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I cannot open my gmail account. Why is this? I have already used the allow cookies thing. I have tried things already suggested. It worked yesterday Help?


When I try to open my gmail account it says it cannot open. It say: "The page isn't redirecting properly

  Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
       This problem can sometimes be caused by disabling or refusing to accept

I have tried the suggested things, such as going to the "tools" and opening "privacy" and clicking on "use custom settings,etc. but it did not help. It worked yesterday, so I don't know why it is suddenly not working. I don't have this problem with chrome so I assume it is a firefox issue. Can anyone help? Thank you

Additional System Details

Sites Affected


Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • 4.1.10329.0
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • DivX Web Player version
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Hasan 477 solutions 5600 answers

Helpful Reply

Perform the suggestions mentioned in the following articles:

See this article -> Options windows - Advanced panel

  • Remove Checkmark from "Warn me when websites try to redirect or reload the page" listed in General panel -> Accessibility settings
  • Restart Firefox

Check and tell if its working.

  • Top 10 Contributor
  • Moderator
10761 solutions 96861 answers

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Question owner

Thank you It worked. I can now open my gmail account.

Hasan 477 solutions 5600 answers

You are welcome! & Glad to see its working now ..

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