Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After downloading the latest version of Firefox, lost my bookmarks, history, etc. Can I recover?

  • 1 reply
  • 7 have this problem
  • 8 views
  • Last reply by Landita

more options

I just downloaded Firefox 12 and installed it. When I did, I lost all my bookmarks, history, etc. from the old version. Can I recover this info?

I just downloaded Firefox 12 and installed it. When I did, I lost all my bookmarks, history, etc. from the old version. Can I recover this info?

All Replies (1)

more options

Hi!

Perform the suggestions mentioned in the following articles: Backing up and restoring bookmarks Locked or damaged places.sqlite -> http://kb.mozillazine.org/Locked_or_damaged_places.sqlite Lost Bookmarks Bookmarks not saved http://kb.mozillazine.org/Lost_bookmarks http://kb.mozillazine.org/Bookmarks_not_saved Check and tell if its working.