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Flash movies still don't load with Firefox 13.0.1

Posted

Flash movies will not play even after upgrading to Firefox 13.0.1

Chosen solution

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 13 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html


Please tell us if this helped!

Read this answer in context 1

Additional System Details

Installed Plug-ins

Flash 11.3.300.257

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
AVG Security Toolbar
11.1.0.7
true
avg@toolbar
Garmin Communicator
3.0.1
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Web Developer
1.1.9
true
{c45c406e-ab73-11d8-be73-000a95be3b12}
Widevine Media Transformer Plugin
5.0.0.4679
true
widevinemediatransformer@widevine
AVG Safe Search
12.0.0.1912
false
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
Free Download Manager plugin
1.3.4
false
fdm_ffext@freedownloadmanager.org
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
RealPlayer Browser Record Plugin
15.0.4
false
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
1
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
3
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.apscomiami.com/
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
browser.tabs.warnOnClose
false
dom.max_script_run_time
1800
extensions.lastAppVersion
13.0.1
font.internaluseonly.changed
false
font.name.serif.x-western
Arial
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
gfx.blacklist.direct2d
3
gfx.blacklist.layers.direct3d10
3
gfx.blacklist.layers.direct3d10-1
3
gfx.blacklist.layers.direct3d9
3
gfx.blacklist.layers.opengl
3
gfx.blacklist.webgl.angle
3
gfx.blacklist.webgl.msaa
3
gfx.blacklist.webgl.opengl
3
keyword.URL
http://isearch.avg.com/search?cid=%7B1134b413-e78b-48cd-a5cc-252b61a508ce%7D&mid=9d48eba3158731b90803f1c6b4a6f3ec-29dc82…
network.cookie.prefsMigrated
true
network.http.proxy.version
1.0
places.database.lastMaintenance
1339685125
places.history.expiration.transient_current_max_pages
86288
places.history.expiration.transient_optimal_database_size
138059448
places.last_vacuum
1298912589
plugin.disable_full_page_plugin_for_types
application/vnd.adobe.xfdf,application/vnd.fdf
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
Dell 2230d Laser Printer XL
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
0
print.print_unwriteable_margin_left
0
print.print_unwriteable_margin_right
0
print.print_unwriteable_margin_top
0
print.printer_Adobe_PDF.print_bgcolor
false
print.printer_Adobe_PDF.print_bgimages
false
print.printer_Adobe_PDF.print_command
print.printer_Adobe_PDF.print_downloadfonts
false
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0
print.printer_Adobe_PDF.print_edge_left
0
print.printer_Adobe_PDF.print_edge_right
0
print.printer_Adobe_PDF.print_edge_top
0
print.printer_Adobe_PDF.print_evenpages
true
print.printer_Adobe_PDF.print_footercenter
print.printer_Adobe_PDF.print_footerleft
&PT
print.printer_Adobe_PDF.print_footerright
&D
print.printer_Adobe_PDF.print_headercenter
print.printer_Adobe_PDF.print_headerleft
&T
print.printer_Adobe_PDF.print_headerright
&U
print.printer_Adobe_PDF.print_in_color
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print.printer_Adobe_PDF.print_margin_bottom
0.5
print.printer_Adobe_PDF.print_margin_left
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print.printer_Adobe_PDF.print_margin_right
0.5
print.printer_Adobe_PDF.print_margin_top
0.5
print.printer_Adobe_PDF.print_oddpages
true
print.printer_Adobe_PDF.print_orientation
0
print.printer_Adobe_PDF.print_pagedelay
500
print.printer_Adobe_PDF.print_paper_data
1
print.printer_Adobe_PDF.print_paper_height
11.00
print.printer_Adobe_PDF.print_paper_size_type
0
print.printer_Adobe_PDF.print_paper_size_unit
0
print.printer_Adobe_PDF.print_paper_width
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print.printer_Adobe_PDF.print_reversed
false
print.printer_Adobe_PDF.print_scaling
1.00
print.printer_Adobe_PDF.print_shrink_to_fit
true
print.printer_Adobe_PDF.print_to_file
false
print.printer_Adobe_PDF.print_unwriteable_margin_bottom
0
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0
print.printer_Adobe_PDF.print_unwriteable_margin_right
0
print.printer_Adobe_PDF.print_unwriteable_margin_top
0
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_bgcolor
false
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_bgimages
false
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_command
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_downloadfonts
true
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_evenpages
true
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_footercenter
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_footerleft
&PT
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_footerright
&D
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_headercenter
