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On Firefox 13 the new tab page boxes are blank no matter how many times I visit a website

Posted

I downloaded firefox 13 about a week ago and when I open a new tab the boxes that are supposed to display your most visited webpages don't work, if you go to your bookmark that says "Most Visited" that displays my most visited webpages fine but none of the pages show up on my new tab page. Also if I click and drag one of the websites into the boxes the website name appears but it never loads any picture for the website. If I don't click and drag the website to one of the boxes then the box is empty....there is no website, nothing. But I've gone to plenty of sites plenty amount of times and it is not showing up http://i.imgur.com/TWmAU.png --- Here's a image of what I see (to clear up any confusion)

Modified by wam19

Additional System Details

This happened

Every time Firefox opened

This started when...

Has always been this way

Installed Plug-ins

AdBlock Plus

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Norton IPS
3.0
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Norton Toolbar
2010.9.0.6
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Skype Click to Call
5.10.0.9560
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
3
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
extensions.lastAppVersion
13.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1335283988
places.history.expiration.transient_current_max_pages
104858
privacy.item.cache
true
privacy.item.downloads
false
privacy.item.formdata
false
privacy.item.history
false
privacy.item.passwords
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTX 460 SE
Vendor ID
0x10de
Device ID
0x0e23
Adapter RAM
1024
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.9610
Driver Date
2-29-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7600.16972)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 100
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 460 SE) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

dumdidadida 172 solutions 1436 answers

Hi,

Please see this.

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

The thumbnails on the about:newtab page are generated from the cache, so if the page is not in the cache or otherwise can't be rendered as a PNG image then you will get an empty box.

  • Do not use Clear Recent History to clear data like the cache and the history when you close Firefox

If there is no history then you get an about:newtab page with empty boxes.

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

Question owner

I am/was not in private browsing I can look through all of my history yet no sites appear on the new tab boxes. Also edited main post to clear up confusion that I guess some people where having with what my issue was.

Modified by wam19

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Do you at least see the URL under some of the nine boxes on the about:newtab page?

Can you drag a bookmark or history item onto one of the boxes.

Is the cache enabled and working?

You can check that on the about:cache page, via the location bar.
You can check the browser.cache.disk.enable pref on the about:config page.

Modified by cor-el

Question owner

I see no URL there are no webpages assigned to any of the boxes even though I have visited multiple sites numerous amount of times.

I can drag a bookmark into a box, but I want it to show my most visited webpages not my bookmarks :\

The browser.cache.disk.enable is true

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

So the page works if you drag a bookmark or history item to one of the boxes, but doesn't work directly for visited websites?

That would imply that the history isn't working properly.

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can also try to repair the places database with this extension:

Helpful Reply

I tried starting it in safe mode and it still wasn't working so I reset firefox back to default everything and the new tab page seems to work now.

stitchlady 0 solutions 2 answers

I have the same problem with Firefox 14.0 - the boxes showed a URL name but no picture. I reset Firefox but it didn't correct the problem.

dumdidadida 172 solutions 1436 answers

Due to privacy concerns, there are minor changes in the way thumbnails are stored/displayed as of Firefox 14.0.1 . Please see this (comment 41).

stitchlady 0 solutions 2 answers

I'm also having problems with my blog - same problems I had with IE - I'm logged in but don't see menu choices to make a new post, or edit current ones. Looks like Firefox 14.0 is causing a lot of problems. Can I go back to the previous version - it worked perfectly!

dumdidadida 172 solutions 1436 answers

Hi stitchlady,

You can consider the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information.

(To revert to the previous profile you were using, close the new profile, start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be).

Managing profiles

Profiles Howto

You can also start a new thread as it would help to provide more specific details.