Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ff bookmarks all gone today. Android gingerbread.

  • 9 replies
  • 1 has this problem
  • 31 views
  • Last reply by mluna

more options

Had about 30 complex bookmarks yesterday. All are gone today. Only 4 firefox bookmarks there now. Android gingerbread system.

All Replies (9)

more options

What do you mean with "complex bookmarks"?

Are you using Sync?

more options

Complexx means about 40 bookmarks. Some with about 60 charaacters of a list of about 20 fields. Did firefox just update today or yesterday?

more options

Sorry I forgot to tell you I do not use sync. My other computer has hundreds of bookmarks. Do not want all that in my phone.

more options

Hi,

I'm sorry you are having this problem with Firefox for Android. There wasn't a software update today or yesterday. Did you add all the bookmarks yesterday? Or you've been adding them and then suddenly today they aren't there?

The only way to remove bookmarks is one at a time, so if you can think of anything unusual that might have happened, so we can try to reproduce this problem, that would be very helpful. Can you also tell me what phone make/model you are using? Again, I apologize for this issue.

Regards, Michelle

more options

My phone is motorola atrix. I have been adding the bookmarks there gradually since last december. I am on ff 14. J.

more options

Hi,

Thanks for this additional info, are you using the release version or the beta?

-Michelle

more options

How should I know? It just says 14.0 on the ff app. J

more options

I would never use a beta version on purpose.

more options

Hi John,

I'm sorry for the long delay in replying. I have discussed your issue with QA and the loss of bookmarks could have been caused by clearing data in your Android settings for Firefox. If you went into Settings > manage applications > Firefox in your android menu and then cleared that data, it could remove your bookmarks. I will be sure to document this issue.

Thanks, Michelle