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Firefox crashes constantly, even in safe mode

Posted

A couple of days ago Firefox started crashing repeatedly. I've tried the following: Opening in Safe mode (still crashes) Updated to 13.0 Total uninstall (including deleting all files and folders; I got my personal information back by syncing)

A couple of days ago Firefox started crashing repeatedly. I've tried the following: Opening in Safe mode (still crashes) Updated to 13.0 Total uninstall (including deleting all files and folders; I got my personal information back by syncing)

Additional System Details

Crash ID

bp-b6053ca3-097c-4c9f-bd74-50aa32120609

Installed Plug-ins

  • Google Talk Plugin Video Accelerator version:0.1.44.15
  • Version 2.9.10.7526
  • Shockwave Flash 11.2 r202
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • 4.1.10329.0
  • Picasa plugin
  • Google Update
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:13.0) Gecko/20100101 Firefox/13.0

More Information

Application Basics
Name
Firefox
Version
13.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:13.0) Gecko/20100101 Firefox/13.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Freemake Video Downloader Plugin
1.0.0
false
fmdownloader@gmail.com
Java Quick Starter
1.0
false
jqs@sun.com
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
870400
browser.places.smartBookmarksVersion
3
browser.sessionstore.restore_on_demand
false
browser.startup.homepage
http://www.google.com/ig?hl=en
browser.startup.homepage_override.buildID
20120601045813
browser.startup.homepage_override.mstone
13.0
extensions.lastAppVersion
13.0
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1339166736
places.history.expiration.transient_current_max_pages
53417
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) G35 Express Chipset Family
Vendor ID
0x8086
Device ID
0x2982
Adapter RAM
Unknown
Adapter Drivers
igxprd32
Driver Version
6.14.10.4906
Driver Date
12-19-2007
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.5218 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.5218 or newer.
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
13043 solutions 119425 answers

See also:

You can disable the Java Quick Starter extension because you do not need it.

  • Tools -> Add-ons -> Extensions
  • Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)

See:

You can also try to disable the Google Desktop.

See also: *http://kb.mozillazine.org/Firefox_crashes *https://support.mozilla.org/kb/Firefox+crashes You can disable the Java Quick Starter extension because you do not need it. * Tools -> Add-ons -> Extensions * Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable) See: * http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0 You can also try to disable the Google Desktop. *https://support.mozilla.org/kb/Troubleshooting+plugins

Question owner

All addons and extensions were already disabled. I've now disabled Javaquickstart in the Java control panel. It's still crashing.

All addons and extensions were already disabled. I've now disabled Javaquickstart in the Java control panel. It's still crashing.
HotblackDesiato 0 solutions 1 answers

The same here, see my post in the German Arch Linux forum. Firefox even crashes with all plugins disabled. Also some windows (e.g. for bookmarking) are not rendered, I get only a grey box.

I updated the system this weekend (after a week of offline vacation...) and now have serios problems with Firefox. I even downgraded to version 12, but the same result. I believe that it has to do with another package that has been updated.

The system is an old IBM ThinkPad T23 with DM slim and WM fluxbox.

The same here, see my [https://bbs.archlinux.de/viewtopic.php?id=21695 post] in the German Arch Linux forum. Firefox even crashes with all plugins disabled. Also some windows (e.g. for bookmarking) are not rendered, I get only a grey box. I updated the system this weekend (after a week of offline vacation...) and now have serios problems with Firefox. I even downgraded to version 12, but the same result. I believe that it has to do with another package that has been updated. The system is an old IBM ThinkPad T23 with DM slim and WM fluxbox.
cor-el
  • Top 10 Contributor
  • Moderator
13043 solutions 119425 answers

HotblackDesiato

Could you please start a new thread for your problem and post the link here, so other see it as well?

Then you can provide troubleshooting information like your operating system and installed extensions and installed plugins.

HotblackDesiato Could you please start a new thread for your problem and post the link here, so other see it as well? Then you can provide troubleshooting information like your operating system and installed extensions and installed plugins. *[[/questions/new start a new thread]] *[[/kb/Using+the+Troubleshooting+Information+page]]
loonytoad 0 solutions 6 answers

Same problem here, I've had crashing problems for ages but as of today Firefox 13 crashes within 10 - 15 seconds of opening in safe mode, on a fresh profile after a complete reinstall. Today's crash reports (all within 5 minutes of each other, completely repeatable in safe mode or otherwise):

bp-7ee52887-ddce-4de5-9479-f3d1c2120610

bp-92a99839-a6a7-4c15-934a-426052120610

bp-0b06dc38-65fc-460d-940a-2d1fe2120610

bp-4daeebc1-e4ac-4152-a4c9-5d3022120610

bp-ac4a7758-13fc-400a-8e9c-e18552120610

bp-2e557d8c-0903-4c5b-a1aa-a86632120610

bp-9be06181-8de0-443e-9b6c-7de2e2120610

All crashes after a fresh reboot, the top two I believe are in safe mode (if not the top ONE definitely is).

