Recent answers to Reset sync now unable to loginhttps://support.mozilla.org/en-US/questions/9313692012-08-04T22:29:11-07:00same problem here...SYNC DATA FORM DOESN'T RECOGNISE MY ACCOUNT AFTER RESETING SYNC OPTION!
BUT...
i2012-08-04T22:29:11-07:00yce_marvelhttps://support.mozilla.org/en-US/questions/931369#answer-357994<p>same problem here...SYNC DATA FORM DOESN'T RECOGNISE MY ACCOUNT AFTER RESETING SYNC OPTION!
</p><p>BUT...
</p><p>i have made the same profile with the identical personal data and i have realised that the infromation was not longer available, so the sync took them as unsed...that is a good point to make me believe that the reset is doing a fine job to erase everything...only disabling device don't erase...which leads to re-enter into the sync's id without the advertise of wrong id or password...
</p><p>i have also did a sync with another computer by the key...and everything turned fine with the fact that the bookmarks were not having their icons only after clicking one by one...
</p><p>because i am so tempted to switch to chrome i dare a more &amp; deep personal comparison for the first time, but understanding this issue, it stil make firefox be the best managable internet browser...
</p><p>ps: sorry for misunderstanding!
</p>I am able to now synch both machines, I did this by adding the new machine's code as a newly added m2012-07-27T14:11:08-07:00MsAngelhttps://support.mozilla.org/en-US/questions/931369#answer-355817<p>I am able to now synch both machines, I did this by adding the new machine's code as a newly added machine and the synch works fine on all (both) machines BUT if I encounter a problem and need to log in to <a href="https://account.services.mozilla.com/" rel="nofollow">https://account.services.mozilla.com/</a> then I have no idea what I will do.
</p><p>So in short the Sync still does as it should but the server refuses to recognise the account. A bit weird when behind the server login script It works just fine.
</p><p>The issue is NOT solved, I cannot login to the server.
</p>Try to check the some about:sync pages via the location bar: about:about -> about:sync-log
2012-07-27T13:48:23-07:00cor-elhttps://support.mozilla.org/en-US/questions/931369#answer-355813<p>Try to check the some about:sync pages via the location bar: about:about -&gt; about:sync-log
</p>I too am having this problem. Additionally, I cannot log into help here either on the other browser.2012-07-27T13:10:15-07:00magnoliasouthhttps://support.mozilla.org/en-US/questions/931369#answer-355806<p>I too am having this problem. Additionally, I cannot log into help here either on the other browser.
</p><p>When I set it up, I entered everything correct, more than once and all I would get is "Incorrect account name or password".
</p><p>It did that a thousand times and the passwords were absolutely correct. I have a switch and I just copied and pasted them into a txt file which I saved in Dropbox. On the 2nd computer, I opened Dropbox and pasted it in.
</p><p>So! That means something else is wrong.
</p><p>One thing worth noting is that it appeared to begin synching some things. My theme was synced and it began doing something with Adblock then all stopped and it says I don't exist.
</p><p>Very frustrating. Chrome is a smooth sync but I don't want Chrome. I want Firefox.
</p><p>Please help!
</p>Unable to log in even on an independant machine. It's a server side problem. https://account.service2012-07-03T18:03:29-07:00MsAngelhttps://support.mozilla.org/en-US/questions/931369#answer-349464<p>Unable to log in even on an independant machine. It's a server side problem. <a href="https://account.services.mozilla.com/" rel="nofollow">https://account.services.mozilla.com/</a>
</p><pre>Any ideas how I contact someone to try and do a reset there?
</pre>Did you try to have to have a new password send to your account?
Try to clear the cookies from the M2012-07-03T14:45:55-07:00cor-elhttps://support.mozilla.org/en-US/questions/931369#answer-349424<p>Did you try to have to have a new password send to your account?
</p><p>Try to clear the cookies from the Mozilla site(s) and make sure that you aren't blocking cookies.
</p>
<hr>
<p>You can try to reset Firefox.
</p>
<ul><li><a href="https://support.mozilla.org/kb/reset-firefox-easily-fix-most-problems" rel="nofollow">https://support.mozilla.org/kb/reset-firefox-easily-fix-most-problems</a>
</li></ul>
<p>Reset creates a new profile and tries to import some settings from the old profile leaving the old profile intact.
