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latest Flash not working with latest Firefox

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Windows 7 64 Bit Firefox 13 and today after flash prompted me to UPDATE, it stopped working in firefox even though chrome is ok~

Windows 7 64 Bit Firefox 13 and today after flash prompted me to UPDATE, it stopped working in firefox even though chrome is ok~

Additional System Details

Installed Plug-ins

stopped all plugins except for java related plugins and flash now~

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0

More Information

tried reseting firefox = failed, new profile = failed, reinstalling firefox = failed , reinstalling flash = failed, reinstalling both = failed, ok so i checked the plugins and found that the old one was still there and check here again~ someone said remove both so i did then reinstalled flash = flash, i just wasted 4 hrs with wasted efforts, any help appreciated

cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157849 answers
Did you try to uninstall Flash before reinstalling? * http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html * http://www.adobe.com/special/products/flashplayer/fp_distribution3.html ---- Try to disable protected mode in the Flash player. See: *[[/questions/929081]] *[[/questions/928820#answer-340046]] *http://forums.adobe.com/thread/1018071?tstart=0

Question owner

yes i have tried it.. although that protected mode i havent, can u teach me how to disable that?

yes i have tried it.. although that protected mode i havent, can u teach me how to disable that?

Question owner

ops found it will try now

ops found it will try now
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

Do you have Service Pack 1 installed on Windows 7?

Do you have Service Pack 1 installed on Windows 7?

Question owner

Tylerdowner, yes it is service pack 1 cor-el, sorry that didnt work either

Tylerdowner, yes it is service pack 1 cor-el, sorry that didnt work either
Cheng Wang 34 solutions 435 answers

In your Tools > Add-ons (or Firefox > Add-ons) do you have RealPlayer Browser Record or do you use any other similar tools that download videos from the web?

In your Tools > Add-ons (or Firefox > Add-ons) do you have RealPlayer Browser Record or do you use any other similar tools that download videos from the web?

Question owner

already disabled that, and before updating my flash, i have realplayer downloader and another software which i use which is also a downloader, and all those stuff worked well with flash before the update, all i can see is the new flash version ruined it all.

already disabled that, and before updating my flash, i have realplayer downloader and another software which i use which is also a downloader, and all those stuff worked well with flash before the update, all i can see is the new flash version ruined it all.
Cheng Wang 34 solutions 435 answers

Helpful Reply

Do you have the exact name (and version numbers?) of the two downloaders. This info would help our QA/Adobe's QA figure out what's going on.

Do you have the exact name (and version numbers?) of the two downloaders. This info would help our QA/Adobe's QA figure out what's going on.

Question owner

i will post it in a moment

i will post it in a moment
Cheng Wang 34 solutions 435 answers

In Tools > Add-ons select the extensions tab and disable anything that says RealPlayer and also select Plugins and disable anything that says RealPlayer (there are 4-5 different ones). That should get Youtube working at least.

In Tools > Add-ons select the extensions tab and disable anything that says RealPlayer and also select Plugins and disable anything that says RealPlayer (there are 4-5 different ones). That should get Youtube working at least.
thosas 0 solutions 9 answers

Hi guys - for me this helped. Close Firefox - open Internet Explorer - got to the Adobe Flash Player Site:

http://get.adobe.com/de/flashplayer/

In IE you can see there is the 64-bit version - (in Firefox there was just the 32-bit version) - got to: (others)

http://get.adobe.com/de/flashplayer/otherversions/

choose your system and version download it via internet explorer and install the adobe flash player restart firefox and it should work. helped me after wasting one day of my life to find a solution, alle sites work just fine now. hope this helps.

Hi guys - for me this helped. Close Firefox - open Internet Explorer - got to the Adobe Flash Player Site: http://get.adobe.com/de/flashplayer/ In IE you can see there is the 64-bit version - (in Firefox there was just the 32-bit version) - got to: (others) http://get.adobe.com/de/flashplayer/otherversions/ choose your system and version download it via internet explorer and install the adobe flash player restart firefox and it should work. helped me after wasting one day of my life to find a solution, alle sites work just fine now. hope this helps.
Nethicus 0 solutions 1 answers

Helpful Reply

I had this same problem. I uninstalled RealPlayer, and now it's back to working.

