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Firefox won't save images or web pages, even after upgrading, reinstalling and resetting... How do I fix this?

Posted

A couple upgrades ago, I noticed that Firefox wouldn't boot properly. According to "Task Mgr.", it would load partially with a "*32" after it's name in the listing, but not enough to display a window on screen. After ending the process, and restarting the program again it would usually boot fully. (not always, but usually) The "*32" confuses me as I run a 64bit Windows 7 system and during installation I was sure that I saw mention of a 64bit program being installed. Apparently, after the last upgrade, that issue was resolved; but Task Mgr. still lists the program with a "*32" after it.

         The issue now at hand is that Firefox won't save images online or save web pages.  I'll right-click and select "save image as" or "save page as" and...  nothing.  No box appears prompting me to name a file or designate a location to save that file to.  Nor does anything happen when I use the "File" menu for the same function either.  This is, to say the least, is very frustrating.  There may be other things not functioning that I'm not currently aware of, but I haven't been able to or had time to do a complete check of the functionality of the program.  I've never had issues of any significance with Firefox in the past.  It's always been very reliable for me, so I'm hoping there's a relatively quick fix that I simply haven't been made aware of yet... 
         Thank you for your suggestions and time looking into this matter...


Curtis Laipple

A couple upgrades ago, I noticed that Firefox wouldn't boot properly. According to "Task Mgr.", it would load partially with a "*32" after it's name in the listing, but not enough to display a window on screen. After ending the process, and restarting the program again it would usually boot fully. (not always, but usually) The "*32" confuses me as I run a 64bit Windows 7 system and during installation I was sure that I saw mention of a 64bit program being installed. Apparently, after the last upgrade, that issue was resolved; but Task Mgr. still lists the program with a "*32" after it. The issue now at hand is that Firefox won't save images online or save web pages. I'll right-click and select "save image as" or "save page as" and... nothing. No box appears prompting me to name a file or designate a location to save that file to. Nor does anything happen when I use the "File" menu for the same function either. This is, to say the least, is very frustrating. There may be other things not functioning that I'm not currently aware of, but I haven't been able to or had time to do a complete check of the functionality of the program. I've never had issues of any significance with Firefox in the past. It's always been very reliable for me, so I'm hoping there's a relatively quick fix that I simply haven't been made aware of yet... Thank you for your suggestions and time looking into this matter... Curtis Laipple

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • VLC media player Web Plugin 2.0.2
  • SiteAdvisor
  • GEPlugin
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • 4.1.10329.0
  • McAfee MSC FF plugin DLL
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Yahoo Application State Plugin version 1.0.0.7
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG
  • Winamp Application Detector
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Babylon Spelling and Proofreading
1.0.0.1
false
adapter@babylontc.com
Babylon Translation Activation
1.1
false
ocr@babylon.com
McAfee SiteAdvisor
3.5.0
false
{4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
890880
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
extensions.lastAppVersion
14.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
0x8086
Device ID
0x0116
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2455
Driver Date
7-19-2011
Adapter Description (GPU #2)
NVIDIA GeForce GT 525M
Vendor ID (GPU #2)
0x10de
Device ID (GPU #2)
0x0df5
Adapter RAM (GPU #2)
1024
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2)
8.17.12.6830
Driver Date (GPU #2)
4-21-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

jscher2000
  • Top 10 Contributor
3996 solutions 34889 answers

Helpful Reply

It probably will take a little time to work through this troubleshooting article, but hopefully you will get a complete solution: What to do if you can't download or save files.

Regarding the *32, I see the same thing on Win 7 Pro x64. No worries. Firefox for Windows is compiled only as a 32-bit application.

It probably will take a little time to work through this troubleshooting article, but hopefully you will get a complete solution: [[What to do if you can't download or save files]]. Regarding the *32, I see the same thing on Win 7 Pro x64. No worries. Firefox for Windows is compiled only as a 32-bit application.

Question owner

Thanks for the link to that troubleshooting page. I went through the whole thing, though, to no avail. Darn!... I found another link there that I'll take a stab at, else I'll uninstall and start from scratch again. Anything as long as I don't have to use IE!...  ;>)

Thanks for the link to that troubleshooting page. I went through the whole thing, though, to no avail. Darn!... I found another link there that I'll take a stab at, else I'll uninstall and start from scratch again. Anything as long as I don't have to use IE!... ;>)
jscher2000
  • Top 10 Contributor
3996 solutions 34889 answers

Before reinstalling, try the Reset feature. This duplicates certain key data from your active settings folder into a new one, bypassing some add-ons and custom settings. Your plugins will still be active, but could be disabled manually if you like.

More information in this article: Refresh Firefox - reset add-ons and settings.

If the new settings folder has the same problem, you can switch back if you like using Firefox's Profile Manager.

Does it make any difference?

Before reinstalling, try the Reset feature. This duplicates certain key data from your active settings folder into a new one, bypassing some add-ons and custom settings. Your plugins will still be active, but could be disabled manually if you like. More information in this article: [[Reset Firefox – easily fix most problems]]. If the new settings folder has the same problem, you can switch back if you like using Firefox's Profile Manager. Does it make any difference?