X
Tap here to go to the mobile version of the site.

Support Forum

Why does the website display white blank pages only?

Posted

Hello:

I use Firefox 13.0.1 on a Mac OS X, and I often go to www.wenxuecity.com for news. But, in the past couple of days, when I type in that address in the URL window, only a white blank page shows up. Nothing else! If I use Google to find direct links to a few news items at that website and click the links, I also get white blank pages. No error message or anything else.

Could you tell what is going on here?

Many thanks!

Hello: I use Firefox 13.0.1 on a Mac OS X, and I often go to www.wenxuecity.com for news. But, in the past couple of days, when I type in that address in the URL window, only a white blank page shows up. Nothing else! If I use Google to find direct links to a few news items at that website and click the links, I also get white blank pages. No error message or anything else. Could you tell what is going on here? Many thanks!

Additional System Details

Sites Affected

http://www.wenxuecity.com

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • iPhoto6
  • RealPlayer Plugin

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12521 solutions 115452 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Clear the cache and the cookies from sites that cause problems. "Clear the Cache": *Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox > Preferences > Privacy > Cookies: "Show Cookies" ---- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

cor-el: Many thanks for the suggestions!

However, none of these works. Don't know why.

cor-el: Many thanks for the suggestions! However, none of these works. Don't know why.
cor-el
  • Top 10 Contributor
  • Moderator
12521 solutions 115452 answers

Is the page completely blank or is there still some content visible?

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


You can also try to check the Net log in the Web Console (Web Developer > Web Console;Cmd+Shift+K) to see if that bring up errors about loading files.
You can double click a net log entry to see more details.

You need to reload web page(s) and bypass the cache to refresh all files with the Web Console panel open.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)
Is the page completely blank or is there still some content visible? Can you attach a screenshot? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem Use a compressed image type like PNG or JPG to save the screenshot. ---- You can also try to check the Net log in the Web Console (Web Developer > Web Console;Cmd+Shift+K) to see if that bring up errors about loading files.<br /> You can double click a net log entry to see more details. *https://developer.mozilla.org/en/Tools/Web_Console *https://developer.mozilla.org/en/Using_the_Web_Console You need to reload web page(s) and bypass the cache to refresh all files with the Web Console panel open. *Press and hold Shift and left-click the Reload button. *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Cmd + Shift + R" (MAC)

Question owner

cor-el: Thank you for the additional information! Still, none of them works.

cor-el: Thank you for the additional information! Still, none of them works.
cor-el
  • Top 10 Contributor
  • Moderator
12521 solutions 115452 answers

You can do a check for corrupted and duplicate fonts and other font issues:

You can try different default fonts and temporarily disable website fonts to test the selected default font.

  • Firefox > Preferences > Content : Fonts & Colors > Advanced
  • [ ] "Allow pages to choose their own fonts, instead of my selections above"
You can do a check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html You can try different default fonts and temporarily disable website fonts to test the selected default font. *Firefox > Preferences > Content : Fonts & Colors > Advanced *[ ] "Allow pages to choose their own fonts, instead of my selections above" *https://support.mozilla.org/kb/Changing+fonts+and+colors