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_headerleft
&T
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_headerright
&U
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_in_color
true
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_margin_bottom
0.5
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_margin_left
0.5
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_margin_right
0.5
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_margin_top
0.5
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_oddpages
true
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_orientation
0
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_pagedelay
500
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_paper_data
1
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_paper_height
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print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_paper_size
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print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_paper_size_type
0
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_paper_size_unit
0
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_paper_width
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print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_reversed
false
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_scaling
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print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_shrink_to_fit
true
print.printer_Auto_Lexmark_4039_LaserPrinter_Plus_on_NTSERVER.print_to_file
false
print.printer_Dell_2130cn_Color_Laser_PCL6.print_bgcolor
false
print.printer_Dell_2130cn_Color_Laser_PCL6.print_bgimages
false
print.printer_Dell_2130cn_Color_Laser_PCL6.print_command
print.printer_Dell_2130cn_Color_Laser_PCL6.print_downloadfonts
false
print.printer_Dell_2130cn_Color_Laser_PCL6.print_edge_bottom
0
print.printer_Dell_2130cn_Color_Laser_PCL6.print_edge_left
0
print.printer_Dell_2130cn_Color_Laser_PCL6.print_edge_right
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print.printer_Dell_2130cn_Color_Laser_PCL6.print_evenpages
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print.printer_Dell_2130cn_Color_Laser_PCL6.print_footercenter
print.printer_Dell_2130cn_Color_Laser_PCL6.print_footerleft
&PT
print.printer_Dell_2130cn_Color_Laser_PCL6.print_footerright
&D
print.printer_Dell_2130cn_Color_Laser_PCL6.print_headercenter
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&T
print.printer_Dell_2130cn_Color_Laser_PCL6.print_headerright
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print.printer_Dell_2130cn_Color_Laser_PCL6.print_in_color
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0.5
print.printer_Dell_2130cn_Color_Laser_PCL6.print_margin_top
0.5
print.printer_Dell_2130cn_Color_Laser_PCL6.print_oddpages
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print.printer_Dell_2130cn_Color_Laser_PCL6.print_orientation
0
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50
print.printer_Dell_2130cn_Color_Laser_PCL6.print_pagedelay
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print.printer_Dell_2130cn_Color_Laser_PCL6.print_paper_data
1
print.printer_Dell_2130cn_Color_Laser_PCL6.print_paper_height
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print.printer_Dell_2130cn_Color_Laser_PCL6.print_paper_size_type
0
print.printer_Dell_2130cn_Color_Laser_PCL6.print_paper_size_unit
0
print.printer_Dell_2130cn_Color_Laser_PCL6.print_paper_width
8.50
print.printer_Dell_2130cn_Color_Laser_PCL6.print_reversed
false
print.printer_Dell_2130cn_Color_Laser_PCL6.print_scaling
1.00
print.printer_Dell_2130cn_Color_Laser_PCL6.print_shrink_to_fit
true
print.printer_Dell_2130cn_Color_Laser_PCL6.print_to_file
false
print.printer_Dell_2130cn_Color_Laser_PCL6.print_unwriteable_margin_bottom
0
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0
print.printer_Dell_2130cn_Color_Laser_PCL6.print_unwriteable_margin_top
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print.printer_Dell_2230d_Laser_Printer_XL.print_bgcolor
false
print.printer_Dell_2230d_Laser_Printer_XL.print_bgimages
false
print.printer_Dell_2230d_Laser_Printer_XL.print_command
print.printer_Dell_2230d_Laser_Printer_XL.print_downloadfonts
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0
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print.printer_Dell_Laser_Printer_1720.print_downloadfonts
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0
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false
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print.printer_HP_LaserJet_4100_Series_PCL.print_headercenter
print.printer_HP_LaserJet_4100_Series_PCL.print_headerleft
&T
print.printer_HP_LaserJet_4100_Series_PCL.print_headerright
&U
print.printer_HP_LaserJet_4100_Series_PCL.print_in_color
true
