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The New Firefox has all sorts of issues

Posted

Ever since the last update nothing has worked right. I get application crashes all the time, sometimes it freezes, sometimes it get popups for script errors, sometimes it just wont start. Then whilst typing in fields it will jump to a random spot. It's still taking between 250mb and 3 gigs of memory with one window open, it's just turned into a really bad browser, But I do want to congratulate you guys on successfully making it just like the old Internet Explorer.

Ever since the last update nothing has worked right. I get application crashes all the time, sometimes it freezes, sometimes it get popups for script errors, sometimes it just wont start. Then whilst typing in fields it will jump to a random spot. It's still taking between 250mb and 3 gigs of memory with one window open, it's just turned into a really bad browser, But I do want to congratulate you guys on successfully making it just like the old Internet Explorer.

Modified by James

Additional System Details

This happened

Every time Firefox opened

This started when...

With the last update

Installed Plug-ins

I would tell you, but you don't have an option to copy and past them, and I'm not typing all that. PLUS, this has happened in safe mode with everything disabled, so it really doesn't matter.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Greasemonkey
0.9.20
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
NetVideoHunter
1.9.1
true
netvideohunter@netvideohunter.com
Roboform Toolbar for Firefox
7.6.6
true
{22119944-ED35-4ab1-910B-E619EA06A115}
Bing Bar
5.0
false
msntoolbar@msn.com
DivX Plus Web Player HTML5 <video>
2.1.2.145
false
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Freemake Video Converter Plugin
1.0.0
false
fmconverter@gmail.com
Search Helper Extension
1.0
false
{27182e60-b5f3-411c-b545-b44205977502}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.link.open_newwindow
2
browser.places.smartBookmarksVersion
3
browser.startup.homepage
yahoo.com
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
browser.tabs.onTop
false
extensions.lastAppVersion
13.0.1
network.cookie.prefsMigrated
true
network.protocol-handler.warn-external.dnupdate
false
places.database.lastMaintenance
1339479595
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 8800 Ultra
Vendor ID
0x10de
Device ID
0x0194
Adapter RAM
768
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.13.142
Driver Date
5-15-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17776)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 8800 Ultra) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23379 answers

hello acsmith1972, two quick things you could try is to reset firefox to get a fresh start (but all your bookmarks & and passwords will be kept) and to keep your plugins up to date...

Refresh Firefox - reset add-ons and settings

https://www.mozilla.org/plugincheck/

hello acsmith1972, two quick things you could try is to reset firefox to get a fresh start (but all your bookmarks & and passwords will be kept) and to keep your plugins up to date... [[Reset Firefox – easily fix most problems]] https://www.mozilla.org/plugincheck/

Helpful Reply

Yeah, none of that works, but what I noticed is any site that I have issues on when I check with Chrome and Opera to see if it's the site, it always turns out to be Firefox. I think people need to face it: Firefox sucks nowadays. They're trying to be as much like Netscape Navigator as they can be, and it's working. One big thing that's never been explained from the very beginning is why Firefox uses so much memory. If you leave it alone it will use all your system memory. Right now I just have this one window open and it's using 350mb of memory. FF staff will of course blame the OS, plugins, addons, everyone but themselves, but considering all that stuff works on browsers like Chrome and Opera without memory leaks that just further proves Firefox sucks now.

Yeah, none of that works, but what I noticed is any site that I have issues on when I check with Chrome and Opera to see if it's the site, it always turns out to be Firefox. I think people need to face it: Firefox sucks nowadays. They're trying to be as much like Netscape Navigator as they can be, and it's working. One big thing that's never been explained from the very beginning is why Firefox uses so much memory. If you leave it alone it will use all your system memory. Right now I just have this one window open and it's using 350mb of memory. FF staff will of course blame the OS, plugins, addons, everyone but themselves, but considering all that stuff works on browsers like Chrome and Opera without memory leaks that just further proves Firefox sucks now.
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23379 answers

which of the problems that you have originally described are still present after a reset of firefox?

