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Firefox crashes and won't restart

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Whenever i use firefox it will run for a few minutes then it will crash and send me to the crasdh reporter. but when I go to restart it it will just send me back to the crash reporter. If it's any help it runs fine in safe mode

Whenever i use firefox it will run for a few minutes then it will crash and send me to the crasdh reporter. but when I go to restart it it will just send me back to the crash reporter. If it's any help it runs fine in safe mode

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Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Michael Verdi
  • Administrator
  • Moderator
128 solutions 852 answers

If it doesn't crash in safe mode, it's probably due to an add-on. You can troubleshoot this to narrow down the source with the instructions in this article - Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems or you can try the Firefox reset - Refresh Firefox - reset add-ons and settings

If it doesn't crash in safe mode, it's probably due to an add-on. You can troubleshoot this to narrow down the source with the instructions in this article - [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] or you can try the Firefox reset - [[Reset Firefox – easily fix most problems]]
John99
  • Top 25 Contributor
  • Moderator
731 solutions 10029 answers

Hi reidroshdy,

Sorry you are having problems. The fact Firefox works in Safe Mode is usefull to know. That points to it working because of one of the changes safe mode makes: that includes disabling add-ons and turning off hardware acceleration.

Try with hardware accelleration off and add the extensions back one by one (or half/quarter at a time if you have a few) untill you find which one is the problem.

Note you may wish to update your plugins, but take care Flash and Realplayer could be problematic.

Hi reidroshdy, Sorry you are having problems. The fact Firefox works in Safe Mode is usefull to know. That points to it working because of one of the changes safe mode makes: that includes disabling add-ons and turning off hardware acceleration. * see [[Troubleshoot Firefox issues using Safe Mode]] * and [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] ** especially [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems#w_turn-off-hardware-acceleration]]'''_turn-off-hardware-acceleration ''' Try with hardware accelleration off and add the extensions back one by one (or half/quarter at a time if you have a few) untill you find which one is the problem. Note you may wish to update your plugins, but take care Flash and Realplayer could be problematic.