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I'm trying to upgrade from 3.6.28 but when I do I get a pop up saying that I have Firefox running so it can't even though I tell it to replace the version that'

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  • Last reply by cor-el

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I have tried, unsuccessfully, to upgrade from 3.6.28 but have been unable to do so. A pop up shows up telling me that I should and offers a line to click on to go ahead and do it. I followed all the instructions and after dragging the Firefox logo to the applications box a window pops up saying there is a version already in the applications folder and do I want to replace it. I clicked on replace and thought I was good to go. When I clicked on the Firefox logo I get the original window telling me I need to update. I clicked on the "About this Firefox and find that I'm still running 3.6.28. HOW DO I UPGRADE? I'm very concerned about losing all my bookmarks so please help!

Chosen solution

You may have a user agent that is corrupted and that identifies you as Firefox/3.6.28

  • Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.28) Gecko/20120306 BrowserUpdate3885075894 Firefox/3.6.28

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The auto-update system does not require you to drag the app into the applications folder and replace the old one. It should do that one its own.

For instructions on how to update, this article should help: https://support.mozilla.org/en-US/kb/update-firefox-latest-version

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No matter what I do the old version, 3.6.28 remains. I've downloaded the new version 6 (six) times and I have nothing to show for it. I've tried doing it your way (not dragging the icon to the App folder) and I have also dragged it over per the instructions that fill my screen after the download. I have the proof that it actually downloaded on my download manager but when I go to "Applications, the old version is still there. I'm running Apple 10.6.8 (Snow Leopard). Is there anything else I can do or do I just give up and switch the CHROME?

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I want to make sure you're using the auto-update system, because that's the safest most reliable way to go, and it shouldn't appear in the download manager, so I lets make sure you're doing it right.
This is a screencast I made a couple of years ago. It refers to 3.5 and 3.6, but the steps are still the same: http://ilias.ca/screencasts/ISUHD45.mov

If that doesn't work, then maybe your Snow Leopard account doesn't have permission to update applications?

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Chosen Solution

You may have a user agent that is corrupted and that identifies you as Firefox/3.6.28

  • Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.28) Gecko/20120306 BrowserUpdate3885075894 Firefox/3.6.28

See: