X
Tap here to go to the mobile version of the site.

Support Forum

Firefox not working. Deleted current version & downloaded newest. Won't load says another version is running. It's not. Tried rebooting won't work. Mac 10.5.8

Posted

Firefox not working. Deleted current version & downloaded newest. Won't load says another version is running. It's not. Tried rebooting won't work. Mac 10.5.8

Firefox was working fine then all of a sudden a couple days ago it would not run. Kept getting a message that it could not find the server. Said problem could be several things including server being too busy and to try again. Tried a number of more times still nothing.

Tried to download newest version to fix. Showed it downloaded. Still had same message. So, I deleted the application and the preference files for a clean download. Downloaded 13.0.1. Now it won't run saying that another version of Firefox is already running. It's not. No other versions are in the application folder, or when I search the system.

How do I get Firefox working again? It's my favorite browser.

Firefox not working. Deleted current version & downloaded newest. Won't load says another version is running. It's not. Tried rebooting won't work. Mac 10.5.8 Firefox was working fine then all of a sudden a couple days ago it would not run. Kept getting a message that it could not find the server. Said problem could be several things including server being too busy and to try again. Tried a number of more times still nothing. Tried to download newest version to fix. Showed it downloaded. Still had same message. So, I deleted the application and the preference files for a clean download. Downloaded 13.0.1. Now it won't run saying that another version of Firefox is already running. It's not. No other versions are in the application folder, or when I search the system. How do I get Firefox working again? It's my favorite browser.

Additional System Details

This happened

Every time Firefox opened

This started when...

see above

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_5_8) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.56 Safari/536.5

More Information

MozillaFirefox911 0 solutions 128 answers

get rid of all to do with firefox and start from there.

get rid of all to do with firefox and start from there.
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157847 answers

Helpful Reply

Make sure to remove the profiles.ini file if you've removed the Firefox Profile Folder to make firefox create a new default profile.

Make sure to remove the profiles.ini file if you've removed the Firefox Profile Folder to make firefox create a new default profile. *http://kb.mozillazine.org/profiles.ini_file *http://kb.mozillazine.org/Profile_folder_-_Firefox *https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding