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Firefox crashes

Posted

I have tried everything. I can not update Firefox because it won't open at all. I ran all my spyware and malware, deleted all my cookies, etc., made sure windows is update. After I did all that, and did all the scans and repairs, when I click on firefox, I still get the "crash reporter". The crash ID is the lastest one. Is there anything I can do or should I uninstall it and reinstall??

I have tried everything. I can not update Firefox because it won't open at all. I ran all my spyware and malware, deleted all my cookies, etc., made sure windows is update. After I did all that, and did all the scans and repairs, when I click on firefox, I still get the "crash reporter". The crash ID is the lastest one. Is there anything I can do or should I uninstall it and reinstall??

Chosen solution

I reinstalled firefox yesterday, and it worked. Still working today. ya!

@AliceWyman I couldn't try in safe mode because all that would happen when I held the shift button and double clicked was, I'd get the crash report again. Thanks anyway.

I really don't know what happened, but its back up and running for now. Let's crossed our fingers, it doesn't happen again!!  :)

Thank you all for your help and suggestions.

Read this answer in context 0

Additional System Details

Crash ID

bp-4e0c7552-5f22-4c72-b4d7-1f7252120514

Installed Plug-ins

Don't know.

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; BRI/2; .NET4.0E)

More Information

??

Hasan 469 solutions 5600 answers

Perform the suggestions mentioned below:

1) Restart your Windows in Safe Mode as described in the following article:

2) Uninstall Firefox as described in this article -> Uninstall Firefox from your computer

  • Restart your system

3) Is my Firefox problem a result of MALWARE ??

-> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans.

-> Your Malware undetectable by most anti-malware programs (maybe because randomly named) may still be present and has other hidden symptoms, see this article -> http://en.wikipedia.org/wiki/Backdoor_%28computing%29

-> After performing all the above steps, Restart your system.

4) Download latest Firefox version from the following link using some other Web Browser:

5) Install Firefox 12 as described in this article -> How to download and install Firefox on Windows

  • DON'T START FIREFOX YET

6) Create a New Firefox Profile as described in the following article:

Check and tell if its working.

7) IF that New Profile works then you can recover your History, Bookmarks and Passwords from the Old Profile.

Perform the suggestions mentioned below: 1) Restart your Windows in Safe Mode as described in the following article: * http://www.sevenforums.com/tutorials/433-disk-check.html 2) Uninstall Firefox as described in this article -> [[Uninstalling Firefox]] * Restart your system 3) '''Is my Firefox problem a result of MALWARE ??''' * Popups Not Blocked - http://kb.mozillazine.org/Popups_not_blocked -> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans. * Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php * SuperAntispyware - http://www.superantispyware.com/ * Spybot Search & Destroy - http://www.safer-networking.org/en/index.html * Ad-Aware Free Internet Security - http://www.lavasoft.com/products/ad_aware_free.php * Microsoft Safety Scanner -> http://www.microsoft.com/security/scanner/en-us/default.aspx * Windows Defender -> http://www.microsoft.com/windows/products/winfamily/defender/default.mspx -> Your Malware undetectable by most anti-malware programs (maybe because randomly named) may still be present and has other hidden symptoms, see this article -> http://en.wikipedia.org/wiki/Backdoor_%28computing%29 * If this Malware is a Rookit, try the following free Kapersky's tool: * '''Anti-Rootkit Utility - TDSSKiller''' * http://support.kaspersky.com/faq/?qid=208283363 -> After performing all the above steps, Restart your system. 4) Download latest Firefox version from the following link using some other Web Browser: * http://www.mozilla.com/en-US/firefox/new/ 5) Install Firefox 12 as described in this article -> [[Installing Firefox on Windows]] * DON'T START FIREFOX YET 6) Create a New Firefox Profile as described in the following article: * [[Basic Troubleshooting#w_8-make-a-new-profile|Basic Troubleshooting - Make a New Profile]] * Now start Firefox using this newly created profile. Check and tell if its working. 7) IF that New Profile works then you can recover your History, Bookmarks and Passwords from the Old Profile. * [[Recovering important data from an old profile]]

Modified by Hasan

Question owner

I have done all of that. When I checked to see if it worked, it did. BUT, then I put my computer down and it went to sleep, like it should, and when I went back to it, Firefox gave me the same crash report again. Your response didn't say anything about if it doesn't work. So what do I do now?? I have already uninstalled it again and installed google chrome, which I am not finding to be any faster than internet explorer. I would really like my firefox back and working. Thank you for any help you can give me.

I have done all of that. When I checked to see if it worked, it did. BUT, then I put my computer down and it went to sleep, like it should, and when I went back to it, Firefox gave me the same crash report again. Your response didn't say anything about if it doesn't work. So what do I do now?? I have already uninstalled it again and installed google chrome, which I am not finding to be any faster than internet explorer. I would really like my firefox back and working. Thank you for any help you can give me.
Hasan 469 solutions 5600 answers

Can you post some more of your (if available) Crash IDs here ??

Can you post some more of your (if available) Crash IDs here ??

Question owner

No, I'm sorry. I uninstalled firefox, again. I can try to install it again and see what happens.

No, I'm sorry. I uninstalled firefox, again. I can try to install it again and see what happens.
cor-el
  • Top 10 Contributor
  • Moderator
17774 solutions 160765 answers
You can find crash IDs without having Firefox installed assuming that you didn't remove personal data when you uninstalled Firefox. See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports *https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Question owner

Found them, thank you.

bp-4e0c7552-5f22-4c72-b4d7-1f7252120514, bp-52ca73e0-732f-45c8-b543-aefb42120514, bp-90bee53b-59ef-4dcc-9082-458342120514, bp-216d0ed1-6fc7-4826-8f3d-860772120514, bp-810c3a9e-c798-4afa-b05c-672dc2120514, bp-e18ec23f-51d5-4530-b3e4-692a22120514, bp-ea9f6f86-93f7-4669-b497-e09e82120513

That is all of them. I tried to reinstall firefox last night, but my internet connection wasn't good. That happens alot here. I am going to try again today.

