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Tried updating to newest firefox but it tells me the file is corrupt. HELP!

Posted

What can I do? I tried both going through firefox and tried downloading from mozilla direct.

Additional System Details

This happened

Not sure how often

This started when...

N/A

Installed Plug-ins

  • Mozilla ActiveX control and plugin module
  • np-mswmp
  • 1.7.0069.2
  • npsnapfish
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • npdivxplayerplugin
  • 12.0.1.609
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 8.2.6
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Shockwave Flash 10.3 r181
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • DivX Web Player version 2.1.0.900
  • DivX OVS Helper Plug-in
  • 4.1.10329.0
  • Office Live Update v1.5
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Rhapsody Player Engine Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17 (.NET CLR 3.5.30729)

More Information

N/A

cor-el
  • Top 10 Contributor
  • Moderator
10755 solutions 96800 answers

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"


If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


Question owner

I have disabled the virus scan and all. It isn't the download that says is corrupt it is when trying to install.

Hasan 477 solutions 5600 answers

-> Uninstall your current Firefox as described in this article -> Uninstall Firefox from your computer

  • DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
  • Restart your system

-> Download latest Firefox 12 from the following link using some other Web Browser:

-> Install Firefox as described in this article -> How to download and install Firefox on Windows

Check and tell if its working.

Modified by Hasan

Question owner

No Go! SEE... No what? Do Mozzilla staff look here any?

Hasan 477 solutions 5600 answers

Delete all earlier downloaded Firefox setup files. Re-Download Firefox 12 setup (DON'T RUN THE SETUP YET)

After your download of Firefox 12 is complete, Restart your Windows in Safe Mode

Now try to install Firefox using the setup file you downloaded before restarting your system.

Check and tell if its working.

Question owner

Tried that one as well already. Next idea?

Hasan 477 solutions 5600 answers

Was it showing the same error message even when running your Windows Vista in Safe Mode  ??

Question owner

yes same error message

Hasan 477 solutions 5600 answers
  1. Are you able to download any other file from some other website ??
  2. Are you able to open the downloaded file ??

OR is it displaying the same error message on any file that you try to open after downloading them ??

Question owner

Where else besides direct from moz can I get the file and it downloads fine but when trying to open/install I get that error.

Hasan 477 solutions 5600 answers

What i meant to say is Download some other file like a photo (image file), song (mp3 audio file), a document (Adobe pdf file or MS Word file), etc...

  1. Do they open correctly after downloading ??
  2. OR are they also showing the same error message when you try to open them after downloading ??

Modified by Hasan

Question owner

yes all downloads correctly and but only error I get is when trying to open and install the ff and I get that message about 1 min into install

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6640 answers

Ok, try redownloading again, this time use Internet Explorer. Save the file to your desktop (don't click run). Make sure Firefox is closed. Once it is downloaded, double-click it, and try running it again. Do you have enough free space on your computer?

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6640 answers

It also looks like you've got AVG and spybot search and destroy (you really only need anti-virus like AVG). If you kill them both does it work? Also make sure you apply any updates to windows before this and restart.

Hasan 477 solutions 5600 answers

Perform the suggestions mentioned in the following articles:

-> Software Update not working properly

Check and tell if its working.

cor-el
  • Top 10 Contributor
  • Moderator
10755 solutions 96800 answers

That error still means that something went wrong when downloading and saving the file to your computer, so you need to try again.

You can find the latest Firefox release in all languages and for all Operating Systems here:

Question owner

don't work with them off either.

cor-el
  • Top 10 Contributor
  • Moderator
10755 solutions 96800 answers

Which security software (firewall, anti-virus) do you have?


There are other things that need your attention.

I notice that your plugins list shows that the Mozilla ActiveX plugin is installed.

  • Mozilla ActiveX control and plugin module

The Mozilla ActiveX plugin is not compatible with Firefox 2 versions and later and you should remove it.

For instructions on how to remove the Mozilla ActiveX plugin see:

Question owner

well I guess I'll try to install it again next time I manage to get to internet in a few monthes as my time is almost up here.... Thanks to everyone who tried helpping today. I'll recheck this post when I get on again.

Question owner

I tried a few times till I got a different mirror than I had been using and have firefox working with no trouble now. Thanks for helping.