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Firefox 13.0 ALWAYS Opens the "Welcome to Firefox" Page, Not My Home Page. What Will Actually Fix This, Please?

Posted

I tried all of the advice in https://support.mozilla.org/en-US/kb/firefox-says-its-just-updated-every-time-it-starts?redirectlocale=en-US&redirectslug=Firefox+has+just+updated+tab+shows+each+time+you+start+Firefox and there was no effect on the problem.

I tried the advice in http://kb.mozillazine.org/Preferences_not_saved, but again, there was no effect on the problem.

I even tried https://support.mozilla.org/en-US/kb/How%20to%20set%20the%20home%20page. But, whether I set it to the "Default Page" or to a new home page, it doesn't matter...

Firefox 13.0 will still only open up to the "Welcome to Firefox" page.

Please help me. Is anyone looking at fixing this?

Modified by calen

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0

More Information

Application Basics
Name
Firefox
Version
13.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Collusion
0.16.3
true
jid1-F9UJ2thwoAm5gQ@jetpack
Download Manager Tweak
0.9.5
true
{F8A55C97-3DB6-4961-A81D-0DE0080E53CB}
Flagfox
4.1.15
true
{1018e4d6-728f-4b20-ad56-37578a4de76b}
PDF Download
3.0.0.2
true
{37E4D8EA-8BDA-4831-8EA1-89053939A250}
McAfee ScriptScan for Firefox
14.4.1
false
{D19CA586-DD6C-4a0a-96F8-14644F340D60}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
3
browser.startup.homepage
http://xfinity.comcast.net/
browser.startup.homepage_override.buildID
20120601045813
browser.startup.homepage_override.mstone
13.0
browser.tabs.onTop
false
browser.tabs.warnOnClose
false
extensions.lastAppVersion
13.0
general.useragent.extra.brc
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1336587395
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
plugin.disable_full_page_plugin_for_types
application/pdf
print.print_printer
Dell V715w (Network)
print.printer_Dell_V715w_(Network).print_bgcolor
true
print.printer_Dell_V715w_(Network).print_bgimages
true
print.printer_Dell_V715w_(Network).print_command
print.printer_Dell_V715w_(Network).print_downloadfonts
false
print.printer_Dell_V715w_(Network).print_edge_bottom
0
print.printer_Dell_V715w_(Network).print_edge_left
0
print.printer_Dell_V715w_(Network).print_edge_right
0
print.printer_Dell_V715w_(Network).print_edge_top
0
print.printer_Dell_V715w_(Network).print_evenpages
true
print.printer_Dell_V715w_(Network).print_footercenter
print.printer_Dell_V715w_(Network).print_footerleft
&PT
print.printer_Dell_V715w_(Network).print_footerright
&D
print.printer_Dell_V715w_(Network).print_headercenter
print.printer_Dell_V715w_(Network).print_headerleft
&T
print.printer_Dell_V715w_(Network).print_headerright
&U
print.printer_Dell_V715w_(Network).print_in_color
true
print.printer_Dell_V715w_(Network).print_margin_bottom
0.5
print.printer_Dell_V715w_(Network).print_margin_left
0.5
print.printer_Dell_V715w_(Network).print_margin_right
0.5
print.printer_Dell_V715w_(Network).print_margin_top
0.5
print.printer_Dell_V715w_(Network).print_oddpages
true
print.printer_Dell_V715w_(Network).print_orientation
0
print.printer_Dell_V715w_(Network).print_page_delay
50
print.printer_Dell_V715w_(Network).print_paper_data
1
print.printer_Dell_V715w_(Network).print_paper_height
11.00
print.printer_Dell_V715w_(Network).print_paper_size_type
0
print.printer_Dell_V715w_(Network).print_paper_size_unit
0
print.printer_Dell_V715w_(Network).print_paper_width
8.50
print.printer_Dell_V715w_(Network).print_reversed
false
print.printer_Dell_V715w_(Network).print_scaling
1.00
print.printer_Dell_V715w_(Network).print_shrink_to_fit
true
print.printer_Dell_V715w_(Network).print_to_file
false
print.printer_Dell_V715w_(Network).print_unwriteable_margin_bottom
0
print.printer_Dell_V715w_(Network).print_unwriteable_margin_left
0
print.printer_Dell_V715w_(Network).print_unwriteable_margin_right
0
print.printer_Dell_V715w_(Network).print_unwriteable_margin_top
0
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Graphics
Adapter Description
ATI Radeon HD 5670
Vendor ID
0x1002
Device ID
0x68d8
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.961.3.0
Driver Date
5-7-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 100
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 5670) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

Michael Verdi
  • Administrator
  • Moderator
107 solutions 739 answers

It's possible that an extension is interfering. I think there are two things to try:

  1. Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems - this article has instructions for determining if an extension is the problem.
  2. You can also try installing this special extension that resets all home page and search preferences and then uninstalls itself - Search Reset - it could be that there is a modified preference that isn't getting changed
cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96734 answers

Which security software (firewall, anti-virus) do you have?

