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Why did Firefox stop working after I dowloaded an update?

Posted

I got a message yesterday, urging me to update my Firefox. I ignored it and unfortunately, Firefox crashed three times during the day (yesterday). Now today, I decided to try dowloading the new update. I clicked on the Firefox button, help, About Firefox and at first, it froze and nothing happened. I tried the same process again: Firefox/Help/About Firefox This time, it dowloaded and then I got a message to "apply" the update. Immediately, it came logged off from Firefox so I thought that this meant I had to shut down my computer which I did. Then, when I restarted the computer, I clicked on Firefox and saw the message: Firefox has stopped working. What's going on? Please help!

Chosen solution

It could be that the installation process was interrupted and didn't complete. Try using another browser to download and install a fresh copy from mozilla.org/firefox

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Additional System Details

This happened

Not sure how often

This started when...

I downloaded an update today Friday 13 July 2012

Installed Plug-ins

I dont know.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.11 Safari/537.1

More Information

Michael Verdi
  • Administrator
  • Moderator
107 solutions 739 answers

Chosen Solution

It could be that the installation process was interrupted and didn't complete. Try using another browser to download and install a fresh copy from mozilla.org/firefox

Question owner

Thank you Verdi. Should I uninstall the original Firefox?

Michael Verdi
  • Administrator
  • Moderator
107 solutions 739 answers

It wouldn't hurt to uninstall the old version but usually not necessary. I'd just try installing first. If that doesn't work you can delete and install with these instructions - Reinstall Firefox

Question owner

WOOHOO! I am pleased to announce that my Firefox is working! Thanks again Verdi!

Modified by BadRobot