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I am unable to open up scotiabank website. Any other secure website is fine

Posted

I have cleared cookies, I have tried to add it to the allow field nothing seems to work. I have even called the bank and they dont understand why it wont open.

Additional System Details

Sites Affected

http://www.scotiabank.ca

Installed Plug-ins

  • 5.1.10411.0
  • Shockwave Flash 10.3 r183
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 8.2.6
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Citrix ICA Client Plugin (Win32)
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.2; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

dumdidadida 172 solutions 1436 answers

Hi,

You can try to Reset Firefox via Help (Alt + H) > Troubleshooting Information. If the problem persists, you can try to temporarily open problematic sites inside Firefox using IE Tab + or IE Tab.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Do you get any error messages or does the page show empty?

Is this a secure (https) connection?


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Question owner

Thank you Cor-el and Dumdidadida, I tried both of your suggestions but I still get a "problem loading page"

dumdidadida 172 solutions 1436 answers

You can try to check if you are able to access the site via a web proxy. e.g. http://uswebproxy.com/

Please also create a screenshot of the problem loading page you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. You really help us to visualize the problem.

Question owner

I am thinking it may be some sort of security issue with the network I am using at work to try and log on. Just find it odd since its a bank website and i can get on to any other bank site.

It blocks me from using a poxy site. so i think i may have t ocheck with IT