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New computer with Windows 7 Installed Firefox 14 ver 1.0 crashes or freezes frequently

  • 16 replies
  • 65 have this problem
  • 290 views
  • Last reply by Lotharius

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I have been having hangs, Freeze ups and crashes which are way too frequent to not be some sort of bug. Based on my observation, I think it is related to Flash in some way. Heavy restart crashes are at websites which have lots of Flash items on those pages. However, not all crashes or freezes are caused by flash as I have had a crash and long term freeze at a very basic website that was pretty much nothing but text. Freeze ups are 1 to 6 minutes. Most of the time, after a freeze up I get a crash notice and button asking me to send a crash report which I always do. But the frequency of these issues is getting worse and the length of time of the freeze up or crash period where I can not click on anything or try to get back to desktop is getting longer. Need work around or something as this issue is getting out of hand.

All Replies (16)

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We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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I'm replying to this as well because I'm having this issues as well, except mine happen with huge frequency (several time a work day so sort of thing)

My crash reports: bp-6846e50f-70ba-4d8a-8179-43d0b2120801

bp-64fd720c-519f-40c0-bf05-8113c2120801

bp-718d9309-7637-44db-a5ec-b8cc12120731

bp-007c3c96-1551-420a-9bc9-6cb3b2120731

bp-330b32c8-3fca-40ff-9ad5-4679f2120730

bp-d36ad066-3142-4b49-8532-616452120730

Modified by FFatWork

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another crash bp-39c02f47-0813-4acd-b9c6-587132120801

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bp-9586eeb9-6335-4609-ab54-d25a921208018/1/20123:19 AM
af29d78d-9e9a-4f41-b235-c166ceabd29f8/1/20123:19 AM
61c229cc-9da8-42f5-819d-829802020a5e8/1/20123:18 AM
c7151b2d-6331-4549-bc22-b705595c1c538/1/20123:18 AM
669ce086-b3b1-41ae-a6d8-e819c91810ac8/1/20123:17 AM
f97984fc-7c29-414b-8c5c-f8973fb5ff988/1/20123:17 AM
f674a894-6756-43e2-a4b3-c974f5f0ccd28/1/20123:16 AM
9dce0549-b8c4-44e7-8fc5-5d5aad20b9ad8/1/20123:16 AM
3579a89d-8cc9-4b2d-93db-1a92f5011f118/1/20123:16 AM
b6e481a3-582f-4a1c-8f98-aaf32088daf48/1/20123:16 AM
249d2659-5d13-4c45-894b-bdece2601e708/1/20123:15 AM
d354f192-7136-4322-bf44-a98c992a11d18/1/20123:15 AM
58ed614c-9f13-45a3-ae7f-d34b458ad2a38/1/20123:14 AM
2f60a765-3c22-4d64-b0e9-5c09407e88668/1/20123:14 AM
23517d3e-1441-4694-8a6d-1ed960ed57f78/1/20123:13 AM
ce90f63b-8cce-414c-aeb9-7b8a1702e06b8/1/20123:13 AM
bp-9a173d0c-c3f4-4f00-99b8-a48aa21208018/1/20123:02 AM
bp-278f553e-9c25-42c0-9c47-7466321208018/1/20123:02 AM
bp-6722e545-fc1c-48e4-a555-32bea21208018/1/20123:02 AM
bp-0538323e-cd42-4fbb-a4c8-322c221208018/1/20122:25 AM
bp-a8742e07-b5b7-4374-a51e-a087821208018/1/20122:25 AM
bp-46c9e217-fe1b-4ad5-bda6-17f9921208018/1/20122:14 AM
bp-0cfa62fa-9784-47be-9afe-c17ac21208018/1/20122:14 AM

Modified by cor-el

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As you can see this is just for the last couple days. Way way abnormal.

