Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i Lost my bookmarks, saved passwords etc while i do trouble shooting informations and made reset how recover it?

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

more options

I lost my bookmarks, saved passwords etc while doing trouble shooting information and made reset and it asks import form any browsers i clicked cancel.please help me how to recover my old bookmarks and saved passwords?

I lost my bookmarks, saved passwords etc while doing trouble shooting information and made reset and it asks import form any browsers i clicked cancel.please help me how to recover my old bookmarks and saved passwords?

All Replies (2)

more options

Hi,

You can try to start the Firefox Profile Manager and choose the *.default profile. Hopefully the bookmarks, history and passwords will be back. You can also check in the other profiles by exiting the currently started Firefox and starting another, or you can also try to start all the profiles one by one by using firefox.exe -p -no-remote.

As a precaution you may want to take a backup of all the profiles: Type %appdata% in the Run box (Windows key + R), open Mozilla\Firefox and copy the Profiles folder.

Backing up information

Recovering Information

more options

Did you uninstall Firefox because you will only get the import wizard if there is no profile.ini file found with profiles in it?