X
Tap here to go to the mobile version of the site.

Support Forum

Firefox is FREEZING sporatically EVEN when JUST closing tabs!

Posted

I usually have 4 firefox windows open with about 50 tabs. NORMALLY. Never had a problem till recently and EXCESSIVELY today. I thought it was a flash problem because everytime I would try playing battlepirates on Facebook it would freeze. So, I tried closing some tabs after I restored. Then I noticed it would freeze also while just closing some tabs.

So far today it has frozen ABOUT 13-15 times. Note: CPU usage is not as high as normal. only about 300Meg I USUALLY run as high as 900 Meg- 1.2 Gig

I usually have 4 firefox windows open with about 50 tabs. NORMALLY. Never had a problem till recently and EXCESSIVELY today. I thought it was a flash problem because everytime I would try playing battlepirates on Facebook it would freeze. So, I tried closing some tabs after I restored. Then I noticed it would freeze also while just closing some tabs. So far today it has frozen ABOUT 13-15 times. Note: CPU usage is not as high as normal. only about 300Meg I USUALLY run as high as 900 Meg- 1.2 Gig

Additional System Details

This happened

Every time Firefox opened

This started when...

VERY recently - 2 updates ago - but SEVERELY today when I loaded last update.

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.3 r300
  • Google Talk Plugin Video Accelerator version:0.1.44.16
  • Version 3.1.4.8140
  • BaiduPlayer Browser Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • QQ2011
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • pptv plugin
  • NPTXSSO Dynamic Link Library
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.60831.0
  • Windows Activation Technologies Plugin for Mozilla
  • Version 1.1.10, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • Yahoo Application State Plugin version 1.0.0.7
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
DownloadHelper
4.9.9
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
FireFTP
2.0.5
true
{a7c6cf7f-112c-4500-a7ea-39801a327e5f}
ReminderFox
1.9.9.5.1
true
{ada4b710-8346-4b82-8199-5de2b400a6ae}
AP Suggestor
1.2.6
false
{7F23E3F4-F72E-4f4f-8761-854C8942708F}
AVG Do Not Track
12.0.0.2189
false
{F53C93F1-07D5-430c-86D4-C9531B27DFAF}
AVG Safe Search
12.0.0.2191
false
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
Click to call with Skype
5.5.0.8013
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Somoto Community Toolbar
3.14.1.0
false
{bb45ef8e-1e36-4535-a017-ec908fb1e335}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
extensions.lastAppVersion
14.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1330020076
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GT 430
Vendor ID
0x10de
Device ID
0x0de1
Adapter RAM
1024
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.6724
Driver Date
2-23-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17563)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GT 430) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
4/4 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 solutions 10731 answers

First, try to reset Firefox. Refresh Firefox - reset add-ons and settings. This simple step will eliminate many Firefox problems with only one click.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. Upgrade your graphics drivers to use hardware acceleration and WebGL

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

First, try to reset Firefox. [[Reset Firefox – easily fix most problems]]. This simple step will eliminate many Firefox problems with only one click. A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc. Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] Update all your plugins (Flash, Java, etc.): [http://www.mozilla.org/plugincheck/ http://www.mozilla.org/plugincheck/]. Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

Helpful Reply

I did a reset of firefox like you suggested.

I have always kept my windows updated.

my graphics driver is up to date

I took out all plugins just to be safe I have no viruses on my computer - I am a programmer - so I keep careful watch of it and I do use malwarebytes and avg.

I opened one firefox window with 12 tabs. Closed a tab - froze. Had to close firefox. Restarted, restored previous session. Closed another tab - froze. This repeated itself 4 times in a row!!!

I even tried using an older version of flashplayerplugin. still nothing works. Guess I will have to use chrome or IE. Although I do prefer Firefox. I have used firefox since the 1st year it came out so disappointing that this is happening now.

I did a reset of firefox like you suggested. I have always kept my windows updated. my graphics driver is up to date I took out all plugins just to be safe I have no viruses on my computer - I am a programmer - so I keep careful watch of it and I do use malwarebytes and avg. I opened one firefox window with 12 tabs. Closed a tab - froze. Had to close firefox. Restarted, restored previous session. Closed another tab - froze. This repeated itself 4 times in a row!!! I even tried using an older version of flashplayerplugin. still nothing works. Guess I will have to use chrome or IE. Although I do prefer Firefox. I have used firefox since the 1st year it came out so disappointing that this is happening now.
Fozboz 0 solutions 1 answers

I'm recently having this problem aswell. Running Windows 7, everything updated to the fullest with a i7, 16GB DDR3 ram and a Geforce 580. Furthmore it's not having anything to do with slow internet or network either as I'm on a T3 Fiber. I'm having a hard time labeling this as hardware related or dependent on other similiar factors as it's a new problem that's appeared after the latest 1-2 updates of my firefox and has never been a issue in the past whatsoever. Normally I have one or two firefoxes running with about 2-8 tabs, so there's no real stress on my computer either.

Best wishes, Fredrik. Stockholm/Sweden

I'm recently having this problem aswell. Running Windows 7, everything updated to the fullest with a i7, 16GB DDR3 ram and a Geforce 580. Furthmore it's not having anything to do with slow internet or network either as I'm on a T3 Fiber. I'm having a hard time labeling this as hardware related or dependent on other similiar factors as it's a new problem that's appeared after the latest 1-2 updates of my firefox and has never been a issue in the past whatsoever. Normally I have one or two firefoxes running with about 2-8 tabs, so there's no real stress on my computer either. Best wishes, Fredrik. Stockholm/Sweden

Modified by Fozboz