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Firefox crashes - and the crash still happens in Safe Mode

  • 4 replies
  • 21 have this problem
  • Last reply by user633449

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All Replies (4)

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Do you have bit defender installed? and if you disable it, does the problem go away?

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All of the crash reports have the same signature, for example: Firefox 14.0.1 Crash Report [@ StrChrIA ] 

.... which links to the related bug 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module, or BitDefender)

BitDefender security software can cause crashes, particularly in Firefox 14 (Firefox 15, in Beta at time of writing, reportedly crashes much less frequently). A recent BitDefender automatic update should have fixed the problem so, if you use this software, make sure that the relevant BdProvider.dll file is version (or above).


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my firefox crashes daily at the same time 2 pm. Here is a report

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Please start a new thread, this one is several months old and unrelated to your crash.