Some security software does have virtualization features that can cause problems by protecting and restoring files in the Firefox profile folder.

Axxel 2 solutions 21 answers

Had this problem on a couple pages. It was my ad block plus. I disabled and the page came up ok, and then I reinabled, and all is fine.

Question owner

I'm using McAfee, which hasn't had a problem with Firefox getting updated before. Did Firefox change how it's doing things so that McAfee objects?

I'm thinking of switching to AVG, though. Does Firefox have problems with that one?

Axxel 2 solutions 21 answers

Wouldn't disabling your Mcaffee for a few minutes help you determine if it was the culprit?

I use NAV and MSE on my computers and firefox is fine with them.

I did revert back to FF 12 though. Too many kinks in 13 still.

Question owner

Firefox has upgraded many times before with McAfee installed. Has Firefox changed how it upgrades so it no longer works with McAfee?

FF 13 is pretty clearly broken in some ways, and no one seems to have any clue how to fix it. I sure hope Firefox handles security issues better than upgrade issues. This does NOT inspire confidence.

So, how does one revert back to 12? That seems to be the best answer.

Modified by calen

Question owner

Thanks.

Question owner

That worked. Thanks, my Firefox may now be out of date. But at least it works right.

Modified by calen

Question owner

If anyone who actually works on Firefox eventually reads this...

After many previous successes, 13.0 has to go down as a failure. I'll still be looking forward to 13.1

Modified by calen

Axxel 2 solutions 21 answers

I know some people still using years old versions of FF.

FF 12 will be good and have the necessary updates for a couple years at least I would guess.

I'm sure FF 13 is being debugged. I'll probably try it again in a couple months.

My biggest problem with FF, which hasn't been fixed in over a year now, is that I cannot make hotmail attachments without disabling Silverlight. Thus, I have to use IE for most of my emailing.

I sure hope this is fixed soon.

Michael Verdi
  • Administrator
  • Moderator
107 solutions 739 answers

Axxel,
Just to follow up - Firefox 13 includes security fixes not in Firefox 12. Firefox 13 is the security update for 12. 12 will not be updated ever again.

Axxel 2 solutions 21 answers

Can you please provide reference to those claims?

I have used old FF versions and it itself and all the addons have always reported as "up to date".

Axxel 2 solutions 21 answers

Thanks cor-el.

As you can see from those links, they continue to update security fixes for previous versions.

Axxel 2 solutions 21 answers

Since it seems like you arevery knowledgeable with FF, cor-el, do you know if there are any solutions to the hotmail attachment problem?

You know the one where many people (including myself), have found a work around by disabling silverlight?

Question owner

cor-el, Verdi, if you are so against FF 12, then how about providing solutions to the problems that FF 13 has, instead of just trying to scare us into accepting broken software?

Axxel 2 solutions 21 answers

Even in FF 13, I couldn't attach anything to hotmail.

I am almost ready to switch back to IE.

Would really like to stay with FF, but, don't know how much longer I can holdout.

Question owner

I don't blame you, Axxel. The quality of support from Firefox is starting to cast Microsoft in a good light.

  • Ignoring user problem reports for years at a stretch
  • Reply to users asking for help with unhelpful knowledge base articles.
  • Then advice users to turn off anti-virus protection.
  • And finally, try to scare users into not reverting to a previous version, even though it works correctly.
  • All the while, never, ever admitting that their software has a problem.

You're doing it, Mozilla! You're competing with Microsoft! If that was your goal, then good for you! But bad for us, as that leaves us users left out in the unsupported cold.

Congratulations, but a big F, too!

Modified by calen

jscher2000
  • Top 10 Contributor
2360 solutions 20906 answers

Helpful Reply

All the while, never, ever admitting that their software has a problem.

Mozilla is completely open about bugs in the software; you can search more than a decade of bug reports and fixes if you like. The problem is that bugs related to a user's unique combination of settings and add-ons can be hard to reproduce, and therefore hard to track back to their causes.

And finally, try to scare users into not reverting to a previous version, even though it works correctly.

Correctly is relative: each version has bugs; many users couldn't wait to switch from Firefox 12 to Firefox 13 and installed the beta to solve Firefox 12 bugs they found to be critical. But what isn't in dispute is that Firefox 12 does have some security vulnerabilities that are not in Firefox 13. If you visit a site that attacks one of these vulnerabilities, the results could be quite bad, but not all vulnerabilities are actually exploited in the real world or on the web sites most people visit. We all choose to take some risks, and it's your call how long you want to wait before updating.