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Firefox crashes when saving a file using the "Alsways ask me where..." download option, but NOT when using the default "Save files to..." download option.

Posted

My OS is XP-x64. The Firefox version I am on is 14.0.1 (July 2012, "FunnelCake").

The "C: \Documents and Setting\Downloads\" is the folder I used to try downloading the same file to via 2 different methods.

1) When this folder is set as the permanent download location, it works.

2) When I use the "Always ask me where.." download setting, and I select the same folder, the Firefox window completely disappears without any message at all !

I get the same result with (2) even if I already turned my VirusScan software off.

This same behavior persists after completely uninstalling and re-installing Firefox.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • 4.1.10329.0
  • Zeon PDF Plugin For Mozilla
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.2; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 5.2; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Java Quick Starter
1.0
true
jqs@sun.com
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
788480
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
extensions.lastAppVersion
14.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
ATI Radeon HD 4600 Series
Vendor ID
0x1002
Device ID
0x9490
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
8.880.8.0
Driver Date
8-29-2011
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 4600 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
2/2 Direct3D 9
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

dumdidadida 172 solutions 1436 answers

Helpful Reply

Hi,

You can try to right-click and Reset the browser.download.lastDir key in about:config.

about:config Entries