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the contents of some received messages with gmail are not displayed ("blank" message)

Posted

the contents of some received messages with gmail are displayed as a "blank" message.

if i use SHOW ORIGINAL from gmail, it opens ok all the mail coded in multiparts.

if i open it with IE, it opens ok, with text & embedded images

i restarted firefox with all addins disabled, and the same problem, the msg is displayed as an empty msg.

tks in advance

the contents of some received messages with gmail are displayed as a "blank" message. if i use SHOW ORIGINAL from gmail, it opens ok all the mail coded in multiparts. if i open it with IE, it opens ok, with text & embedded images i restarted firefox with all addins disabled, and the same problem, the msg is displayed as an empty msg. tks in advance

Modified by rh00667

Additional System Details

Sites Affected

http://gmail.com

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Java Quick Starter
1.0
false
jqs@sun.com
pdfforge Toolbar
5.9
false
pdfforge@mybrowserbar.com
Skype Click to Call
5.9.0.9216
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Widgi Toolbar Platform
5.9
false
wtxpcom@mybrowserbar.com
YouTube Downloader Toolbar
5.9
false
youtubedownloader@mybrowserbar.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
0
browser.cache.disk.smart_size.enabled
false
browser.cache.disk.smart_size.first_run
false
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.history_expire_days_min
90
browser.places.smartBookmarksVersion
3
browser.startup.homepage
http://jira.esrf.fr:8080/jira|http://wiki/id08|http://wiki/soft_group/index.php/Main_Page|http://www.esrf.fr/|http://cal…
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
browser.tabs.tabMaxWidth
250
browser.tabs.tabMinWidth
100
browser.tabs.warnOnClose
false
dom.max_script_run_time
1800
extensions.lastAppVersion
13.0.1
font.name.serif.x-western
Arial
gfx.blacklist.suggested-driver-version
6.14.10.4926
keyword.URL
http://fr.search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=937811&p=
network.cookie.prefsMigrated
true
network.http.spdy.enabled
false
places.database.lastMaintenance
1340607334
places.history.enabled
false
places.history.expiration.transient_current_max_pages
66849
places.history.expiration.transient_optimal_database_size
106957536
places.last_vacuum
1309260511
print.print_printer
\\wprinters\s03ext7b2w
print.printer_PDFCreator.print_bgcolor
false
print.printer_PDFCreator.print_bgimages
false
print.printer_PDFCreator.print_command
print.printer_PDFCreator.print_downloadfonts
false
print.printer_PDFCreator.print_edge_bottom
0
print.printer_PDFCreator.print_edge_left
0
print.printer_PDFCreator.print_edge_right
0
print.printer_PDFCreator.print_edge_top
0
print.printer_PDFCreator.print_evenpages
true
print.printer_PDFCreator.print_footercenter
print.printer_PDFCreator.print_footerleft
&PT
print.printer_PDFCreator.print_footerright
&D
print.printer_PDFCreator.print_headercenter
print.printer_PDFCreator.print_headerleft
&T
print.printer_PDFCreator.print_headerright
&U
print.printer_PDFCreator.print_in_color
true
print.printer_PDFCreator.print_margin_bottom
0.5
print.printer_PDFCreator.print_margin_left
0.5
print.printer_PDFCreator.print_margin_right
0.5
print.printer_PDFCreator.print_margin_top
0.5
print.printer_PDFCreator.print_oddpages
true
print.printer_PDFCreator.print_orientation
0
print.printer_PDFCreator.print_page_delay
50
print.printer_PDFCreator.print_pagedelay
500
print.printer_PDFCreator.print_paper_data
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print.printer_PDFCreator.print_paper_height
11.00
print.printer_PDFCreator.print_paper_size_type
0
print.printer_PDFCreator.print_paper_size_unit
1
print.printer_PDFCreator.print_paper_width
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print.printer_PDFCreator.print_reversed
false
print.printer_PDFCreator.print_scaling
0.90
print.printer_PDFCreator.print_shrink_to_fit
false
print.printer_PDFCreator.print_to_file
false
print.printer_PDFCreator.print_unwriteable_margin_bottom
0
print.printer_PDFCreator.print_unwriteable_margin_left
0
print.printer_PDFCreator.print_unwriteable_margin_right
0
print.printer_PDFCreator.print_unwriteable_margin_top
0
print.printer_\\wprinters\s03ext7b2w.print_bgcolor
false
print.printer_\\wprinters\s03ext7b2w.print_bgimages
false
print.printer_\\wprinters\s03ext7b2w.print_command
print.printer_\\wprinters\s03ext7b2w.print_downloadfonts
false
print.printer_\\wprinters\s03ext7b2w.print_edge_bottom
0
print.printer_\\wprinters\s03ext7b2w.print_edge_left
0
print.printer_\\wprinters\s03ext7b2w.print_edge_right
0
print.printer_\\wprinters\s03ext7b2w.print_edge_top
0
print.printer_\\wprinters\s03ext7b2w.print_evenpages
true
print.printer_\\wprinters\s03ext7b2w.print_footercenter
print.printer_\\wprinters\s03ext7b2w.print_footerleft
&PT
print.printer_\\wprinters\s03ext7b2w.print_footerright
&D
print.printer_\\wprinters\s03ext7b2w.print_headercenter
print.printer_\\wprinters\s03ext7b2w.print_headerleft
&T
print.printer_\\wprinters\s03ext7b2w.print_headerright
&U
print.printer_\\wprinters\s03ext7b2w.print_in_color
true
print.printer_\\wprinters\s03ext7b2w.print_margin_bottom
0.5
print.printer_\\wprinters\s03ext7b2w.print_margin_left
0.5
print.printer_\\wprinters\s03ext7b2w.print_margin_right
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print.printer_\\wprinters\s03ext7b2w.print_margin_top
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print.printer_\\wprinters\s03ext7b2w.print_oddpages
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9
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11.00
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0
print.printer_\\wprinters\s03ext7b2w.print_paper_size_unit
1
print.printer_\\wprinters\s03ext7b2w.print_paper_width
8.50
print.printer_\\wprinters\s03ext7b2w.print_reversed
false
print.printer_\\wprinters\s03ext7b2w.print_scaling
1.25
print.printer_\\wprinters\s03ext7b2w.print_shrink_to_fit
false
print.printer_\\wprinters\s03ext7b2w.print_to_file
false
print.printer_\\wprinters\s03ext7b2w.print_unwriteable_margin_bottom
0
print.printer_\\wprinters\s03ext7b2w.print_unwriteable_margin_left
0
print.printer_\\wprinters\s03ext7b2w.print_unwriteable_margin_right
0
print.printer_\\wprinters\s03ext7b2w.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.offlineApps
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.disable_button.openCertManager
false
security.enable_java
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) 82945G Express Chipset Family
Vendor ID
0x8086
Device ID
0x2772
Adapter RAM
Unknown
Adapter Drivers
ialmrnt5
Driver Version
6.14.10.4396
Driver Date
9-20-2005
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.4926 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.4926 or newer.
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

