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Hijacked by 2.mystart.com by visicom saying its a browser. Have ran 2 malware programs. Has hidden in my pc so well I can't find it to delete. Can someone help?

Posted

I have ra malwarebytes and windows full malware scan. It didn't detect. It is skirting around as a browser and is hidden so well i can't find it. I have spent hours and hours on this. I believe I got it when I downloaded the free version of Avast. I deleted it and bought Defender Pro 15 but that didn't help and they say it won't work right until i get rid of the imposter.

Additional System Details

This happened

Every time Firefox opened

This started when...

I downloaded Avast

Installed Plug-ins

unsure

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/536.11 (KHTML, like Gecko) Chrome/20.0.1132.57 Safari/536.11

More Information

Ran Malware Bytes and Windows Malware removal

FireChemist 5 solutions 53 answers

Did you download Avast from its main legit website? I have Avast and if I remember correctly, I chose not to install the included third-party features that came with it. I'm not sure if that was the mystart search engine though.

But the first thing is to run Firefox in safe mode as it might be installed as an add-on. To do this in Windows 7, go to Firefox -> Help -> Restart with Add-ons Disabled. If that helps, just go to Firefox -> Addons -> Extensions and remove the Add-on you think is causing it.

I'll wait for your reply.

Btw, someone had a similar experience here as well, Downloading those free anti-malware programs might work:

https://support.mozilla.org/en-US/questions/901439?s=visicom&r=0&as=s

Modified by FireChemist

cor-el
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IncrediMail Help Center: How do I remove IncrediMail MyStart from my Firefox Internet Browser?