Found them, thank you. bp-4e0c7552-5f22-4c72-b4d7-1f7252120514, bp-52ca73e0-732f-45c8-b543-aefb42120514, bp-90bee53b-59ef-4dcc-9082-458342120514, bp-216d0ed1-6fc7-4826-8f3d-860772120514, bp-810c3a9e-c798-4afa-b05c-672dc2120514, bp-e18ec23f-51d5-4530-b3e4-692a22120514, bp-ea9f6f86-93f7-4669-b497-e09e82120513 That is all of them. I tried to reinstall firefox last night, but my internet connection wasn't good. That happens alot here. I am going to try again today.
Hasan 469 solutions 5600 answers

Your Crash Reports contain 2 Crash Signatures:

Are you using Window XP SP1 or SP2 ??

Check and tell if its working after upgrading your Windows.

Your Crash Reports contain 2 Crash Signatures: * [@ nsSystemPrincipal::Init(JSPrincipals**)] -> https://crash-stats.mozilla.com/report/index/4e0c7552-5f22-4c72-b4d7-1f7252120514 * [@ nsPipeOutputStream::AddRef()] -> https://crash-stats.mozilla.com/report/index/e18ec23f-51d5-4530-b3e4-692a22120514 Are you using Window XP SP1 or SP2 ?? * IF Yes, then Upgrade your Windows to Windows XP SP3 * see this article -> [[Firefox no longer works with some versions of Windows XP]] Check and tell if its working after upgrading your Windows.

Modified by Hasan

ExploitFate 0 solutions 9 answers

@amkm0712

Do you use CCleaner?

@amkm0712 Do you use [http://www.piriform.com/ccleaner CCleaner]?

Modified by ExploitFate

Question owner

@mha007 I am using Windows 7. It just did an update yesterday or the day before (can't remember, but I know it was in the last 2 days).

@ExploitFate I use SpyBot Search and Destroy, Malwarebytes Anti-Malware, Advanced SystemCare 5 and Auslogics Disk Defrag. I haven't tried CCleaner.

@mha007 I am using Windows 7. It just did an update yesterday or the day before (can't remember, but I know it was in the last 2 days). @ExploitFate I use SpyBot Search and Destroy, Malwarebytes Anti-Malware, Advanced SystemCare 5 and Auslogics Disk Defrag. I haven't tried CCleaner.

Question owner

and I also have Kaspersky Anti-Virus.

and I also have Kaspersky Anti-Virus.
ExploitFate 0 solutions 9 answers

@amkm0712 Uncheck "Search Engines" Automatically update and test Firefox for crashes.

It was helpful for me

@amkm0712 Uncheck "Search Engines" Automatically update and test Firefox for crashes. It was helpful for me
AliceWyman
  • Moderator
240 solutions 2607 answers

I didn't see anything useful in the two crash reports shown above. Have you tried the suggestions in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article, like trying to start in Firefox Safe Mode? (Hold down the shift key while double-clicking the Firefox icon, then click "Continue in Safe Mode" when the Firefox Safe Mode window appears).

If Firefox runs without crashing in Firefox Safe Mode, the problem could be hardware acceleration, which you can disable in the Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox on the General tab. The problem could also be a problematic extension or theme, which you can check by disabling all extensions and using the default theme. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for details.

If Firefox still does not start in Firefox Safe Mode, see this article for other ideas:

I didn't see anything useful in the two crash reports shown above. Have you tried the suggestions in the [[Firefox crashes]] article, like trying to start in [[Safe Mode|Firefox Safe Mode]]? (Hold down the shift key while double-clicking the Firefox icon, then click "Continue in Safe Mode" when the Firefox Safe Mode window appears). If Firefox runs without crashing in Firefox Safe Mode, the problem could be hardware acceleration, which you can disable in the [[Options window - Advanced panel]] on the General tab. The problem could also be a problematic extension or theme, which you can check by disabling all extensions and using the default theme. See [[Troubleshooting extensions and themes]] for details. If Firefox still does not start in Firefox Safe Mode, see this article for other ideas: *http://kb.mozillazine.org/Firefox_crashes#Crash_when_starting_Firefox

Chosen Solution

I reinstalled firefox yesterday, and it worked. Still working today. ya!

@AliceWyman I couldn't try in safe mode because all that would happen when I held the shift button and double clicked was, I'd get the crash report again. Thanks anyway.

I really don't know what happened, but its back up and running for now. Let's crossed our fingers, it doesn't happen again!!  :)

Thank you all for your help and suggestions.

I reinstalled firefox yesterday, and it worked. Still working today. ya! @AliceWyman I couldn't try in safe mode because all that would happen when I held the shift button and double clicked was, I'd get the crash report again. Thanks anyway. I really don't know what happened, but its back up and running for now. Let's crossed our fingers, it doesn't happen again!! :) Thank you all for your help and suggestions.
ExploitFate 0 solutions 9 answers

@amkm0712 don't worry, to be continue =)

@amkm0712 don't worry, to be continue =)
Cheng Wang 34 solutions 435 answers

You probably had a corrupted file in your Firefox install folder. This can sometimes be caused by an antivirus locking a file when it was trying to update and sometimes it's just random disk/download corruption. I'm glad it's working for you now.

You probably had a corrupted file in your Firefox install folder. This can sometimes be caused by an antivirus locking a file when it was trying to update and sometimes it's just random disk/download corruption. I'm glad it's working for you now.