Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Youtube won't work in Firefox, works with Chrome


It began yesterday, after I updated Firefox to 13.0.1. I've restarted my computer and I've run Firefox in safe mode. Nothing makes a dent.

When I try to play a video, rather than it playing after I click it, I just see the rectangle of the video with the "play" icon in the middle. If I click it, it says "An error occurred. Please try again later."

I just tried YouTube in Chrome and it goes perfectly.

Additional System Details

Sites Affected



  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Swarnava Sengupta 482 solutions 3134 answers

Yes we are having some issue with Flash player. See: