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"this connection is untrusted" keeps coming up for paypal

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On going from e-bay to paypal I'm contently getting "this connection is untrusted" and there is no place to go to fix it.

On going from e-bay to paypal I'm contently getting "this connection is untrusted" and there is no place to go to fix it.

Chosen solution

Hi,

Please also try this: https://www.paypal.com/

If the problem persists, you can also consider the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information.

(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be). If the reset is okay, it would be a good idea to delete the old profile as otherwise it would be left intact with the previous data until deleted.

Managing profiles

Profiles Howto

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  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

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dumdidadida 155 solutions 1440 answers

Chosen Solution

Hi,

Please also try this: https://www.paypal.com/

If the problem persists, you can also consider the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information.

(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be). If the reset is okay, it would be a good idea to delete the old profile as otherwise it would be left intact with the previous data until deleted.

Managing profiles

Profiles Howto

Hi, Please also try this: https://www.paypal.com/ If the problem persists, you can also consider the [https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox] feature via '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information'''. (To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the '''Default User''' profile. While the [https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Profile Manager] is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be). If the reset is okay, it would be a good idea to delete the old profile as otherwise it would be left intact with the previous data until deleted. [https://support.mozilla.org/en-US/kb/Managing-profiles Managing profiles] [https://support.mozilla.org/en-US/kb/Profiles?s=profile&r=2&e=sph&as=s Profiles Howto]
cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157344 answers

Which security software (firewall, anti-virus) do you have?

Which security software (firewall, anti-virus) do you have?

Question owner

Microsoft essential

Microsoft essential

Question owner

I have reset Firefox many times and it works for a short period but doesn't last.

I have reset Firefox many times and it works for a short period but doesn't last.
dumdidadida 155 solutions 1440 answers

Which URL are you using to access Paypal??

Please also create a screenshot of the error page (with the expanded Technical Details section) you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. You really help us to visualize the problem.

Which URL are you using to access Paypal?? Please also create a screenshot of the error page (with the expanded '''Technical Details''' section) you're seeing by following the guide mentioned at [[How do I create a screenshot of my problem?]]. Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. You really help us to visualize the problem.

Question owner

solved the problem thanks for all the help!

solved the problem thanks for all the help!
cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157344 answers

Note that a "Reset" creates a new profile and tries to import some settings from the old profile leaving the old profile intact, including the cache folder (about:cache) that can take up to 1 GB.

You may want to remove profiles that you aren't using anymore if you've used reset more than once to free up no longer used disk space occupied by those profile folders.
The new folders created by a reset have a time stamp in Unix epoch appended.
The original default profile folder only has a xxxxxxxx.default name.

Note that a "Reset" creates a new profile and tries to import some settings from the old profile leaving the old profile intact, including the cache folder (about:cache) that can take up to 1 GB. *http://kb.mozillazine.org/Profile_folder_-_Firefox You may want to remove profiles that you aren't using anymore if you've used reset more than once to free up no longer used disk space occupied by those profile folders.<br /> The new folders created by a reset have a time stamp in Unix epoch appended.<br /> The original default profile folder only has a xxxxxxxx.default name.

Modified by cor-el