X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

firefox crashes pc as soon as i open it

Posted

goes to a blue screen i cant read fast enough befor its gone and then restarts. ive reloaded fire fox twice and no help

Additional System Details

Installed Plug-ins

  • Nielsen FirefoxTracker Plug-in
  • Shockwave Flash 11.3 r300
  • Google Update
  • 4.1.10329.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.1"
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.2.72
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Unity Player 3.3.0f4
  • 2,5,3,1
  • Virtual Earth 3D 4.00100226006 plugin for Mozilla
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

zxnod 0 solutions 1 answers

can you give me a basic information about your computer / processor / ram etc

Question owner

gateway mx8738. 1 gig ram , intel t2080 @ 1.73 ghz

Question owner

service pack 2

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

You can set via the Control Panel not to reboot automatically in case of a BSOD.

  • Control Panel > System > Advanced > Startup and Recovery > Settings : "Automatically restart"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.