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Firefox 14.1 hangs, even in safe mode

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Always hangs within a few minutes, even in safe mode. Have uninstalled and deleted directory and rebooted and reinstalled. Nothing helps. Now trying the Beta 15 version and that hangs too. Chrome and IE work fine and previous version of Firefox worked fine.

Always hangs within a few minutes, even in safe mode. Have uninstalled and deleted directory and rebooted and reinstalled. Nothing helps. Now trying the Beta 15 version and that hangs too. Chrome and IE work fine and previous version of Firefox worked fine.

Additional System Details

Crash ID

All crash ID show as "throttled."

Installed Plug-ins

  • Next Generation Java Plug-in 10.5.0 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.3 r300
  • Nitro PDF Plug-in for Firefox and Chrome
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • GEPlugin
  • Picasa plugin
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Zeon PDF Plugin For Mozilla
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 solutions 10713 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!