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Firefox keeps running import wizard on Mac OSX Lion and won't save ad-ons or history

Posted

I'm running the latest OSX 10.7.4 Lion on a 27" iMac. Every time I close/end my firefox session and attempt to open firefox again (say after logging out, shut down, restart computer, etc. ), Firefox will NOT remember any history, settings, add-ons, bookmarks, etc.

On top of that every single time (at least 100+ tests) I start a new session, the import wizard runs and ask me to import settings but I've already done that a million times.


Here are my specs:

OS: Mac OSX Lion 10.7.4 Model: iMac 27" Mid 2011

Browser Version: 13.0.1 Plugins/Add-ons: None *they never show up again after I quit*

I'm running the latest OSX 10.7.4 Lion on a 27" iMac. Every time I close/end my firefox session and attempt to open firefox again (say after logging out, shut down, restart computer, etc. ), Firefox will NOT remember any history, settings, add-ons, bookmarks, etc. On top of that every single time (at least 100+ tests) I start a new session, the import wizard runs and ask me to import settings but I've already done that a million times. ------------------------------------------------------------- Here are my specs: OS: Mac OSX Lion 10.7.4 Model: iMac 27" Mid 2011 '''Browser Version: 13.0.1 ''' Plugins/Add-ons: None *they never show up again after I quit*

Additional System Details

This happened

Every time Firefox opened

This started when...

I first downloaded 13.0.1

Installed Plug-ins

None

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adobe Acrobat - Create PDF
1.0
false
web2pdfextension@web2pdf.adobedotcom
DivX Plus Web Player HTML5 <video>
2.1.2.145
false
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
870400
browser.places.smartBookmarksVersion
3
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
extensions.lastAppVersion
13.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Vendor ID
0x1002
Device ID
0x6740
WebGL Renderer
ATI Technologies Inc. -- ATI Radeon HD 6770M OpenGL Engine -- 2.1 ATI-7.18.18
GPU Accelerated Windows
1/1 OpenGL
AzureBackend
quartz
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
17777 solutions 160821 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

Create a new profile as a test to check if your current profile is causing the problems. See "Basic Troubleshooting: Make a new profile": *https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems. If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files. See: *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

I tried all of the above and none worked.

See attached screenshots

I made a new profile over and over again. I was prompted multiple times with that wizard set up.

3. I have no extensions or add ons installed. All the plugins are up to date

I tried all of the above and none worked. See attached screenshots I made a new profile over and over again. I was prompted multiple times with that wizard set up. 3. I have no extensions or add ons installed. All the plugins are up to date
cor-el
  • Top 10 Contributor
  • Moderator
17777 solutions 160821 answers

You get the import wizard on startup if the isn't a profiles.ini file and a default profile.

Do you see any file(s) in the designated location for the profile(s)?

You can try to delete the current profiles.ini file to force Firefox to create a new profile.

See also:

You get the import wizard on startup if the isn't a profiles.ini file and a default profile. *http://kb.mozillazine.org/profiles.ini_file Do you see any file(s) in the designated location for the profile(s)? *http://kb.mozillazine.org/Profile_folder_-_Firefox You can try to delete the current profiles.ini file to force Firefox to create a new profile. See also: *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

Tried both resources and no profiles exist

Tried both resources and no profiles exist
cor-el
  • Top 10 Contributor
  • Moderator
17777 solutions 160821 answers

Where do you end up if you use this button?

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
Where do you end up if you use this button? *Help > Troubleshooting Information > Profile Directory: Open Containing Folder

Question owner

See attached

See attached
cor-el
  • Top 10 Contributor
  • Moderator
17777 solutions 160821 answers

Helpful Reply

That looks like an impressive list of profiles that have been created recently.

Isn't there a profiles.ini file in the Firefox/Profiles folder that shows in the first screenshot?

  • /Users/<user>/Library/Application Support/Firefox/Profiles

Try to move the entire Firefox folder to the Trash to see if that helps to create and keep one default profile.

You may want to save some data if you are still able to locate useful data in one of the profiles.

That looks like an impressive list of profiles that have been created recently. Isn't there a profiles.ini file in the Firefox/Profiles folder that shows in the first screenshot? */Users/&lt;user&gt;/Library/Application Support/Firefox/Profiles Try to move the entire Firefox folder to the Trash to see if that helps to create and keep one default profile. You may want to save some data if you are still able to locate useful data in one of the profiles. *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile

Modified by cor-el