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yeah, the last dozen from me are the last 3 days and that because I've gotten very careful what i do in FF and have started using other browsers to complement it

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Happy user of firefox 1401 on W7 860 64 bit W7 + norton,internet security however 2 recent freezes scared me, while they happened when doing payments

Verzonden crashrapporten

Rapport-ID  Verzenddatum
bp-d70a1428-8428-48fc-937b-8436e212072828-7-201223:46
bp-c15b093a-c11d-47cb-b114-0b4d4212072828-7-201223:46
9b495257-f62f-4dc5-84aa-c4f9c750105325-7-201222:36
6c636e47-a195-4b70-aaed-f7a380d0252325-7-201222:36
70796857-bba5-444f-9025-803a8e930bd024-7-201217:20
5c1134fc-d055-4658-917b-362a2eebd9686-3-201210:22
bp-d733d188-c6d6-4311-ab81-ed02421111078-11-20117:24
ddc14938-4008-4743-bc02-eb8507b54ec929-10-201123:30
3ef8f06f-6bf2-4535-91f2-4e06ba8bf86229-10-201123:30
bp-dddf828b-4b6b-433f-8b97-d2449211102425-10-20118:27
39df2915-cec4-446c-82ee-35848b66a9327-10-201120:44
8e1763ad-d9de-412a-aaa0-8d4b7384e1957-10-201120:44
bp-fb628629-0045-475a-a45c-07a11211062828-6-201122:49
bp-357388b5-981e-46ca-9b55-d4acf211062828-6-201122:49
bp-0a4141c3-fa5c-4fa5-88b3-609b9211062223-6-20117:50
434325e6-daec-411f-9182-45a835b7860524-5-201122:58
b618bac0-0bb2-423c-8e60-50514c2ae65724-5-201122:58
5378cb94-bc89-4b21-ba2a-de13f5ce0a0524-5-201122:52
639df03f-81fe-4239-8cb2-dddbaf6e5fcb24-5-201122:52
bp-f5890327-2c37-40e0-9c9c-27bc1211051515-5-20119:09
1c34502c-c66e-42a5-849e-1f1923e368c216-12-20109:08
4f555ccb-bad1-42ba-b0f0-a80875b593b716-12-20109:07

Modified by cor-el

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bp-b63b3965-a206-4a31-ab25-8f31421208017/31/20129:58 PM

bp-88031561-4016-41be-9246-4a25721208017/31/20129:58 PM

2b616e2a-8b14-488c-936a-fa54854e59e37/31/20129:56 PM

169b85f9-b17d-44a0-a87b-fd2234136ecb7/31/20129:56 PM

1c52caf3-ca37-439a-81d4-acf0e8a6c3307/22/20121:29 AM

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FFatwork,

I never had any problems with FF until I got the new computer with Win 7 64 bit. Even though it is a pain in the butt right now, it is by far much better than IE, Chrome or Safari and the add on tools I use are generally not found in others. The problem in my book is a glitch in version 14.1.0 that needs to be patched. Considering the sheer number of people having this problem and the frequency is my bet. Who knows though it could be an unknown conflict that was exposed in version 14.

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Pablo, I'm running it on a 32-bit win7 enterprise computer and a 64-bit win7 professional computer and I've got issues one both :\ fortunately the desktop is better able to handle it (64bit) due to much beefier hardware

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so, uh any possible updates coming down the line from someone in the know?

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One thing is certain, it is not a simple fix. I am thinking it will take a bit of time for them to do the patch.

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Freezing on websites and whenever I try to use email...off and on.

