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Firefox crashes - and the crash still happens in Safe Mode


After updating to Firefox 14 it keeps on crashing, without any reason. This has happend sins 14.07.12, and if the problem isnt fiksed soon, I will start using another browser.

Here are the last crahs-reports.






Additional System Details

Crash ID


Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • 5.1.10411.0
  • Yahoo Application State Plugin version
  • Google Update
  • npapicomadapter
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Zeon PDF Plugin For Mozilla
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6642 answers

Do you have bit defender installed? and if you disable it, does the problem go away?

  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

All of the crash reports have the same signature, for example:

https://crash-stats.mozilla.com/report/index/bp-17a8195e-d866-4a9b-b3de-7029a2120803 Firefox 14.0.1 Crash Report [@ StrChrIA ] 

.... which links to the related bug 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module, or BitDefender)

BitDefender security software can cause crashes, particularly in Firefox 14 (Firefox 15, in Beta at time of writing, reportedly crashes much less frequently). A recent BitDefender automatic update should have fixed the problem so, if you use this software, make sure that the relevant BdProvider.dll file is version (or above).

Ref: http://kb.mozillazine.org/Firefox_crashes#BitDefender

AlkalineRaptor 0 solutions 1 answers

my firefox crashes daily at the same time 2 pm. https://crash-stats.mozilla.com/report/index/bp-64adc9e2-53b8-47d5-8989-c59ed2121219 Here is a report

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6642 answers

Please start a new thread, this one is several months old and unrelated to your crash.