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fb apps not loading

Posted

My game apps (cityville, bejeweled blitz, mesogames etc) in FB are not loading, I think it has to do with the adobe flash. It has been updated, cache cleared, everything. I then tried chrome and safari and games work in those. I want to use firefox i do not like chrome or safari and especially not IE.

Nothing has changed on my computer. I use windows 7 on a laptop.

Chosen solution

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 13 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html


Please tell us if this helped!

Read this answer in context 2

Additional System Details

This happened

Every time Firefox opened

This started when...

today

Installed Plug-ins

Adblock Plus2.0.3true{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Dictionary.com Toolbar3.15.2.100013truetoolbar@ask.com DoNotTrackPlus2.2.1.611truedonottrackplus@abine.com Flash and Video Download1.11true{bee6eb20-01e0-ebd1-da83-080329fb9a3a} Flash Game Maximizer1.3.6true{258735dc-6743-4805-95fc-f95941fffdad} Google Disconnect2.4.0truegoogle@disconnect.meTimeLineRemove.Com0.9truejid0-YxzrUsJ0WOiOaU89TngAzLcIs18@jetpackTwitter Disconnect2.1.0truetwitter@disconnect.meYahoo! Toolbar2.4.8.20120412011105true{635abd67-4fe9-1b23-4f01-e679fa7484c1}Gamers Unite! Snag Bar1.300.426false{afe43e80-0abc-4df2-81a0-3fe44b74abe8}RealPlayer Browser Record Plugin15.0.4false{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Dictionary.com Toolbar
3.15.2.100013
true
toolbar@ask.com
DoNotTrackPlus
2.2.1.611
true
donottrackplus@abine.com
Flash and Video Download
1.11
true
{bee6eb20-01e0-ebd1-da83-080329fb9a3a}
Flash Game Maximizer
1.3.6
true
{258735dc-6743-4805-95fc-f95941fffdad}
Google Disconnect
2.4.0
true
google@disconnect.me
TimeLineRemove.Com
0.9
true
jid0-YxzrUsJ0WOiOaU89TngAzLcIs18@jetpack
Twitter Disconnect
2.1.0
true
twitter@disconnect.me
Yahoo! Toolbar
2.4.8.20120412011105
true
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
Gamers Unite! Snag Bar
1.300.426
false
{afe43e80-0abc-4df2-81a0-3fe44b74abe8}
RealPlayer Browser Record Plugin
15.0.4
false
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
3
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
extensions.lastAppVersion
13.0.1
gfx.direct3d.prefer_10_1
true
keyword.URL
http://ws.infospace.com/gamers_tbar/ws/redir?_iceUrl=true&user_id=73216553&tool_id=62781&qkw=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1340112485
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1322431412
print.print_printer
Microsoft XPS Document Writer
print.printer_Broderbund_PDF_Converter.print_bgcolor
false
print.printer_Broderbund_PDF_Converter.print_bgimages
false
print.printer_Broderbund_PDF_Converter.print_command
print.printer_Broderbund_PDF_Converter.print_downloadfonts
false
print.printer_Broderbund_PDF_Converter.print_edge_bottom
0
print.printer_Broderbund_PDF_Converter.print_edge_left
0
print.printer_Broderbund_PDF_Converter.print_edge_right
0
print.printer_Broderbund_PDF_Converter.print_edge_top
0
print.printer_Broderbund_PDF_Converter.print_evenpages
true
print.printer_Broderbund_PDF_Converter.print_footercenter
print.printer_Broderbund_PDF_Converter.print_footerleft
&PT
print.printer_Broderbund_PDF_Converter.print_footerright
&D
print.printer_Broderbund_PDF_Converter.print_headercenter
print.printer_Broderbund_PDF_Converter.print_headerleft
&T
print.printer_Broderbund_PDF_Converter.print_headerright
&U
print.printer_Broderbund_PDF_Converter.print_in_color
true
print.printer_Broderbund_PDF_Converter.print_margin_bottom
0.5
print.printer_Broderbund_PDF_Converter.print_margin_left
0.5
print.printer_Broderbund_PDF_Converter.print_margin_right
0.5
print.printer_Broderbund_PDF_Converter.print_margin_top
0.5
print.printer_Broderbund_PDF_Converter.print_oddpages
true
print.printer_Broderbund_PDF_Converter.print_orientation
1
print.printer_Broderbund_PDF_Converter.print_pagedelay
500
print.printer_Broderbund_PDF_Converter.print_paper_data
1
print.printer_Broderbund_PDF_Converter.print_paper_height
11.00
print.printer_Broderbund_PDF_Converter.print_paper_size_type
0
print.printer_Broderbund_PDF_Converter.print_paper_size_unit
0
print.printer_Broderbund_PDF_Converter.print_paper_width
8.50
print.printer_Broderbund_PDF_Converter.print_reversed
false
print.printer_Broderbund_PDF_Converter.print_scaling
1.00
print.printer_Broderbund_PDF_Converter.print_shrink_to_fit
true
print.printer_Broderbund_PDF_Converter.print_to_file
false
print.printer_Broderbund_PDF_Converter.print_unwriteable_margin_bottom
0
print.printer_Broderbund_PDF_Converter.print_unwriteable_margin_left
0
print.printer_Broderbund_PDF_Converter.print_unwriteable_margin_right
0
print.printer_Broderbund_PDF_Converter.print_unwriteable_margin_top
0
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_bgcolor
false
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_bgimages
false
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_command
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_downloadfonts
false
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_edge_bottom
0
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_edge_left
0
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_edge_right
0
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_edge_top
0
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_evenpages
true
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_footercenter
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_footerleft
&PT
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_footerright
&D
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_headercenter
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_headerleft
&T
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_headerright
&U
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_in_color
true
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_margin_bottom
0.5
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_margin_left
0.5
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_margin_right
0.5
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_margin_top
0.5
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_oddpages
true
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_orientation
0
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_pagedelay
500
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_paper_data
1
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_paper_height
11.00
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_paper_size_type
0
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_paper_size_unit
0
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_paper_width
8.50
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_reversed
false
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_scaling
1.00
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_shrink_to_fit
true
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_to_file
false
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_unwriteable_margin_bottom
0
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_unwriteable_margin_left
0
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_unwriteable_margin_right
0
print.printer_HP3530_(HP_Color_LaserJet_CM3530_MFP).print_unwriteable_margin_top
0
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
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print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
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print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
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print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
4
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GT 425M
Vendor ID
0x10de
Device ID
0x0df0
Adapter RAM
2048
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.5981
Driver Date
9-26-2010
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GT 425M ) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

Tobbi
  • Moderator
67 solutions 450 answers

Chosen Solution

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 13 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html


Please tell us if this helped!

Helpful Reply

THANK YOU! I did the first suggestion with the real player disabling the web something and they now work! THANK YOU so much!