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Some unknown bug always resets homepage to babylon.com.Have tried reinstalling FF,Norton AV scans, resetting about:config, yet it recurs. Pl Help

Posted

I have tried uninstall & re-installing FF after deleting all the folders in the program files relating to FF

I tried to reset the setting via about:config but it was only temporary. the problem again and again reset my homepage, tampered with my setting etc.

I tried the suggestions in the forum link https://support.mozilla.org/en-US/questions/773310, like changing the HKEY etc.but all work only temporarily.

I did NORTON AV scan in normal and SAFE mode, but the NORTON scan was useless and unable to detect and eliminate the bug that is causing this behavior.

So if anyone can suggest a LASTING solution, it will be great. Thanks.

Additional System Details

This happened

A few times a week

This started when...

Month back

Installed Plug-ins

adobe, java, silverlight, flash

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:12.0) Gecko/20100101 Firefox/12.0
Profile Directory
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Norton Vulnerability Protection
10.1.1.8 - 4
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Yahoo! Toolbar
2.4.8.20120412011105
true
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
Firefox Synchronisation Extension
1.7.110.333
false
fe_9.0@nokia.com
Xmarks
4.0.6
false
foxmarks@kei.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashbar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
665600
browser.places.smartBookmarksVersion
2
browser.places.smartbookmarksversion
2
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20120420145725
browser.startup.homepage_override.buildid
20120312181643
browser.startup.homepage_override.mstone
rv:12.0
extensions.lastAppVersion
12.0
gfx.blacklist.suggested-driver-version
10.6
network.cookie.prefsMigrated
true
network.cookie.prefsmigrated
true
places.database.lastmaintenance
1335953103
places.history.expiration.transient_current_max_pages
53635
privacy.cpd.offlineapps
true
privacy.cpd.sitesettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.migratefx3prefs
true
privacy.sanitize.timespan
3
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Mobility Radeon HD 4500 Series (Microsoft Corporation WDDM 1.1)
Vendor ID
0x1002
Device ID
0x9553
Adapter RAM
Unknown
Adapter Drivers
atidxx32 atidxx64 atiumdag atiumdva atiumd64 atiumd6a atitmm64
Driver Version
8.56.1.15
Driver Date
4-24-2009
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (6.1.7600.16385)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8892 answers

hello, go to firefox > help > troubleshooting information. in there click on the "show folder" button next to profile directory - a new explorer window which is containing your firefox profile should open up. then close all open firefox windows and rename the user.js file in the profile folder to something like olduser.js.

How to fix preferences that won't save

Question owner

Thanks for your reply. But the problem is not saving of the profile changes. Actually the user profile changes i do, DO get saved. For a while i do get my old settings up and running.

But however, after a few days, my settings are again reset to the ones reset by the bot to:

Homepage: babylon.com, and several other changes....

jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

The company's official instructions point only to (1) removing extensions and (2) removing the search engine plugin (see Babylon FAQ). It appears you have already removed the extensions.

Do you have any other Babylon software on your PC? You could try a global search for Babylon to see whether any obvious candidates appear.