--

actually, firefox is getting very positive reviews lately in terms of memory consumption... firefox 15 will contain big improvements in fixing common memory leaks caused by addons.

http://lifehacker.com/5917714/browser-speed-tests-chrome-19-firefox-13-internet-explorer-9-and-opera-1164

http://www.itworld.com/software/266362/whats-fastest-browser-maybe-youre-measuring-wrong?page=0,2

which of the problems that you have originally described are still present after a reset of firefox? -- actually, firefox is getting very positive reviews lately in terms of memory consumption... firefox 15 will contain big improvements in fixing common memory leaks caused by addons. http://lifehacker.com/5917714/browser-speed-tests-chrome-19-firefox-13-internet-explorer-9-and-opera-1164 http://www.itworld.com/software/266362/whats-fastest-browser-maybe-youre-measuring-wrong?page=0,2

Helpful Reply

All of them are present. And where is it getting good reviews because of the memory? If it's on a Mozilla forum for hi-fiving Firefox that doesn't count. I have heard every single verson was going to fix the memory problem. It never has. Not once. It has gotten worse a few times. Right now FF is using 292mb. Internet explorer is using 45mb. Opera is using 92mb. Safari is using 26mb.

All of them are present. And where is it getting good reviews because of the memory? If it's on a Mozilla forum for hi-fiving Firefox that doesn't count. I have heard every single verson was going to fix the memory problem. It never has. Not once. It has gotten worse a few times. Right now FF is using 292mb. Internet explorer is using 45mb. Opera is using 92mb. Safari is using 26mb.
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23379 answers

i've provided the link to those external reviews in my post before in case you are interested...

but back to fixing your problem: please also try launching firefox in safemode once and observe the behaviour in order to rule out issues with hardware acceleration. Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

also which kind of security software are you using on your pc? please make sure that firefox isn't sandboxed in any way and has full privileges to access the internet without any filtering

i've provided the link to those external reviews in my post before in case you are interested... but back to fixing your problem: please also try launching firefox in safemode once and observe the behaviour in order to rule out issues with hardware acceleration. [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] also which kind of security software are you using on your pc? please make sure that firefox isn't sandboxed in any way and has full privileges to access the internet without any filtering
cor-el
  • Top 10 Contributor
  • Moderator
17422 solutions 157418 answers

If you have submitted crash reports then please post the IDs of one or more crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.

See:


You can also check for issues caused by a recent Flash update to Flash 11.3.

If you have submitted crash reports then please post the IDs of one or more crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).<br /> You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.<br /> You can open the <b>about:crashes</b> page via the location bar, like you open a website.<br /> See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter ---- You can also check for issues caused by a recent Flash update to Flash 11.3. *http://forums.adobe.com/thread/1018071?tstart=0 *http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html
NYCGRIFF 1 solutions 13 answers

Lots of folks are complaining about this incredibly flawed version of Firefox, and guess what? They're absolutely right! The minute I installed 13.01, trouble and lots of it. I've gone back to the previous version and have yet to experience any problems whatsoever. So, until the programmers figure out what is causing these issues, I'll simply stick to this trouble-free version. Let's stop making excuses and listen to people who have legitimate gripes, eh?

Lots of folks are complaining about this incredibly flawed version of Firefox, and guess what? They're absolutely right! The minute I installed 13.01, trouble and lots of it. I've gone back to the previous version and have yet to experience any problems whatsoever. So, until the programmers figure out what is causing these issues, I'll simply stick to this trouble-free version. Let's stop making excuses and listen to people who have legitimate gripes, eh?