Same problem here, I've had crashing problems for ages but as of today Firefox 13 crashes within 10 - 15 seconds of opening in safe mode, on a fresh profile after a complete reinstall. Today's crash reports (all within 5 minutes of each other, completely repeatable in safe mode or otherwise): bp-7ee52887-ddce-4de5-9479-f3d1c2120610 bp-92a99839-a6a7-4c15-934a-426052120610 bp-0b06dc38-65fc-460d-940a-2d1fe2120610 bp-4daeebc1-e4ac-4152-a4c9-5d3022120610 bp-ac4a7758-13fc-400a-8e9c-e18552120610 bp-2e557d8c-0903-4c5b-a1aa-a86632120610 bp-9be06181-8de0-443e-9b6c-7de2e2120610 All crashes after a fresh reboot, the top two I believe are in safe mode (if not the top ONE definitely is).

Modified by loonytoad

loonytoad 0 solutions 6 answers

Quick update - a 'Reset Firefox' did nothing, the crash persisted. I then uninstalled again, redownloaded and reinstalled Firefox and I think the problem is resolved. This is the second time in a couple of months I've had to do something like this, and I'm still ignoring the huge memory leak that sees Firefox using 2 or 3GB of RAM after only running for a few hours.

I'm disappointed, this used to be the best browser, if it weren't for a couple of plugins that I can't live without I'd have gone to Chrome months ago.

Quick update - a 'Reset Firefox' did nothing, the crash persisted. I then uninstalled again, redownloaded and reinstalled Firefox and I think the problem is resolved. This is the second time in a couple of months I've had to do something like this, and I'm still ignoring the huge memory leak that sees Firefox using 2 or 3GB of RAM after only running for a few hours. I'm disappointed, this used to be the best browser, if it weren't for a couple of plugins that I can't live without I'd have gone to Chrome months ago.

Question owner

Still crashing. It seems to do so most with pages that update frequently, such as news sites.

Still crashing. It seems to do so most with pages that update frequently, such as news sites.
cor-el
  • Top 10 Contributor
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13043 solutions 119425 answers
You can check for issues caused by the Flash plugin. *https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems *https://support.mozilla.org/kb/flash-crashes-or-does-not-load-firefox-13 *http://forums.adobe.com/thread/1018071?tstart=0

Question owner

I already disabled all plugins and extensions. That includes Java.

I don't know if this is relevant or not, but most of the times that Firefox crashes it brings down Thunderbird as well. Chrome also started crashing. I repaired my Internet connection using the the Windows tool and also using Winsock Fix.

Still crashing.

I already disabled all plugins and extensions. That includes Java. I don't know if this is relevant or not, but most of the times that Firefox crashes it brings down Thunderbird as well. Chrome also started crashing. I repaired my Internet connection using the the Windows tool and also using Winsock Fix. Still crashing.
cor-el
  • Top 10 Contributor
  • Moderator
13043 solutions 119425 answers

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with some malware scanning programs on the Windows computer.<br /> You need to scan with all programs because each program detects different malware.<br /> Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br /> *http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware *http://www.superantispyware.com/ - SuperAntispyware *http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner *http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page *http://www.safer-networking.org/en/index.html - Spybot Search & Destroy You can also do a check for a rootkit infection with TDSSKiller. *http://support.kaspersky.com/viruses/solutions?qid=208280684 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
philipp
  • Top 10 Contributor
  • Moderator
3280 solutions 15085 answers

Helpful Reply

hello olesker, it was initially thought that this kind of crash as contained in your crash id was already fixed in firefox 11, but obviously it's still around - the bug got reopened and will be worked upon by mozilla developers on a high priority.

hello olesker, it was initially thought that this kind of crash as contained in your crash id was already fixed in firefox 11, but obviously it's still around - the bug got reopened and will be worked upon by mozilla developers on a high priority.

Question owner

Thanks. I look forward, eagerly, to a bug fix.

Thanks. I look forward, eagerly, to a bug fix.

Question owner

Just upgraded to 13.0.1. Does this contain the fix for this bug?

Just upgraded to 13.0.1. Does this contain the fix for this bug?
snewmanjr 0 solutions 1 answers

Helpful Reply

i am running old version of firefox, because alot of the add ons i love wont work with newer version, anyway, i had the same problem, constantly crashing, it all stared after i update to adobe flash player 11 and java update 7, i uninstalled both, and reinstalled older versions of java and adobe, now it is working great again , no crashes

i am running old version of firefox, because alot of the add ons i love wont work with newer version, anyway, i had the same problem, constantly crashing, it all stared after i update to adobe flash player 11 and java update 7, i uninstalled both, and reinstalled older versions of java and adobe, now it is working great again , no crashes
Xaiter 0 solutions 1 answers

Having the same issues. I'm on Windows 7 Enterprise, Firefox version 14 now, but the problem persists. Firefox will just randomly decide to freeze up on almost any webpage. It never comes back, and if I check Task Manager, the process' memory grows uncontrollably. I imagine it would crash if I ran out of memory, but I always kill it well before then.

I've got 12GB RAM ECC and a Quad Core Xeon here for my workstation, so hardware is definitely not to blame.

Having the same issues. I'm on Windows 7 Enterprise, Firefox version 14 now, but the problem persists. Firefox will just randomly decide to freeze up on almost any webpage. It never comes back, and if I check Task Manager, the process' memory grows uncontrollably. I imagine it would crash if I ran out of memory, but I always kill it well before then. I've got 12GB RAM ECC and a Quad Core Xeon here for my workstation, so hardware is definitely not to blame.