In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy all to clipboard. Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

Thanks in advance for your help!

Application Basics

       Name
       Firefox

       Version
       13.0.1

       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:13.0) Gecko/20100101 Firefox/13.0.1

       Profile Folder

         Show Folder

       Enabled Plugins

         about:plugins

       Build Configuration

         about:buildconfig

       Crash Reports

         about:crashes

       Memory Use

         about:memory

 Extensions

       Name

       Version

       Enabled

       ID

       Java Quick Starter
       1.0
       true
       jqs@sun.com

       LogMeIn, Inc. Remote Access Plugin
       1.0.0.932
       true
       LogMeInClient@logmein.com

       Microsoft .NET Framework Assistant
       0.0.0
       true
       {20a82645-c095-46ed-80e3-08825760534b}

       Microsoft Choice Guard
       2.0
       false
       ChoiceGuard@Microsoft

       RealPlayer Browser Record Plugin
       14.0.5
       false
       {ABDE892B-13A8-4d1b-88E6-365A6E755758}

 Important Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.cache.disk.capacity
       1048576

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size_cached_value
       727040

       browser.places.smartBookmarksVersion
       3

       browser.startup.homepage_override.buildID
       20120614114901

       browser.startup.homepage_override.mstone
       13.0.1

       extensions.lastAppVersion
       13.0.1

       gfx.blacklist.suggested-driver-version
       6.14.10.4926

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1335873912

       places.history.expiration.transient_current_max_pages
       26584

       places.history.expiration.transient_optimal_database_size
       42533026

       print.print_printer
       HP LaserJet 1020

       print.printer_HP_LaserJet_1020.print_bgcolor
       false

       print.printer_HP_LaserJet_1020.print_bgimages
       false

       print.printer_HP_LaserJet_1020.print_command

       print.printer_HP_LaserJet_1020.print_downloadfonts
       false

       print.printer_HP_LaserJet_1020.print_edge_bottom
       0

       print.printer_HP_LaserJet_1020.print_edge_left
       0

       print.printer_HP_LaserJet_1020.print_edge_right
       0

       print.printer_HP_LaserJet_1020.print_edge_top
       0

       print.printer_HP_LaserJet_1020.print_evenpages
       true

       print.printer_HP_LaserJet_1020.print_footercenter

       print.printer_HP_LaserJet_1020.print_footerleft
       &PT

       print.printer_HP_LaserJet_1020.print_footerright
       &D

       print.printer_HP_LaserJet_1020.print_headercenter

       print.printer_HP_LaserJet_1020.print_headerleft
       &T

       print.printer_HP_LaserJet_1020.print_headerright
       &U

       print.printer_HP_LaserJet_1020.print_in_color
       true

       print.printer_HP_LaserJet_1020.print_margin_bottom
       0.5

       print.printer_HP_LaserJet_1020.print_margin_left
       0.5

       print.printer_HP_LaserJet_1020.print_margin_right
       0.5

       print.printer_HP_LaserJet_1020.print_margin_top
       0.5

       print.printer_HP_LaserJet_1020.print_oddpages
       true

       print.printer_HP_LaserJet_1020.print_orientation
       0

       print.printer_HP_LaserJet_1020.print_page_delay
       50

       print.printer_HP_LaserJet_1020.print_paper_data
       1

       print.printer_HP_LaserJet_1020.print_paper_height
       11.00

       print.printer_HP_LaserJet_1020.print_paper_size_type
       0

       print.printer_HP_LaserJet_1020.print_paper_size_unit
       0

       print.printer_HP_LaserJet_1020.print_paper_width
       8.50

       print.printer_HP_LaserJet_1020.print_reversed
       false

       print.printer_HP_LaserJet_1020.print_scaling
       1.00

       print.printer_HP_LaserJet_1020.print_shrink_to_fit
       true

       print.printer_HP_LaserJet_1020.print_to_file
       false

       print.printer_HP_LaserJet_1020.print_unwriteable_margin_bottom
       0

       print.printer_HP_LaserJet_1020.print_unwriteable_margin_left
       0

       print.printer_HP_LaserJet_1020.print_unwriteable_margin_right
       0

       print.printer_HP_LaserJet_1020.print_unwriteable_margin_top
       0

       privacy.sanitize.migrateFx3Prefs
       true

       privacy.sanitize.timeSpan
       0

       security.warn_viewing_mixed
       false

       security.warn_viewing_mixed.show_once
       false

 Graphics

       Adapter Description
       Intel(R) 82945G Express Chipset Family

       Vendor ID
       0x8086

       Device ID
       0x2772

       Adapter RAM
       Unknown

       Adapter Drivers
       ialmrnt5

       Driver Version
       6.14.10.4410

       Driver Date
       10-14-2005

       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.4926 or newer.

       GPU Accelerated Windows
       0. Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.4926 or newer.

 JavaScript

       Incremental GC
       1

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9
       4.9

       NSS
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC

       NSS Util
       3.13.4.0
       3.13.4.0

       NSS SSL
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC

       NSS S/MIME
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC

hello suzanne, firefox has introduced a new protocol named SPDY that should make pages load faster and is used on google pages. i've seen a report by another user who had the same problem uploading attachments to gmail as long as spdy was enabled.

could you please try the following: enter about:config into the location bar & search for all preferences beginning with network.http. - in case any of them is shown in bold & therefore not on its default value please right click and reset those preferences. afterwards restart the browser and see if the problem is gone. when this did not resolve the issue or all entries were already set to their default values, please toggle network.http.spdy.enabled (again in about:config) to false by double-clicking it & restart the browser again.

in case the latter resolved the issue, could you please provide information on how you are accessing the internet (provider/ the hardware model of your router) & which security software is running on your system - maybe this information will help firefox developers to fix the underlying issue... thank you very much!

I tried the first suggestion and all of the entries were set to default, so I tried toggling network.http.spdy.enable to false and restarted browser and it works perfectly. Did you want me to provide my provider, hardware model of router and security software info on this post or is there somewhere else that I need to report it?

I have had the same problem and did the same thing as cozycountry with the same results ie all were set to default so I toggled network.http.spdy.enable to false. My provider is Comcast, my security is Trend micro internet security pro and my router is a Cisco DPC3008. Thanks

I am really having issues with firefox....slow....can't attach files on gmail.....keeps saying server not found when trying to search websites.....maybe it is best to go back to another version?????.....frustrated in kentucky