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problems with silverlight

Posted

I am running Firefox 12.0 Win 7 home premium. My Microsoft Silverlight keeps crashing and I don't know where to look for the problem. I only get the notice that Silverlight has crashed and I need to refresh the page to fix the issue. This only happens in my livemail account. Is anyone else having this problem?

   How do I track down the problem? Nothing too complicated, I'm a novice. I came here first because I always seem to get better assistance here than I do at Microsoft. Many times they just blame it on the browser and suggest I switch to IE8 or 9. (It ain't gonna' happen!!)
         thanks in advance,
                              lige

p.s. after I refresh the page it seems to fix the problem temporarily.

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.2 r202
  • 5.1.10411.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.4.1 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

??? Didn't know how to proceed.

Hasan 477 solutions 5600 answers

-> Some of your Firefox Plugins are out-dated, so you need to Update them. Just go to the following link:

Check and tell if its working after updating your Plugins.

Modified by Hasan

Question owner

mha007,

           I have always kept my history set at "remember nothing"  and I use Ccleaner a couple times a day so I'm not dragging around a bunch of useless stuff. 
          I do keep my plug-ins updated. I check them almost daily. And I make sure I uncheck the optional download boxes!! I learned my lesson the hard way on that issue when I accidentally ended up with searchqu as my home page and search engine! What a job to remove it that was! Those people should be shot at sunrise!
   
        So, I do appreciate your help but I don't believe any of these issues are the culprit. If you know any other avenues to explore I'll give them a try.
             Thank you very much,
                                      Lige
Hasan 477 solutions 5600 answers

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

Modified by Hasan

Question owner

I have cleared my cookies and cache. As far as safe mode and troubleshooting extensions, the problem is too intermittent. I wouldn't be able to tell if it was resolved or not because I can't make the fault happen by performing some action.

It only happens a couple times a day and only when I'm reading my mail. It's probably a MSN/ livemail issue. I just thought maybe someone else had the same problem.
                               thanks,
                                  Lige
Hasan 477 solutions 5600 answers

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

Question owner

As stated earlier, the problem is too intermittent to get any conclusive results utilizing the aforementioned troubleshooting techniques. I could open in safe mode & disable every app and plug-in and it won't tell me anything because it does not fault out every time or when I perform a certain function. It is a random occurrence.

        thanks for your time,
                              lige
Hasan 477 solutions 5600 answers

Observe and tell us when the problem occurs again.

Question owner

I will. Thanks again for all of your time.

                           lige