do that. You can try installing something like https://addons.mozilla.org/en-US/firefox/addon/luddite-ui/ which allows you to use presets to customize your interface.

  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

You also miss out on HTML5 support, so websites that use it and rely on it won't work properly.