print.printer_HP_LaserJet_4100_Series_PCL.print_margin_bottom
0.5
print.printer_HP_LaserJet_4100_Series_PCL.print_margin_left
0.5
print.printer_HP_LaserJet_4100_Series_PCL.print_margin_right
0.5
print.printer_HP_LaserJet_4100_Series_PCL.print_margin_top
0.5
print.printer_HP_LaserJet_4100_Series_PCL.print_oddpages
true
print.printer_HP_LaserJet_4100_Series_PCL.print_orientation
0
print.printer_HP_LaserJet_4100_Series_PCL.print_pagedelay
500
print.printer_HP_LaserJet_4100_Series_PCL.print_paper_data
1
print.printer_HP_LaserJet_4100_Series_PCL.print_paper_height
11.00
print.printer_HP_LaserJet_4100_Series_PCL.print_paper_size
7274608
print.printer_HP_LaserJet_4100_Series_PCL.print_paper_size_type
0
print.printer_HP_LaserJet_4100_Series_PCL.print_paper_size_unit
0
print.printer_HP_LaserJet_4100_Series_PCL.print_paper_width
8.50
print.printer_HP_LaserJet_4100_Series_PCL.print_reversed
false
print.printer_HP_LaserJet_4100_Series_PCL.print_scaling
1.00
print.printer_HP_LaserJet_4100_Series_PCL.print_shrink_to_fit
true
print.printer_HP_LaserJet_4100_Series_PCL.print_to_file
false
print.printer_HP_LaserJet_4100_Series_PCL.print_unwriteable_margin_bottom
0
print.printer_HP_LaserJet_4100_Series_PCL.print_unwriteable_margin_left
0
print.printer_HP_LaserJet_4100_Series_PCL.print_unwriteable_margin_right
0
print.printer_HP_LaserJet_4100_Series_PCL.print_unwriteable_margin_top
0
print.printer_Lexmark_C522.print_bgcolor
true
print.printer_Lexmark_C522.print_bgimages
true
print.printer_Lexmark_C522.print_command
print.printer_Lexmark_C522.print_downloadfonts
false
print.printer_Lexmark_C522.print_edge_bottom
0
print.printer_Lexmark_C522.print_edge_left
0
print.printer_Lexmark_C522.print_edge_right
0
print.printer_Lexmark_C522.print_edge_top
0
print.printer_Lexmark_C522.print_evenpages
true
print.printer_Lexmark_C522.print_footercenter
print.printer_Lexmark_C522.print_footerleft
&PT
print.printer_Lexmark_C522.print_footerright
&D
print.printer_Lexmark_C522.print_headercenter
print.printer_Lexmark_C522.print_headerleft
&T
print.printer_Lexmark_C522.print_headerright
&U
print.printer_Lexmark_C522.print_in_color
true
print.printer_Lexmark_C522.print_margin_bottom
0.5
print.printer_Lexmark_C522.print_margin_left
0.5
print.printer_Lexmark_C522.print_margin_right
0.5
print.printer_Lexmark_C522.print_margin_top
0.5
print.printer_Lexmark_C522.print_oddpages
true
print.printer_Lexmark_C522.print_orientation
0
print.printer_Lexmark_C522.print_pagedelay
500
print.printer_Lexmark_C522.print_paper_data
1
print.printer_Lexmark_C522.print_paper_height
11.00
print.printer_Lexmark_C522.print_paper_size_type
0
print.printer_Lexmark_C522.print_paper_size_unit
0
print.printer_Lexmark_C522.print_paper_width
8.50
print.printer_Lexmark_C522.print_reversed
false
print.printer_Lexmark_C522.print_scaling
1.00
print.printer_Lexmark_C522.print_shrink_to_fit
true
print.printer_Lexmark_C522.print_to_file
false
print.printer_Lexmark_C522.print_unwriteable_margin_bottom
0
print.printer_Lexmark_C522.print_unwriteable_margin_left
0
print.printer_Lexmark_C522.print_unwriteable_margin_right
0
print.printer_Lexmark_C522.print_unwriteable_margin_top
0
privacy.clearOnShutdown.passwords
true
privacy.item.cookies
true
privacy.item.passwords
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) 4 Series Internal Chipset
Vendor ID
0x8086
Device ID
0x2e12
Adapter RAM
Unknown
Adapter Drivers
igdumdx32 igd10umd32
Driver Version
8.15.10.2057
Driver Date
1-25-2010
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version.
GPU Accelerated Windows
0. Blocked for your graphics driver version.
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

Tobbi
  • Moderator
67 solutions 450 answers

Chosen Solution

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 13 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html


Please tell us if this helped!

Question owner

The problem was resolved by following the instructions @ the http://forums.adobe.com/thread/1018071?tstart=0 FAX. Thanks for the help!

EugenGM 0 solutions 1 answers

Seems to be, that Adobes flash plugin interferes somehow with the scripting. Firefox 13.0.1 still hangs when this plugin is aktivated even when I only delete the chronic (Ctrl+Shift+Del). It takes about 2 Minutes for Firefox to come back! On any web site using flash, it takes an eternity. This occurs even when no other plugin is installed. On my system deactivating the plugin doesn't affected the Ctrl+Shift+Del problem, only uninstalling Adobe flash player. Now, as last option I chose to disable the protected mode for the plugin (although not recommended for securiyty reasons). The c:\Windows\System32\Macromed\Flash\mms.cfg file looks like this (without blank lines):

AutoUpdateDisable=1

SilentAutoUpdateEnable=0

ProtectedMode=0


Now I'm able to play flash videos again but I'm not sure how severe is the security problem due to disabled protected mode.

Modified by EugenGM