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how do I get rid of servads.com that keeps poping up? I tried going into add ons, extentions and it was no help?

Posted

How do I get rid of servads.com that keeps popping up? I tried going into add ons, extentions and it was no help.

Chosen solution

I have just resolved this problem! It is malicious software.

I downloaded malwarebytes antimalware, updated the program, ran it and it found the problem in a few seconds. It then asks you to restart your computer and lo and behold problem solved.

I downloaded the program from download.com

P.S. my normal malware program DID NOT pick the problem up!

Read this answer in context 6

Additional System Details

This happened

Not sure how often

This started when...

Tis happens often, when I go to amazon web page, other web pages, when I turn a page.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Chris Ilias
  • Moderator
116 solutions 1065 answers

Are these separate browser windows that pop up, or ads within the webpage?
If it's a separate window, see https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-ups-not-being-blocked

This is usually a sign that you have some sort of malicious software installed. For more info, see https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Helpful Reply

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

pauldignon 1 solutions 1 answers

Chosen Solution

I have just resolved this problem! It is malicious software.

I downloaded malwarebytes antimalware, updated the program, ran it and it found the problem in a few seconds. It then asks you to restart your computer and lo and behold problem solved.

I downloaded the program from download.com

P.S. my normal malware program DID NOT pick the problem up!

Chris Ilias
  • Moderator
116 solutions 1065 answers

Congratulations!

It's always best to download Firefox from http://www.mozilla.org/ and use the auto-update system when updating Firefox.