Date Submitted
b93c2239-d8b2-4317-858a-992dbe34f8cf 06/08/2012 10:37 PM
d91d8d23-6335-466d-b20f-f4095013d66b 06/08/2012 10:37 PM
ff57fe97-46a6-44f5-945a-aca51bed6394 06/08/2012 10:37 PM
de792a5e-1063-4cfe-baa8-724fcd5c325d 06/08/2012 10:37 PM
3e028e44-87d3-4713-a064-5eef8ae17ddf 06/08/2012 10:36 PM
2b721ab0-6423-409c-9e38-4a1dec62f686 06/08/2012 10:36 PM
9661e993-0588-4c6d-a3da-789dc3770c9c 06/08/2012 10:35 PM
d5fac199-9b5f-4a0a-bbbe-2372a55058ae 06/08/2012 10:35 PM
86f581a7-0c28-4799-b63b-074ac4cc8434 06/08/2012 10:32 PM
d16eb9d2-777e-4f6c-b1dc-fa309f24ec40 06/08/2012 10:32 PM
f46e5050-2f4e-4765-95c6-646b247f4ff0 06/08/2012 10:30 PM
60d93d83-bc5a-44f2-ab91-fec7c5bb3ad1 06/08/2012 10:30 PM
74656ae2-76ed-4975-b692-337a0ae1176b 06/08/2012 10:29 PM
b7c2565f-37d2-4e27-a159-18367f529759

Modified by cor-el

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This is just from this afternoon. Please help, I am totally unable to use the internet on this computer anymore. I hate internet explorer but...

4dbfa5cc-bdaf-4a96-bd7c-a900dec36f1b 8/20/2012 3:44 PM
f2b88a4d-6f8c-49a9-8bcf-c5378e73e0a4 8/20/2012 3:44 PM
ecc5e14d-83e4-4387-9755-c189395991dd 8/20/2012 3:25 PM
580c103a-4a2f-4c38-8fa7-cc92441726df 8/20/2012 3:25 PM
018dddc6-fc6f-4007-ad7a-ab6aa119cbd 28/20/2012 3:24 PM
230fca3b-ec45-497d-896a-2a48260076e9 8/20/2012 3:24 PM
480c8340-dea6-46a5-b3e9-00161eb17ad9 8/20/2012 3:23 PM
964a7b85-7511-4db5-aa8b-6c2f53fd058b 8/20/2012 3:23 PM
d503ffa5-4887-44c5-a119-15bda7f03ce5 8/20/2012 3:08 PM
7c0a80eb-d766-45dd-ad55-a752d85b218f 8/20/2012 3:08 PM
cbfd3f4e-55a1-4c67-ac70-bee2bf100a8d 8/20/2012 3:07 PM
7e1b513f-2e1e-41f3-bb3c-912a6f82a224 8/20/2012 3:07 PM
2af4d5d8-305d-4f55-8d9d-a46a4f345508 8/20/2012 3:07 PM
c066ee85-2846-49ae-9f79-655a4bf6961b 8/20/2012 3:07 PM
3eb61488-d01a-403b-950f-8ea43b3eda70 8/20/2012 3:06 PM 
0addeb21-c0e1-4712-b86d-8a280e0cd1f3 8/20/2012 3:06 PM
94dfafe3-bd1f-4d0c-a887-9c959a6a7756 8/20/2012 3:05 PM 
3fae583d-906a-4fbd-a509-e00f04b0994b 8/20/2012 3:05 PM
31b5e993-3b5a-4178-bff3-4c33694c63b3 8/20/2012 3:04 PM
203b8905-c95c-4e9e-9bc2-2ac15f96e9aa 8/20/2012 3:04 PM

Modified by cor-el

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Ok. I did a force update with Firefox and went through the selections to kill IE and make sure all IE items are dead. It has helped the problem but not resolve it completely. Instead of the problem happening every few minutes, it now happens just a couple times a day which I can live with. Not sure if this solution would help everyone else who has this issue. I am thinking that this problem is caused by Microsoft itself as it tries to force people to use IE. I also note that when I do visit a Microsoft website that you have to use IE, this problem with Fire Fox gets worse.

Modified by pablo222

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bp-00178771-33ea-4a90-b448-ac62e2120819 bp-e10439b7-2924-4feb-8b86-9c17d2120819 332a72e2-c320-48b7-b0d9-d352efc2abca f6517c20-d99b-4cdb-95cf-150695d1bf77