I had this same problem. I uninstalled RealPlayer, and now it's back to working.
monty88haynes 0 solutions 1 answers

i disabled realdownloader and that did the trick. it still works on IE and chrome.

i disabled realdownloader and that did the trick. it still works on IE and chrome.
John99 971 solutions 13138 answers

Update. I imagine developers at Firefox and FlashPlayer will be continuing to work on this problem, but the current recommended solution is to uninstall the latest Flash 11.3 and re-install the older FlashPlayer 11.2

Some users may also be interested in information in techi articles:

Update. I imagine developers at Firefox and FlashPlayer will be continuing to work on this problem, but the current recommended solution is to uninstall the latest Flash 11.3 and re-install the older FlashPlayer 11.2 * see [[Flash 11.3 crashes]] which has instructions or links about how to do this Some users may also be interested in information in techi articles: *http://forums.adobe.com/thread/1018071?tstart=0 *<s>http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.htm</s> ** '''edit''' corrected link http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

Modified by John99

aatstireman 0 solutions 1 answers

I had the same problem as others with FF13.0 and Flash. The solution was provided by the Adobe folks at http://forums.adobe.com/message/4479097.

I had the same problem as others with FF13.0 and Flash. The solution was provided by the Adobe folks at <s>http://forums.adobe.com/message/4479097.</s> *[http://forums.adobe.com/message/4479097].

Modified by John99

John99 971 solutions 13138 answers

The solution you used was to disable protected mode. That solution is also given in the links in my last post, the first reply in this thread, and was also initially given in our KB articles, but it was decided reinstalling Flash may be a simpler method to fix the problem.

Note currently some flash installers disable protected mode and some do not. One relatively easy method of checking whether you are using protected mode is to

  1. Look for running processes in Windows Task Manager
    (Keyboard shortcut Ctrl + Shift + Esc .
    N.B. No problem in XP it does not use protected mode )
  2. Now open a website with a video on it and play the video.
  3. If you get
    • one instance of plugincontainer showing as a process protected mode is off,
    • two processes indicate protected mode is on and in use.

RealPlayer
Whilst on the subject of Flash Player, if you do have a problem please also mention whether you have any RealPlayer software installed, and whether that includes options to download or record video.

There have recently been problems with Flash 11.3 and RealPlayer. A new update to Real Player; within the last few days, may have solved the issue; so check for updates as a firststep.


By all means post solutions and updates in this thread, and read it for information, but if you have a problem yourself it is best to start your own thread by following links and prompts from

The solution you used was to disable protected mode. That solution is also given in the links in my last post, the first reply in this thread, and was also initially given in our KB articles, but it was decided reinstalling Flash may be a simpler method to fix the problem. Note currently some flash installers disable protected mode and some do not. One relatively easy method of checking whether you are using protected mode is to #Look for running processes in Windows Task Manager <br/>(Keyboard shortcut Ctrl + Shift + Esc . <br/> N.B. No problem in XP it does not use protected mode ) #Now open a website with a video on it and play the video. #If you get #*one instance of plugincontainer showing as a process protected mode is off, #* two processes indicate protected mode is on and in use. --------------- <u>RealPlayer</u><br> Whilst on the subject of Flash Player, if you do have a problem please also mention whether you have any RealPlayer software installed, and whether that includes options to download or record video. There have recently been problems with Flash 11.3 and RealPlayer. A new update to Real Player; within the last few days, may have solved the issue; so check for updates as a firststep. ---------- By all means post solutions and updates in this thread, and read it for information, but''' if you have a problem yourself it is best to start your own thread '''by following links and prompts from *[/questions/new]

Modified by John99