Question owner

Give me a break. First of all, I already said the same stuff happens with it reset and in safe mode. Second of all, stop blaming everyone else. I have when people say "It's not our program, it's because you have minefield on your computer." Total copout. I have MS Security Essntials, JV16, Malwarebytes, CCleaner, Hijack This, and Hard Disk Sentinel. Explain how any of those that work 100% fine with Safari, Internet Explorer, Opera, and Chrome could be causing the specific issue I have with Firefox. And if there are known incompatibilities with Firefox and other programs why not list them on the download page and work on a solution?

Give me a break. First of all, I already said the same stuff happens with it reset and in safe mode. Second of all, stop blaming everyone else. I have when people say "It's not our program, it's because you have minefield on your computer." Total copout. I have MS Security Essntials, JV16, Malwarebytes, CCleaner, Hijack This, and Hard Disk Sentinel. Explain how any of those that work 100% fine with Safari, Internet Explorer, Opera, and Chrome could be causing the specific issue I have with Firefox. And if there are known incompatibilities with Firefox and other programs why not list them on the download page and work on a solution?

Question owner

Yes, I submitted crash reports. Same problem.

Yes, I submitted crash reports. Same problem.

Question owner

I should mention the last few versions of Thunderbird have sucked also. I used to use it as my mail client, but since one of the most recent upgrades it stopped connecting, or it would connect once out of say every four times I ran the program.

Ever hear the expression if it ain't broke, don't try to fix it? Why Mozilla insists on taking a product when it works better than most, more often than not and releasing new crap versions that work less than Internet Explorer 3 is beyond me.

I should mention the last few versions of Thunderbird have sucked also. I used to use it as my mail client, but since one of the most recent upgrades it stopped connecting, or it would connect once out of say every four times I ran the program. Ever hear the expression if it ain't broke, don't try to fix it? Why Mozilla insists on taking a product when it works better than most, more often than not and releasing new crap versions that work less than Internet Explorer 3 is beyond me.
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23379 answers

please copy and paste the latest few crash ids into your next post here...

please copy and paste the latest few crash ids into your next post here...
NYCGRIFF 1 solutions 13 answers

I agree with acsmith1972 100%. Why? Because every other browser I've used over the past year or so are not giving me the king-sized headaches that version 13.01 has introduced to my browser universe. Enough is enough already. I've tried every suggestion available and the latest version is, well... a migraine. Don't get me wrong, Firefox is (was) my personal favorite, but lately...?

I agree with acsmith1972 100%. Why? Because every other browser I've used over the past year or so are not giving me the king-sized headaches that version 13.01 has introduced to my browser universe. Enough is enough already. I've tried every suggestion available and the latest version is, well... a migraine. Don't get me wrong, Firefox is (was) my personal favorite, but lately...?
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23379 answers

hello nycgriff, if you're having troubles with firefox & want us to look into it, please open up a new question, where you can also provide more details about your system and explain the situation. this will probably work much better than to add a "me too" to an existing thread. thank you!

hello nycgriff, if you're having troubles with firefox & want us to look into it, please open up a new question, where you can also provide more details about your system and explain the situation. this will probably work much better than to add a "me too" to an existing thread. thank you!

Question owner

Here's the troubleshooting info:


