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folders in thunderbird have disappeared overnight

Posted

One day my folders were there, the next day gone. Why would that be and can I get them back from somewhere?

One day my folders were there, the next day gone. Why would that be and can I get them back from somewhere?

Additional System Details

This started when...

6/17/12

Installed Plug-ins

not sure

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Application Basics
Name: Thunderbird
Version: 12.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20120428 Thunderbird/12.0.1
Profile Directory: Show Folder
(Local drive)
Application Build ID: 20120428123112
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Crash Reports: about:crashes
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) mail.celeritynetworks.net:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: smtp.celeritynetworks.net:25, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Extensions
Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 1048576
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size_cached_value: 1048576
extensions.lastAppVersion: 12.0.1
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1336008337
places.history.expiration.transient_current_max_pages: 102097
places.history.expiration.transient_optimal_database_size: 163354868
print.print_printer: HP Photosmart Plus B210 series (Network)
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_bgcolor: false
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_bgimages: false
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_command:
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_downloadfonts: false
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_edge_bottom: 0
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_edge_left: 0
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_edge_right: 0
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_edge_top: 0
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_evenpages: true
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_footercenter:
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_footerleft: &PT
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_footerright: &D
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_headercenter:
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_headerleft: &T
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_headerright: &U
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_in_color: true
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_margin_bottom: 0.5
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_margin_left: 0.5
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_margin_right: 0.5
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_margin_top: 0.5
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_oddpages: true
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_orientation: 0
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_pagedelay: 500
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_paper_data: 1
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_paper_height: 11.00
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_paper_size_type: 0
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_paper_size_unit: 0
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_paper_width: 8.50
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_reversed: false
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_scaling: 1.00
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_shrink_to_fit: true
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_to_file: false
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_unwriteable_margin_bottom: 0
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_unwriteable_margin_left: 0
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_unwriteable_margin_right: 0
print.printer_HP_Photosmart_Plus_B210_series_(Network).print_unwriteable_margin_top: 0
Graphics
Adapter Description: Intel(R) HD Graphics
Vendor ID: 8086
Device ID: 0046
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version: 8.15.10.2202
Driver Date: 8-25-2010
Direct2D Enabled: false
DirectWrite Enabled: false (6.1.7601.17789)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows: 0/2

the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40132 answers
Thunderbird support is over here. <br /> https://support.mozillamessaging.com/en-US/home <br /> or here: <br /> http://forums.mozillazine.org/viewforum.php?f=39