dumdidadida 155 solutions 1440 answers

Hi,

Please check if this happens in a new profile. If the new profile is okay, you can Reset Firefox on the old (previous) profile via Help (Alt + H) > Troubleshooting Information.

Hi, Please check if this happens in a [https://support.mozilla.org/en-US/kb/Managing-profiles new profile]. If the new profile is okay, you can [https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox] on the old (previous) profile via '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information'''.

Question owner

hi, tks for the reply! but nothing ... :-( - i created a new profile (the same problem) - i reset de firefox (the same) - i restarted in save mode without extensions (the same)

in my first post i forgot to note this: - i receive a emal which has text & embebed images, but it appears EMPTY - see the snapshot - it appears a clip, if you put the mouse over it, it reports 3 pics with the name ATT0.... - these pics are NOT shown, and nothing if i double click over it

BUT if i forward it in the forward appears ALL, the 3 embebeded pics and the text

with IE there is NO problem

tks in advance

hi, tks for the reply! but nothing ... :-( - i created a new profile (the same problem) - i reset de firefox (the same) - i restarted in save mode without extensions (the same) in my first post i forgot to note this: - i receive a emal which has text & embebed images, but it appears EMPTY - see the snapshot - it appears a clip, if you put the mouse over it, it reports 3 pics with the name ATT0.... - these pics are NOT shown, and nothing if i double click over it BUT if i forward it in the forward appears ALL, the 3 embebeded pics and the text with IE there is NO problem tks in advance
dumdidadida 155 solutions 1440 answers

Is this an isolated incident or is it happening all around?? Depending on the sender, embedded links, etc. additional context sensitive menus may appear.

Is this an isolated incident or is it happening all around?? Depending on the sender, embedded links, etc. additional context sensitive menus may appear.
TTLucian 0 solutions 14 answers

I can confirm. I have this problem too. I can't see nothing in the message and if I hit reply or forward, the message appears ok (pictures and all). I also tried safe mode and new profile with no luck.

I can confirm. I have this problem too. I can't see nothing in the message and if I hit reply or forward, the message appears ok (pictures and all). I also tried safe mode and new profile with no luck.

Modified by TTLucian

dumdidadida 155 solutions 1440 answers

Please also see this. The Gmail support may also have helpful information.

Please also see [https://support.google.com/mail/bin/answer.py?hl=en&answer=8833 this]. The [https://support.google.com/mail/?hl=en Gmail support] may also have helpful information.
TTLucian 0 solutions 14 answers

It's not a Gmail issue and it has nothing to do with Gmail disabling images to protect from unknown senders. The message loads without issue in IE, Chrome and Opera. I also tried on a different computer and the problem is the same. The images show Firefox and Opera, same message.