 Application Basics
       Name
       Firefox
       Version
       13.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
       Profile Folder
         Show Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus
       2.0.3
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
       Greasemonkey
       0.9.20
       true
       {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
       NetVideoHunter
       1.9.1
       true
       netvideohunter@netvideohunter.com
       Roboform Toolbar for Firefox
       7.6.6
       true
       {22119944-ED35-4ab1-910B-E619EA06A115}
       Bing Bar
       5.0
       false
       msntoolbar@msn.com
       DivX Plus Web Player HTML5 
       Freemake Video Converter Plugin
       1.0.0
       false
       fmconverter@gmail.com
       Search Helper Extension
       1.0
       false
       {27182e60-b5f3-411c-b545-b44205977502}
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       1048576
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size_cached_value
       1048576
       browser.link.open_newwindow
       2
       browser.places.smartBookmarksVersion
       3
       browser.startup.homepage
       yahoo.com
       browser.startup.homepage_override.buildID
       20120614114901
       browser.startup.homepage_override.mstone
       13.0.1
       browser.tabs.onTop
       false
       extensions.lastAppVersion
       13.0.1
       network.cookie.prefsMigrated
       true
       network.protocol-handler.warn-external.dnupdate
       false
       places.database.lastMaintenance
       1340165798
       places.history.expiration.transient_current_max_pages
       104858
       places.history.expiration.transient_optimal_database_size
       167772160
       privacy.cpd.offlineApps
       true
       privacy.cpd.siteSettings
       true
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       NVIDIA GeForce 8800 Ultra
       Vendor ID
       0x10de
       Device ID
       0x0194
       Adapter RAM
       768
       Adapter Drivers
       nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
       Driver Version
       8.17.13.142
       Driver Date
       5-15-2012
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.1.7601.17776)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA GeForce 8800 Ultra) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
       GPU Accelerated Windows
       1/1 Direct3D 10
       AzureBackend
       direct2d
 JavaScript
       Incremental GC
       1
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9
       4.9
       NSS
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
       NSS Util
       3.13.4.0
       3.13.4.0
       NSS SSL
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
       NSS S/MIME
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC

Here's the troubleshooting info: Application Basics Name Firefox Version 13.0.1 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1 Profile Folder Show Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory Extensions Name Version Enabled ID Adblock Plus 2.0.3 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Greasemonkey 0.9.20 true {e4a8a97b-f2ed-450b-b12d-ee082ba24781} NetVideoHunter 1.9.1 true netvideohunter@netvideohunter.com Roboform Toolbar for Firefox 7.6.6 true {22119944-ED35-4ab1-910B-E619EA06A115} Bing Bar 5.0 false msntoolbar@msn.com DivX Plus Web Player HTML5 <video> 2.1.2.145 false {23fcfd51-4958-4f00-80a3-ae97e717ed8b} Freemake Video Converter Plugin 1.0.0 false fmconverter@gmail.com Search Helper Extension 1.0 false {27182e60-b5f3-411c-b545-b44205977502} Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 1048576 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size_cached_value 1048576 browser.link.open_newwindow 2 browser.places.smartBookmarksVersion 3 browser.startup.homepage yahoo.com browser.startup.homepage_override.buildID 20120614114901 browser.startup.homepage_override.mstone 13.0.1 browser.tabs.onTop false extensions.lastAppVersion 13.0.1 network.cookie.prefsMigrated true network.protocol-handler.warn-external.dnupdate false places.database.lastMaintenance 1340165798 places.history.expiration.transient_current_max_pages 104858 places.history.expiration.transient_optimal_database_size 167772160 privacy.cpd.offlineApps true privacy.cpd.siteSettings true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false Graphics Adapter Description NVIDIA GeForce 8800 Ultra Vendor ID 0x10de Device ID 0x0194 Adapter RAM 768 Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version 8.17.13.142 Driver Date 5-15-2012 Direct2D Enabled true DirectWrite Enabled true (6.1.7601.17776) ClearType Parameters ClearType parameters not found WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce 8800 Ultra) -- OpenGL ES 2.0 (ANGLE 1.0.0.963) GPU Accelerated Windows 1/1 Direct3D 10 AzureBackend direct2d JavaScript Incremental GC 1 Library Versions Expected minimum version Version in use NSPR 4.9 4.9 NSS 3.13.4.0 Basic ECC 3.13.4.0 Basic ECC NSS Util 3.13.4.0 3.13.4.0 NSS SSL 3.13.4.0 Basic ECC 3.13.4.0 Basic ECC NSS S/MIME 3.13.4.0 Basic ECC 3.13.4.0 Basic ECC
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23379 answers

thanks, but this is the general troubleshooting information - in your case the crash ids would be more interesting. please look at cor-el's answer above in order to retrieve them...