</p>
<ul><li><a href="https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile" rel="nofollow">https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile</a>
</li></ul>Incorrect account name or password :(
I get the same thing here: https://account.services.mozil2012-07-03T14:35:37-07:00MsAngelhttps://support.mozilla.org/en-US/questions/931369#answer-349420<p>Incorrect account name or password&nbsp;:(
</p><p>I get the same thing here: <a href="https://account.services.mozilla.com/" rel="nofollow">https://account.services.mozilla.com/</a>
</p><p>How do I get the server to acknowledge the account and let me log in?
</p><p>It won't let me create a new account with the same email address and I don't use an alternative.
</p>Try to generate a new sync key: I have lost my other device
https://support.mozilla.org/kb/ive-los2012-07-03T14:12:02-07:00cor-elhttps://support.mozilla.org/en-US/questions/931369#answer-349416<p>Try to generate a new sync key: I have lost my other device
</p>
<ul><li> <a href="https://support.mozilla.org/kb/ive-lost-my-firefox-sync-account-information" rel="nofollow">https://support.mozilla.org/kb/ive-lost-my-firefox-sync-account-information</a>
</li></ul>That does not explain why I can't log into the account. Without being able to do that I cannot add t2012-07-03T13:50:24-07:00MsAngelhttps://support.mozilla.org/en-US/questions/931369#answer-349411<p>That does not explain why I can't log into the account. Without being able to do that I cannot add the new sync data.
</p>If you reset the data then a new sync key is generated and an old sync key won't work anymore.
If yo2012-07-03T13:45:01-07:00cor-elhttps://support.mozilla.org/en-US/questions/931369#answer-349408<p>If you reset the data then a new sync key is generated and an old sync key won't work anymore.<br>
If you reset the sync key then all data stored on the sync server is removed.
</p>Completed as directed.
Sign in with the recovery key : "Incorrect account name or password" x 32012-07-03T13:35:55-07:00MsAngelhttps://support.mozilla.org/en-US/questions/931369#answer-349406<p>Completed as directed.
</p><p>Sign in<strong> with</strong> the recovery key&nbsp;: "Incorrect account name or password" x 3 with same result every time.&nbsp;:(
</p><p>This is very frustrating. I did not delete the account, just reset the data.
</p>You can enter the account name (email address) and password and the Sync key.
Open "Tools > Opt2012-07-03T13:15:40-07:00cor-elhttps://support.mozilla.org/en-US/questions/931369#answer-349397<p>You can enter the account name (email address) and password and the Sync key.
</p>
<ul><li> Open "Tools &gt; Options &gt; Sync" or "Firefox &gt; Set Up Sync"
</li><li> Click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
</li><li> Click "I already have a Firefox Sync account"&nbsp;: Connect
</li><li> Click "I don't have the device with me" at the bottom to enter the account settings
</li><li> Click the "Sync Options" button at the bottom to select what to sync
</li></ul>I have the Sync key, but on the original desktop there is no " Manager".
There is only the "Set Up F2012-07-03T12:03:23-07:00MsAngelhttps://support.mozilla.org/en-US/questions/931369#answer-349386<p>I have the Sync key, but on the original desktop there is no " Manager".
</p><p>There is only the "Set Up Firefox Sync" and "Pair a Device" link in the Options &gt; Sync Tab.
</p><p>I did a reset so that should have deleted that Sync file and just left me with a bare account, but I am unable to access it.
</p><p><a href="https://account.services.mozilla.com/" rel="nofollow">https://account.services.mozilla.com/</a> give me the "We are unable to log you in" error...?
</p>Do you have a backup of the Sync (recovery) key?
You can inspect the "Sync Key" on the computer wher2012-07-03T11:06:37-07:00cor-elhttps://support.mozilla.org/en-US/questions/931369#answer-349379<p>Do you have a backup of the Sync (recovery) key?
</p><p>You can inspect the "Sync Key" on the computer where you installed Sync via "Tools &gt; Options &gt; Sync"
</p>
<ul><li> Click the "Manage Account" button to display more options
</li><li> Click on the "My Sync Key" link to backup the current sync key
</li></ul>
<p>You can find the sync password and the sync key in the password manager on the (desktop) computer where you originally created that sync account (email).
</p><p>Look for:
</p>
<ul><li> chrome://weave (Mozilla Services Password)
</li><li> chrome://weave (Mozilla Services Encryption Passphrase)
</li></ul>Now on the new pc I get a sync error but when I try to update password it tells me it's wrong ?2012-07-02T14:47:06-07:00MsAngelhttps://support.mozilla.org/en-US/questions/931369#answer-349223<p>Now on the new pc I get a sync error but when I try to update password it tells me it's wrong&nbsp;??
</p><p>I get the option to unlink the device, but is that wise?
</p><p>This is not the data I want saved.
</p>