It's not a Gmail issue and it has nothing to do with Gmail disabling images to protect from unknown senders. The message loads without issue in IE, Chrome and Opera. I also tried on a different computer and the problem is the same. The images show Firefox and Opera, same message.
dumdidadida 155 solutions 1440 answers

Have you tried the inner scroll bar?? Firefox seems to have much more content.

Have you tried the inner scroll bar?? Firefox seems to have much more content.
TTLucian 0 solutions 14 answers

OMG!!! That's the Reply message.As I've said, if I hit the reply or forward buttons, the content shows up in the compose message frame. The original message doesn't show any content except for those blue vertical lines. Look more closely at the picture!

OMG!!! That's the Reply message.As I've said, if I hit the reply or forward buttons, the content shows up in the compose message frame. The original message doesn't show any content except for those blue vertical lines. Look more closely at the picture!
dumdidadida 155 solutions 1440 answers

Really sorry about that overlook. Is it with inline images or is it happening on linked images?? Both types seem to work. Inline images appear automatically and linked images either appear automatically depending on the contact settings or after clicking Display images below. One of the working suggestions seems to be to disable Always use HTTPS in Gmail, though personally that's not my setting and I wouldn't recommend that. Can you please try to CC a mail to yourself from Gmail (i.e. send to the same address as the signed in address); in the compose page, using insert (insert icon) you can attach both inline and linked image types. The mail would usually come immediately.

Really sorry about that overlook. Is it with inline images or is it happening on linked images?? Both types seem to work. Inline images appear automatically and linked images either appear automatically depending on the contact settings or after clicking '''Display images below'''. One of the [http://productforums.google.com/forum/#!topic/gmail/7hm2Wq_cdqU working suggestions] seems to be to disable Always use HTTPS in Gmail, though personally that's not my setting and I wouldn't recommend that. Can you please try to CC a mail to yourself from Gmail (i.e. send to the same address as the signed in address); in the compose page, using insert (insert icon) you can attach both inline and linked image types. The mail would usually come immediately.

Question owner

hi All, tks for your comments. sorry by delay. please note the following:

1- if i use the standard view of gmail, i have the problem in the msg received, BUT NOT in the reply or forward it. this was already clear, the same for TTLucian

2- if i use the basic html view there is NO PROBLEM. the received msg is COMPLETE without problem.

3- in both cases i opened the source pace of the firefox (tools -> web developer -> page Source) (ctrl-U)

4- then i searched some text string which is NOT seen in the standard view (bad view), but is seen in the basic html view (good view)

5- this string DOESN'T appears in one source, but of course appears in the other

6- so, now, i'm not complete clear, if the info received from gmail is complete and filtered (corrupted) by firefox, OR gmail is sending a partial or corrupted stream in basis of some information sent by firefox during the request ????

7- maybe gmail takes wronly this info, and filter some types of frames, thinking that can't be processed by the browser ??????????

tks a lot for your comments & criteria my best

hi All, tks for your comments. sorry by delay. please note the following: 1- if i use the standard view of gmail, i have the problem in the msg received, BUT NOT in the reply or forward it. this was already clear, the same for TTLucian 2- if i use the basic html view there is NO PROBLEM. the received msg is COMPLETE without problem. 3- in both cases i opened the source pace of the firefox (tools -> web developer -> page Source) (ctrl-U) 4- then i searched some text string which is NOT seen in the standard view (bad view), but is seen in the basic html view (good view) 5- this string DOESN'T appears in one source, but of course appears in the other 6- so, now, i'm not complete clear, if the info received from gmail is complete and filtered (corrupted) by firefox, OR gmail is sending a partial or corrupted stream in basis of some information sent by firefox during the request ???? 7- maybe gmail takes wronly this info, and filter some types of frames, thinking that can't be processed by the browser ?????????? tks a lot for your comments & criteria my best

Question owner

- i don't know how can i sniff the input stream from gmail, because the connection is secure (https).

- is there some debug option in firefox where i can see the stream in in clear text?

my best

- i don't know how can i sniff the input stream from gmail, because the connection is secure (https). - is there some debug option in firefox where i can see the stream in in clear text? my best

Modified by rh00667

dumdidadida 155 solutions 1440 answers

Helpful Reply

You can try the inbuilt Web Console. Clicking on the GET, POST links would provide more info.

You can try the inbuilt [https://developer.mozilla.org/en/Using_the_Web_Console Web Console]. Clicking on the GET, POST links would provide more info.

Question owner

wow, dumdidadida, tks a lot! it seems very nice (i didn't know about this). i will play with it and try to understand the problem. i will come back .... my best

wow, dumdidadida, tks a lot! it seems very nice (i didn't know about this). i will play with it and try to understand the problem. i will come back .... my best

Modified by rh00667

dumdidadida 155 solutions 1440 answers

No problem :)

No problem :)