thanks, but this is the general troubleshooting information - in your case the crash ids would be more interesting. please look at cor-el's answer above in order to retrieve them...
NYCGRIFF 1 solutions 13 answers

Listen. Practically every critical comment posted here mimics the problems I am having. So what's the point of mindless redundancy? In any event. it's become a moot issue. I plan to temporarily jump off the Firefox ship until these myriad problems are hopefully corrected in the next release. As I've already mentioned, I like and prefer to use Firefox. However, wasting my time mucking around in vain attempts to straighten out Firefox's inner workings is not how I intend to spend my very busy days.. Anyway, thanks for your responses... Be good.

Listen. Practically every critical comment posted here mimics the problems I am having. So what's the point of mindless redundancy? In any event. it's become a moot issue. I plan to temporarily jump off the Firefox ship until these myriad problems are hopefully corrected in the next release. As I've already mentioned, I like and prefer to use Firefox. However, wasting my time mucking around in vain attempts to straighten out Firefox's inner workings is not how I intend to spend my very busy days.. Anyway, thanks for your responses... Be good.
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23379 answers

nycgriff i'm sorry, but all you've told us about the problems you're facing is "The minute I installed 13.01, trouble and lots of it" & "king-sized headaches that version 13.01 has introduced to my browser universe".

on that level of description or lack of any details of what's actually going on, how could you expect any solution for it?

nycgriff i'm sorry, but all you've told us about the problems you're facing is "The minute I installed 13.01, trouble and lots of it" & "king-sized headaches that version 13.01 has introduced to my browser universe". on that level of description or lack of any details of what's actually going on, how could you expect any solution for it?
NYCGRIFF 1 solutions 13 answers

Allow me to reiterate. My symptoms are virtually the same as "acsmith1972". And, I've followed the same steps you suggested. At this point, as I stated above, I'll just wait until you good folks introduce an updated version of your browser. (It seems as though one appears every two weeks or so anyway). I've since uninstalled Firefox and am writing this from IE. When the next version of Firefox comes out, I'll reinstall and give you a report. In the mean time, I'm moving on...

Thanks again madperson.

Allow me to reiterate. My symptoms are virtually the same as "acsmith1972". And, I've followed the same steps you suggested. At this point, as I stated above, I'll just wait until you good folks introduce an updated version of your browser. (It seems as though one appears every two weeks or so anyway). I've since uninstalled Firefox and am writing this from IE. When the next version of Firefox comes out, I'll reinstall and give you a report. In the mean time, I'm moving on... Thanks again madperson.
netscaper 0 solutions 26 answers

By far this is THE WORST frickin' browser to date! There is nothing good about it. Every time when I load a page, or even a tab, it goes off and my cursor would not respond unless I click on an empty area so the touch pad can initiate for scrolling. When I'm on youtube, my volume (F11 & F12 keys) won't work because it took all the controls off from the page, again, including the cursor. The only way to make it work is to mouse around and then click on an empty area again just to make things function again. Also, Adobe 'Flash' crashes like there is no tomorrow!

By far this is THE WORST frickin' browser to date! There is nothing good about it. Every time when I load a page, or even a tab, it goes off and my cursor would not respond unless I click on an empty area so the touch pad can initiate for scrolling. When I'm on youtube, my volume (F11 & F12 keys) won't work because it took all the controls off from the page, again, including the cursor. The only way to make it work is to mouse around and then click on an empty area again just to make things function again. Also, Adobe 'Flash' crashes like there is no tomorrow!
critter 0 solutions 3 answers

This is beyond ridliously i can't watch weather videos or youtube videos cause of firefox but any other browser will let me. Why am i having issues with you now? this is beyond ridlious fix the issues NOW

This is beyond ridliously i can't watch weather videos or youtube videos cause of firefox but any other browser will let me. Why am i having issues with you now? this is beyond ridlious fix the issues NOW